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- Tasks: Manage client relationships and conduct license reviews in a dynamic environment.
- Company: Join a leading global business in the tech and cybersecurity sector.
- Benefits: Enjoy a flexible contract with potential for extension and growth opportunities.
- Why this job: Perfect for analytical problem-solvers who love client interaction and making an impact.
- Qualifications: Fluent in German, with strong communication and analytical skills; experience in tech or customer success preferred.
- Other info: This is an initial 3-month contract with a chance to extend.
The predicted salary is between 36000 - 60000 £ per year.
Customer Success Manager (German speaking), Initial 3 month contract (likely extend)
I\’m looking for a Customer Success Manager to join a leading global business, managing a portfolio of license reviews & cyber services across a defined territory. This role is perfect for someone who thrives in a client-facing, analytical, and problem-solving environment!
Responsibilities:
- Own a territory and manage license reviews across client customers
- Engage directly with clients, analyse data, and present findings
- Provide advisory insights on software compliance, utilisation & optimisation
- Work cross-functionally with internal and external stakeholders
Qualifications:
- Excellent communication, stakeholder management, and presentation skills
- Strong analytical & problem-solving abilities (Excel proficiency essential)
- Background in software, IT, cybersecurity, legal OR sales with a technical aptitude
- Experience in software asset management, IT compliance, cybersecurity, customer success
Language Requirement:
German language skills are essential! Candidates without this will not be considered.
Seniority level
Associate
Employment type
Contract
Job function
Technology, Information and Media
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Customer Success Manager employer: IGA Talent Solutions
Contact Detail:
IGA Talent Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager
✨Tip Number 1
Familiarise yourself with the latest trends in software compliance and cybersecurity. Being knowledgeable about current issues and solutions will help you engage more effectively with clients and demonstrate your expertise during interviews.
✨Tip Number 2
Brush up on your German language skills, especially in a business context. Practising common phrases and industry-specific vocabulary can give you an edge when communicating with clients and stakeholders.
✨Tip Number 3
Network with professionals in the customer success and IT compliance fields. Attend relevant webinars or local meetups to build connections that could lead to referrals or insights about the role.
✨Tip Number 4
Prepare for scenario-based questions that assess your problem-solving abilities. Think of examples from your past experiences where you've successfully managed client relationships or resolved complex issues, as these will be crucial in demonstrating your fit for the role.
We think you need these skills to ace Customer Success Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer success, software asset management, and cybersecurity. Emphasise your analytical skills and any client-facing roles you've held.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer success and your ability to manage client relationships. Mention your proficiency in German and how it will benefit the role.
Highlight Relevant Skills: In your application, specifically mention your Excel proficiency and any experience with data analysis. Provide examples of how you've solved problems in previous roles.
Showcase Communication Skills: Since excellent communication is key for this role, consider including examples of successful presentations or stakeholder engagements in your application to demonstrate your capabilities.
How to prepare for a job interview at IGA Talent Solutions
✨Showcase Your Communication Skills
As a Customer Success Manager, excellent communication is key. Be prepared to demonstrate your ability to engage with clients effectively. Use clear examples from your past experiences where you successfully managed client relationships or resolved issues.
✨Highlight Your Analytical Abilities
Since the role requires strong analytical skills, come ready to discuss how you've used data analysis in previous positions. Prepare to share specific instances where your analytical insights led to improved outcomes for clients or your team.
✨Demonstrate Problem-Solving Skills
Problem-solving is crucial in this role. Think of challenging situations you've faced in the past and how you approached them. Be ready to explain your thought process and the steps you took to resolve the issues.
✨Prepare for Language Proficiency
Since German language skills are essential, ensure you're comfortable discussing your experience in German. You might be asked to conduct part of the interview in German, so practice speaking about your professional background and relevant skills in the language.
