At a Glance
- Tasks: Be the first point of contact for tech support and troubleshoot issues for users.
- Company: Join IG, a leading fintech company with a global reach.
- Benefits: Enjoy a competitive salary, private medical cover, and 28 days holiday.
- Other info: Flexible working options and opportunities for personal growth through LinkedIn Learning.
- Why this job: Make a real difference by helping users solve their tech problems every day.
- Qualifications: Tech-savvy with experience in desktop support and problem-solving skills.
The predicted salary is between 40000 - 45000 £ per year.
IG is a FTSE100 fintech with a global presence. The Service Desk team serves as the first point of contact for end users, recording incidents and service requests and working to restore service or escalating to specialist teams.
Responsibilities
- Triage incidents and service requests via phone, e-mail, Teams and ServiceNow.
- Troubleshoot end-user incidents and, where possible, resolve on first contact.
- Accurately record and document all incident or service request details, including categorisation and priority, in ServiceNow.
- Determine incident severity based on business impact and technical complexity.
- Support all technology used within the EUC environment, including Microsoft, Apple and bespoke applications for the trading desk and general IT infrastructure.
- Provide daily support for UK, EMEA and Global needs such as AD management, workstation applications, deployments, patching, rollouts, print management, video and video-conferencing, and server software.
- Support both PCs and Macs.
- Work proactively with the Service Desk to support the EMEA region and the company globally.
Qualifications
- Technical proficiency and depth of experience across desktop technology such as Active Directory, TCP/IP, Windows Defender, Mobile Device Management, Microsoft SCCM, and Company Portal.
- In-depth knowledge of the Microsoft operating system family.
- Experience using call-logging systems such as ServiceNow.
- Strong problem-solving and organisational skills.
- Ability to build relationships with escalation teams and advocate for end users.
Key Requirements
- Experience supporting a mobile workforce within a secure enterprise environment.
- General administration of Active Directory and Office 365.
- Experience with Microsoft Intune/Jamf or similar enterprise endpoint management tooling.
- Support for Windows 11, macOS and mobile devices.
- Experience supporting a Zscaler environment.
- Remote Desktop support.
Benefits
- Competitive salary with flexible benefits package.
- Private medical cover for you and your family.
- Life insurance.
- Contribution to gym memberships.
- 25 days holiday plus additional days for birthday and voluntary work (total 28 days). Option to buy or sell holiday days.
- Unlimited access to the LinkedIn Learning platform.
- Comprehensive global and local onboarding.
- Enhanced parental pay and leave.
- Participation in ESG initiatives such as the IG Brighter Future Fund.
Service Desk Analyst employer: IG KnowHow
IG is an exceptional employer, offering a dynamic work environment within the fintech sector that prioritises employee well-being and growth. With a competitive salary and a flexible benefits package, including private medical cover and generous holiday allowances, employees are encouraged to thrive both personally and professionally. The company's commitment to continuous learning through platforms like LinkedIn Learning and participation in meaningful ESG initiatives further enhances the rewarding experience of working at IG.
