At a Glance
- Tasks: Lead and develop a high-performing IT service delivery team while managing supplier relationships.
- Company: Join a leading professional services firm shaping the future of technology services.
- Benefits: Competitive salary, career growth opportunities, and a dynamic work environment.
- Other info: Collaborate with executive stakeholders and drive innovation in service management.
- Why this job: Make a real impact by evolving technology services in a cloud-first landscape.
- Qualifications: Proven experience in IT service delivery and strong leadership skills required.
The predicted salary is between 70000 - 90000 £ per year.
A leading professional services client are seeking a Head of Service Delivery to help shape and evolve their technology service landscape whilst being accountable for performance, governance and the IT Service delivery for the firm. Working closely with the Chief Technology Officer, executive stakeholders and 3rd party suppliers, the Head of Service Delivery will ensure that technology services are resilient, secure, scalable, and aligned to the organisation's evolving priorities. This role provides strategic oversight of supplier partnerships, commercial performance, and service resilience, ensuring the service delivery model continuously evolves to maximise the value, scalability, and effectiveness of digital, SaaS, and cloud-based services within the organisation's Microsoft 365 cloud-first landscape.
Key responsibilities:
- Lead and develop the Service Delivery team in providing direction and support, resulting in a high-performing, customer focused IT support & service management function.
- Manage supplier performance and commercial relationships.
- Ensure that new services are transitioned effectively into go-live whilst maintaining a service model that continues to support digital, SaaS and cloud based services in a Microsoft 365 cloud-first environment.
- Act as a visible senior stakeholder for service delivery, working collaboratively with business leaders.
- Deliver high-quality reporting and insight on service performance, risks, issues, improvement plans, supplier performance and operational priorities.
Key Skills & Experience:
- Significant experience of leading IT service delivery or IT service management functions in a complex organisation, preferably within professional services.
- Knowledge of SaaS and cloud-based service models, including how to deliver effective services in a Microsoft 365 cloud-first environment is a must!
- Excellent leadership and people management skills with the ability to build, develop and engage high-performing teams.
- Experience of supplier, commercial and service performance management, along with experience of managing 3rd party suppliers and holding them to account with existing agreements.
- Experience of service governance, operational risk management, service continuity and continual service improvement.
Head of Service Delivery employer: IGA Talent Solutions
As a leading UK financial services organisation, we pride ourselves on fostering a dynamic and inclusive work culture that prioritises employee growth and development. Our flexible working arrangements empower you to achieve a healthy work-life balance while contributing to impactful investment strategies in a highly regulated environment. Join us to be part of a well-established team that values innovation, sustainability, and collaboration, offering you the chance to make a meaningful difference in the financial landscape.
