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For Companies At a Glance
- Tasks: Lead customer projects from start to finish, ensuring satisfaction and successful delivery.
- Company: We help businesses transform digitally with cutting-edge tech and consultancy.
- Benefits: Enjoy a competitive salary, remote work flexibility, and a supportive team culture.
- Why this job: Join us to make an impact in digital transformation while growing your skills.
- Qualifications: Experience in project management, especially with telephony projects, is essential.
- Other info: We're looking to fill this role by April/May 2025 to strengthen our team.
The predicted salary is between 40000 - 46000 £ per year.
Location: Remote (with monthly office visits and occasional short-notice travel)
Salary: £50,000 - £55,000 per annum
Employment Type: Full-Time
Main Purpose of the Role
As a Project Manager, you will lead customer-facing projects from pre-sales through to service transition. Your focus will be ensuring the successful delivery of projects, meeting KPIs, and maintaining high levels of customer satisfaction. You’ll play a pivotal role in supporting our customers’ digital transformation, helping them empower employees, delight customers, and prepare for the future with cutting-edge solutions.
About Us
We specialize in helping businesses digitally transform, securely. Through data-driven consultancy, AI-powered technology solutions, and ongoing cloud-managed services, we empower our clients to:
- Protect their businesses from cyber-attacks.
- Achieve operational efficiencies.
- Deliver exceptional customer experiences.
Scope of Responsibilities
- Customer Satisfaction: Manage high-value, complex, or high-priority projects while delivering an exceptional transition experience. Maintain high project satisfaction ratings in post-project customer feedback questionnaires.
- Sales Support: Collaborate with Sales and Pre-Sales teams to provide bid responses, project plans, and presentations, supporting the transition from contract award to project initiation.
- Service Transition: Ensure seamless transitions into the Service Desk and Intelligent Managed Service, including operational acceptance testing and support alarming configurations for Enterprise customers.
- Methodology: Deliver multiple concurrent projects adhering to the internal PM Methodology.
- Industry Expertise: Stay updated on project management standards and methodologies, including Prince2, Agile, and APMP. Support the Project Office in adopting these methodologies when needed.
- Technology Knowledge: Maintain a strong understanding of our solutions, with a focus on technologies such as Avaya Red/Blue and Enghouse.
- Reporting: Regularly update project tracking tools, including SalesForce, Teams, and the Project Dashboard.
- Project Finance: Take accountability for overall project profit and loss (P&L), including cost control, invoicing records, and financial updates in SalesForce.
Person Specification
- Technical Profile: Significant experience in Project Management, ideally in telephony-based projects (Avaya Red/Blue). Proven ability to deliver complex projects on budget and on time. Familiarity with project management methodologies such as Prince2, Agile, and APMP.
- Traits and Behaviours: Customer Focused: Committed to delivering outstanding service to clients. Collaborative: Works effectively with colleagues, customers, partners, and suppliers. Relationship-driven and approachable. Proactive Attitude: Takes personal responsibility for getting things done. Growth-Oriented: Actively seeks opportunities for business and personal improvement.
- Personal Attributes/Skills: Excellent customer service and communication skills. Strong commercial acumen with a goal-oriented mindset. High attention to detail with exceptional planning and organizational skills. Problem solver who can collect and analyze data to make informed decisions and drive improvements. Versatile learner with a commitment to ongoing personal development.
What We Offer
- Competitive Salary: £50K-£55K, based on experience.
- Flexibility: Fully remote role with travel to the office just once a month, plus occasional short-notice visits.
- Diverse Work: Exposure to a wide variety of clients and projects to keep your career dynamic and rewarding.
- Supportive Environment: A collaborative culture that values growth and learning.
Why Join Us Now?
We aim to have the successful candidate in place by April/May 2025. This role is critical to supporting our growing team and enabling our team leader to focus on leadership responsibilities. By summer, we aim to build an even stronger team capable of taking on exciting challenges.
Project Manager employer: IG
Contact Detail:
IG Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Project Manager
✨Tip Number 1
Familiarise yourself with our company’s digital transformation solutions and the specific technologies we use, like Avaya Red/Blue and Enghouse. This knowledge will not only help you in interviews but also demonstrate your genuine interest in our work.
✨Tip Number 2
Highlight your experience with project management methodologies such as Prince2, Agile, and APMP during networking opportunities. Engaging with professionals in these areas can provide insights and connections that may lead to a referral or recommendation.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed complex projects in the past. Focus on your customer satisfaction ratings and how you maintained high levels of service during transitions, as this aligns closely with our expectations.
✨Tip Number 4
Connect with current or former employees on platforms like LinkedIn to gain insights into our company culture and the Project Manager role. This can provide you with valuable information to tailor your approach and show that you’re a good fit for our team.
We think you need these skills to ace Project Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in project management, especially with telephony-based projects like Avaya Red/Blue. Use specific examples to demonstrate your ability to deliver complex projects on time and within budget.
Craft a Compelling Cover Letter: Write a cover letter that showcases your customer-focused approach and collaborative skills. Mention how your proactive attitude and problem-solving abilities align with the company's goals of delivering exceptional service and supporting digital transformation.
Highlight Methodology Knowledge: In your application, emphasise your familiarity with project management methodologies such as Prince2, Agile, and APMP. This will show that you are well-versed in industry standards and can contribute to the Project Office effectively.
Showcase Communication Skills: Demonstrate your excellent communication skills in both your CV and cover letter. Provide examples of how you've successfully collaborated with teams and clients in previous roles, as this is crucial for managing high-value projects and ensuring customer satisfaction.
How to prepare for a job interview at IG
✨Showcase Your Project Management Experience
Be prepared to discuss your previous project management roles, especially those involving telephony-based projects like Avaya Red/Blue. Highlight specific examples where you successfully delivered complex projects on time and within budget.
✨Demonstrate Customer Focus
Since customer satisfaction is key in this role, share instances where you went above and beyond to ensure client happiness. Discuss how you handle feedback and adapt your approach to meet customer needs.
✨Familiarise Yourself with Methodologies
Brush up on project management methodologies such as Prince2, Agile, and APMP. Be ready to explain how you've applied these methodologies in your past projects and how they can benefit the company's operations.
✨Prepare for Collaborative Scenarios
Expect questions about teamwork and collaboration. Think of examples where you worked effectively with sales teams or other departments to achieve project goals. Emphasise your relationship-building skills and proactive attitude.
