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For Companies At a Glance
- Tasks: Identify and pursue new sales opportunities while managing client relationships.
- Company: Join a leading IT services firm specializing in customer engagement solutions.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and development.
- Why this job: Be part of a team that transforms customer experiences and drives innovation.
- Qualifications: Proven sales experience, knowledge of Unified Communications, and strong analytical skills required.
- Other info: Opportunity to participate in industry exhibitions and conferences.
The predicted salary is between 36000 - 60000 £ per year.
New Business Account Executive CCaaS ( Contact Center as a solution )
Company:
IT Services and IT Consulting – Unified Communications and Contact Centre as a Service,
IG Recruit are proud to be a valued recruitment partner that offers award-winning customer engagement solutions that help you reduce operational costs, enhance efficiency, and deliver a next-generation customer experience (CX)
As New Business Development Manager you will be responsible for identifying sales opportunities with new clients and progressing these through the sales lifecycle.
Primary role & responsibilities
. Actively seek out new sales opportunities
· Set up meetings with potential clients
· Prepare and deliver appropriate presentations on products and services
· Participate on behalf of the company in exhibitions or conferences
· Negotiate/close deals and handle complaints or objections
Key Skills and Experience
. Proven experience as a New Business Sales Executive or relevant role
· Experience in working with complex, multi-divisional, multi-geographical customers and have experience influencing/directing others
· Comprehensive knowledge of Unified Communications and Contact Centre as a Service, and multi-channel (Omnichannel) communications
· Knowledge of contact centre/customer service industry and practices
· Experience working with cross-functional teams (e.g. Sales, Products, Marketing, Engineering, Services)
· Technical aptitude and ability to learn software programs
· Excellent analytical and problem-solving skills
· Highly organized and proficient in Microsoft Office Suite, especially Excel and PowerPoint
New Business Account Executive ( CCaaS ) employer: IG
Contact Detail:
IG Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land New Business Account Executive ( CCaaS )
✨Tip Number 1
Familiarize yourself with the latest trends in Unified Communications and CCaaS. Understanding the current market landscape will help you engage more effectively with potential clients and demonstrate your expertise during meetings.
✨Tip Number 2
Network actively within the industry by attending relevant exhibitions and conferences. This not only helps you meet potential clients but also allows you to build relationships with key players in the field, which can lead to valuable sales opportunities.
✨Tip Number 3
Practice your presentation skills, especially focusing on how to tailor your pitch to different audiences. Being able to adapt your message based on the client's needs will set you apart from other candidates.
✨Tip Number 4
Showcase your analytical and problem-solving skills during interviews. Prepare examples of how you've successfully navigated complex sales situations in the past, as this will demonstrate your capability to handle objections and close deals.
We think you need these skills to ace New Business Account Executive ( CCaaS )
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the New Business Account Executive position. Highlight key responsibilities and required skills, and think about how your experience aligns with these.
Tailor Your CV: Customize your CV to emphasize your relevant experience in sales, particularly in Unified Communications and Contact Centre as a Service. Use specific examples that demonstrate your success in similar roles.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer engagement solutions and your ability to identify and pursue new sales opportunities. Mention any relevant achievements and how they relate to the company's goals.
Highlight Technical Skills: Since the role requires technical aptitude, make sure to mention your proficiency with software programs and tools, especially Microsoft Office Suite. Provide examples of how you've used these skills in past roles.
How to prepare for a job interview at IG
✨Showcase Your Sales Experience
Be prepared to discuss your previous experience as a New Business Sales Executive. Highlight specific sales achievements and how you successfully identified and pursued new business opportunities.
✨Demonstrate Industry Knowledge
Familiarize yourself with Unified Communications and Contact Centre as a Service. Be ready to discuss current trends in the industry and how they impact customer engagement solutions.
✨Prepare for Role-Playing Scenarios
Expect to engage in role-playing exercises where you may need to negotiate or handle objections. Practice your negotiation skills and think about how you would address common client concerns.
✨Highlight Cross-Functional Collaboration
Discuss your experience working with cross-functional teams. Provide examples of how you collaborated with sales, marketing, and engineering to achieve common goals and enhance customer experiences.
