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- Tasks: Manage client relationships and analyse data to ensure software compliance.
- Company: Join a leading global business with a focus on customer success.
- Benefits: Initial 3-month contract with potential for extension and career growth.
- Why this job: Perfect for those who love problem-solving and engaging with clients.
- Qualifications: Strong communication skills and proficiency in Excel required.
- Other info: Fluency in German is essential for this role.
The predicted salary is between 36000 - 60000 £ per year.
I'm looking for a Customer Success Manager to join a leading global business, managing a portfolio of license reviews and cyber services across a defined territory. This role is perfect for someone who thrives in a client-facing, analytical, and problem-solving environment!
Responsibilities:
- Own a territory and manage license reviews across client customers
- Engage directly with clients, analyse data, and present findings
- Provide advisory insights on software compliance, utilisation and optimisation
- Work cross-functionally with internal and external stakeholders
Qualifications:
- Excellent communication, stakeholder management, and presentation skills
- Strong analytical and problem-solving abilities (Excel proficiency essential)
- Background in software, IT, cybersecurity, legal or sales with a technical aptitude
- Experience in software asset management, IT compliance, cybersecurity, customer success
Language Requirement: German language skills are essential! Candidates without this will not be considered.
Seniority level: Associate
Employment type: Contract
Job function: Technology, Information and Media
Customer Success Manager in London employer: IGA Talent Solutions
Contact Detail:
IGA Talent Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager in London
✨Tip Number 1
Get to know the company inside out! Research their values, culture, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your pitch! You’ll want to clearly articulate how your skills in customer success and problem-solving can benefit them. Keep it concise and engaging – think of it as your personal brand statement.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral – which is always a bonus!
✨Tip Number 4
Don’t forget to follow up! After interviews, send a quick thank-you note expressing your appreciation for the opportunity. It keeps you fresh in their minds and shows your enthusiasm for the role.
We think you need these skills to ace Customer Success Manager in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Customer Success Manager. Highlight your experience in client-facing roles and any analytical skills you have, especially with Excel. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your passion for customer success and how your background aligns with our needs. Don’t forget to mention your German language skills – they’re essential for this role!
Showcase Problem-Solving Skills: In your application, give examples of how you've tackled challenges in previous roles. We love seeing candidates who can think critically and provide solutions, especially in a tech environment like ours.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at IGA Talent Solutions
✨Know Your Stuff
Make sure you brush up on your knowledge of software compliance and asset management. Familiarise yourself with the company's services and how they relate to customer success. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Analytical Skills
Since strong analytical abilities are key for this position, prepare to discuss specific examples where you've used data to solve problems or improve processes. Bring along any relevant case studies or metrics that demonstrate your impact in previous roles.
✨Practice Your Presentation Skills
As a Customer Success Manager, you'll need to present findings to clients. Practise explaining complex concepts in simple terms. You might even want to do a mock presentation with a friend to get comfortable with your delivery and timing.
✨Engage in Role-Play Scenarios
Expect to engage in client-facing scenarios during the interview. Prepare for role-play exercises where you might have to handle a difficult client or present a solution. This will help you demonstrate your problem-solving skills and ability to manage stakeholder relationships effectively.
