Desktop Services Engineer

Job Title Desktop Services Engineer Job Description

About IG Group

IG Group is a FTSE 100 fintech operating across five continents, serving over 1.4m customers and handling billions of dollars in transactions - built on scale, trust, and proof. We didn't pivot to innovation; it's how we've always operated. What that means for the people who work here is real: genuinely complex problems to solve, the technology and resources to tackle them properly, and the kind of scope that's rare in established businesses.

The bar is high - bring a curious and forward-thinking mindset and we'll give you the platform to define what comes next.

Join us at IG - the future gets built here.

Your tea m

The Desktop Services Team is responsible for delivering a reliable, secure, and high-quality end-user computing experience across the business. Based in London, the team provides both hands-on local support and remote support to colleagues across multiple locations, working closely with global IT teams and third-party partners.

We support a diverse technology estate covering Windows and macOS devices , collaboration and audio visual services, identity and endpoint management platforms, and a range of business-critical applications. The team plays a key role in enabling productivity, supporting trading and corporate users, and continuously improving how IT services are delivered.

Your role in the Team's Success

As a Desktop Services Engineer, you are a front line ambassador for IT, ensuring colleagues receive timely , high-quality support and that issues are resolved efficiently and professionally. You'll be trusted to take ownership of incidents and requests, advocate for the end user, and work collaboratively with escalation teams to restore service quickly.

Beyond day-to-day support, you'll contribute to improving processes, tools, and standards across the desktop environment. Your technical knowledge, problem-solving skills, and proactive mindset will directly influence service quality, user satisfaction, and operational efficiency.

What you'll do

• Provide on - site desktop support in the London office and remote support to users in other locations
• Triage and resolve incidents and service requests via ServiceNow, phone, email, chat, and monitoring tools
• Troubleshoot end - user issues and aim to resolve them at first contact, where possible
• Support Windows and macOS desktop environments, including device builds, deployments, maintenance, and upgrades
• Administer and support core desktop technologies such as Active Directory, Entra ID , endpoint management, and collaboration tools
• Assist with workstation testing, rollouts, audio - visual systems, and meeting room technology
• Work with global support and escalation teams to resolve complex issues
• Maintain relationships with hardware and software vendors, including local procurement and asset management
• Identify opportunities for service improvements, automation, and increased efficiency
• Support business - critical users, including trading floor and senior stakeholders, when required

What you'll need for this role

• Hands- on Active Directory administration experience
• Experience supporting Windows and MacOS environments within a medium to large organisation
• Strong knowledge of desktop hardware, operating systems, and end-user software
• Experience supporting users in a Microsoft 365 environment.
• Experience supporting collaboration and audio visual tools such as Microsoft Teams
• Familiarity with endpoint management tools (e.g. SCCM, Intune, Jamf or equivalent)
• Experience working with IT service management platforms such as ServiceNow
• Excellent communication skills and a strong customer service mindset
• Ability to prioritise workload, work under pressure, and meet tight deadlines

Desirable

• Experience supporting a mobile workforce in a secure enterprise environment
• Exposure to supporting senior stakeholders or trading floor environments
• Experience with endpoint security, VPN, or remote access technologies such as Zscaler.
• Experience supporting Microsoft Teams Room s and relevant hardware.
• Relevant certifications and a strong interest in technology

How we work

We try to take a thoughtful approach to our ways of working as a company. We follow a hybrid working model with 3 days in the office -- which we think balances the need to collaborate effectively and connect with each other. When it comes to how we deliver, there are 5 things we want everyone to do to drive high performance, better learning and career satisfaction:

• Lead and Inspire : Drives trust, alignment, and enthusiasm
• Think Big: Focus on the problems that most impact commercial outcomes
• Champion the client : Understand and prioritise client's needs
• Deliver at pace : Push for fast, sustainable growth;
• Raise the bar : Take ownership, be accountable and share feedback

We believe that diversity is vital to success, it fuels creativity, drives innovation and sets us up for global success. We're c