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For Companies At a Glance
- Tasks: Be the go-to person for customer support and tech troubleshooting.
- Company: Join a leading UK tech company known for rapid growth and innovation.
- Benefits: Enjoy professional development, cutting-edge tech, and a supportive team culture.
- Why this job: This role offers hands-on experience with top technologies and a chance to make an impact.
- Qualifications: Experience with Cisco, LAN/WAN, and a passion for customer service is essential.
- Other info: Perfect for those looking to kick-start their IT career in a dynamic environment.
The predicted salary is between 24000 - 36000 £ per year.
Job Title: 1st Line Support Engineer
Location: Derby
Reports to: Engineering Manager
Are you looking to kick-start or advance your career in IT support? Join a leading technology business recognized for its rapid growth and dynamic services. Our client, a top player in the UK’s cloud and managed services industry, is seeking a 1st Line Support Engineer to support their infrastructure and Cisco portfolio.
Key Responsibilities:
- Serve as the primary point of contact for assigned customers, managing service-related issues and ensuring effective communication.
- Build strong customer relationships to maintain an exceptional Service Desk experience, striving for a Customer Satisfaction rate of >95%.
- Provide Tier 1 technical support for a range of technologies including Security, LAN, WAN, WLAN, VMware, and storage.
- Monitor, maintain, and troubleshoot infrastructure systems and networks.
- Utilize tools like Wireshark and Vendor Analytics to isolate and resolve software and hardware issues.
- Work closely with the Service Desk Manager and team to support major incidents and escalate issues as needed.
- Collaborate with external suppliers and third-party vendors to resolve issues efficiently.
Essential Technical Skills:
- Experience with Cisco Unified Communications and Collaboration
- Familiarity with Extreme Networks (LAN, WLAN, NAC)
- Hands-on experience with Fortinet Products (Firewalls, Switches, Wireless)
Desired Personal Attributes:
- Customer-Focused: Committed to delivering top-tier service and exceeding customer expectations.
- Team-Oriented: Collaborates with colleagues, customers, partners, and suppliers to achieve common goals.
- Proactive Problem-Solver: Takes responsibility for tasks and strives to resolve challenges independently.
- Growth-Minded: Seeks continuous improvement both personally and professionally.
Key Competencies:
- Communication: Clear, concise, and effective communication, both written and verbal.
- Interpersonal Skills: Ability to collaborate, influence, and provide constructive feedback in a team setting.
- Self-Motivation & Initiative: Demonstrates confidence and commitment, with a professional and disciplined approach.
- Resource Management: Efficiently plans resources and anticipates challenges to ensure smooth operations.
- Business Awareness: Understands the company’s objectives, keeps up with technological trends, and is mindful of competitors.
Why Apply:
- Join a fast-growing, award-winning technology business with a strong focus on professional development.
- Work with cutting-edge technologies in a supportive and collaborative environment.
- Be part of an organization that values innovation, customer service, and continuous improvement.
If you are ready to take your career to the next level with an exciting and growing company, apply today!
1st Line Support Engineer employer: IG
Contact Detail:
IG Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 1st Line Support Engineer
✨Tip Number 1
Familiarize yourself with the specific technologies mentioned in the job description, such as Cisco Unified Communications and Fortinet products. Having hands-on experience or relevant certifications can set you apart from other candidates.
✨Tip Number 2
Highlight your customer service skills during the interview process. Since maintaining a high Customer Satisfaction rate is crucial for this role, be prepared to share examples of how you've successfully managed customer relationships in the past.
✨Tip Number 3
Demonstrate your proactive problem-solving abilities by discussing specific challenges you've faced in previous roles and how you resolved them. This will show that you are not only capable but also willing to take initiative.
✨Tip Number 4
Research the company’s recent projects and technological advancements. Being knowledgeable about their services and industry position will help you engage in meaningful conversations during the interview and show your genuine interest in the role.
We think you need these skills to ace 1st Line Support Engineer
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the 1st Line Support Engineer position. Tailor your application to highlight relevant experiences and skills that align with the job description.
Highlight Technical Skills: Emphasize your experience with Cisco Unified Communications, Extreme Networks, and Fortinet products in your CV and cover letter. Provide specific examples of how you've used these technologies in previous roles.
Showcase Customer Focus: Demonstrate your commitment to customer satisfaction by sharing examples of how you've successfully managed service-related issues or built strong customer relationships in past positions.
Craft a Strong Cover Letter: Write a compelling cover letter that not only summarizes your qualifications but also conveys your enthusiasm for the role and the company. Mention why you are excited about the opportunity to work in a fast-growing technology business.
How to prepare for a job interview at IG
✨Show Your Customer-Focused Attitude
Since the role emphasizes delivering top-tier service, be prepared to discuss examples of how you've exceeded customer expectations in previous positions. Highlight your commitment to maintaining a high Customer Satisfaction rate.
✨Demonstrate Technical Knowledge
Familiarize yourself with the technologies mentioned in the job description, such as Cisco Unified Communications and Fortinet Products. Be ready to explain how you've used these tools in past experiences or how you would approach troubleshooting them.
✨Emphasize Team Collaboration
This position requires working closely with colleagues and external vendors. Share specific instances where you've successfully collaborated with others to resolve issues or achieve common goals, showcasing your team-oriented mindset.
✨Prepare for Problem-Solving Scenarios
Expect to face hypothetical scenarios during the interview that test your problem-solving skills. Practice articulating your thought process and how you would approach resolving technical challenges independently.
