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For Companies At a Glance
- Tasks: Drive new business by identifying sales opportunities and closing deals.
- Company: Join a leading IT services firm specializing in customer engagement solutions.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and development.
- Why this job: Be part of a team that enhances customer experiences and drives innovation.
- Qualifications: Proven sales experience, strong analytical skills, and knowledge of unified communications required.
- Other info: Opportunity to participate in industry exhibitions and conferences.
The predicted salary is between 36000 - 60000 £ per year.
New Business Account Executive CCaaS
Company:
IT Services and IT Consulting – Unified Communications and Contact Centre as a Service,
IG Recruit are proud to be a valued recruitment partner that offers award-winning customer engagement solutions that help you reduce operational costs, enhance efficiency, and deliver a next-generation customer experience (CX)
As New Business Development Manager you will be responsible for identifying sales opportunities with new clients and progressing these through the sales lifecycle.
Primary role & responsibilities
Actively seek out new sales opportunities
· Set up meetings with potential clients
· Prepare and deliver appropriate presentations on products and services
· Participate on behalf of the company in exhibitions or conferences
· Negotiate/close deals and handle complaints or objections
Key Skills and Experience
Proven experience as a New Business Sales Executive or relevant role
· Experience in working with complex, multi-divisional, multi-geographical customers and have experience influencing/directing others
· Comprehensive knowledge of Unified Communications and Contact Centre as a Service, and multi-channel (Omnichannel) communications
· Knowledge of contact centre/customer service industry and practices
· Experience working with cross-functional teams (e.g. Sales, Products, Marketing, Engineering, Services)
· Technical aptitude and ability to learn software programs
· Excellent analytical and problem-solving skills
· Highly organized and proficient in Microsoft Office Suite, especially Excel and PowerPoint
Account Executive ( CCaaS ) employer: IG
Contact Detail:
IG Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Executive ( CCaaS )
✨Tip Number 1
Familiarize yourself with the latest trends in Unified Communications and CCaaS. Understanding the current market landscape will help you engage more effectively with potential clients and demonstrate your expertise during discussions.
✨Tip Number 2
Network actively within the industry by attending relevant exhibitions and conferences. This not only helps you meet potential clients but also allows you to build relationships with key players in the field, which can be beneficial for future sales opportunities.
✨Tip Number 3
Develop strong presentation skills tailored to the needs of your audience. Being able to clearly articulate the benefits of your products and services will set you apart from other candidates and make a lasting impression on potential clients.
✨Tip Number 4
Showcase your ability to work collaboratively with cross-functional teams. Highlighting your experience in coordinating with Sales, Marketing, and Engineering will demonstrate your versatility and readiness to tackle complex client needs.
We think you need these skills to ace Account Executive ( CCaaS )
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Account Executive position. Highlight key responsibilities and required skills, and think about how your experience aligns with these.
Tailor Your CV: Customize your CV to emphasize your relevant experience in sales, particularly in New Business Development and CCaaS. Use specific examples that demonstrate your success in similar roles.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer engagement solutions and your understanding of the contact center industry. Mention how you can contribute to the company's goals and your approach to identifying new sales opportunities.
Highlight Technical Skills: Since the role requires technical aptitude, make sure to mention any relevant software programs you are proficient in, especially those related to Unified Communications and Microsoft Office Suite.
How to prepare for a job interview at IG
✨Showcase Your Sales Experience
Be prepared to discuss your previous experience as a New Business Sales Executive. Highlight specific examples where you successfully identified sales opportunities and closed deals, especially in complex environments.
✨Demonstrate Industry Knowledge
Familiarize yourself with Unified Communications and Contact Centre as a Service. Be ready to discuss current trends in the industry and how they impact customer engagement solutions.
✨Prepare for Role-Playing Scenarios
Expect to engage in role-playing exercises during the interview. Practice how you would handle objections or complaints from potential clients, showcasing your negotiation skills.
✨Highlight Cross-Functional Collaboration
Discuss your experience working with cross-functional teams. Provide examples of how you collaborated with Sales, Marketing, and Engineering to achieve common goals and enhance customer experiences.
