At a Glance
- Tasks: Lead client operations, ensuring accurate processing of transactions and regulatory compliance.
- Company: Join IG, a leading fintech with a legacy of innovation since 1974.
- Benefits: Competitive salary, dynamic work environment, and opportunities for professional growth.
- Other info: Be part of a team that tackles complex challenges and drives operational excellence.
- Why this job: Shape the future of client operations in a fast-paced, tech-driven environment.
- Qualifications: Proven leadership experience in operations and a passion for automation.
The predicted salary is between 90000 - 110000 £ per year.
Job Title Head of Client Operations Job Description
So, who are we?
IG has been at the centre of retail trading and investment since 1974, when we helped create the market for financial spread betting.
Today, we're a FTSE100 fintech operating across five continents, serving over 700,000 clients and handling billions in transactions - built on decades of scale, trust and proof.
We didn't pivot to innovation; it's how we've always operated.
What that means for the people who work here is real: genuinely complex problems to solve, the technology and resources to tackle them properly, and the kind of scope that's rare in established businesses.
The bar is high - bring a curious and forward-thinking mindset and we'll give you the platform to define what comes next.
Join us at IG - the future gets built here.
Your Location London/Bangalore/Poland
Your team Client Operations is a senior leadership role within Operations, reporting to the Operations Director.
It brings together Corporate Actions, Stock Transfers, Payments & Credit Operations, Transaction Reporting and Process Monitoring under a single structure.
The teams that make sure client assets, transactions and holdings are processed accurately, on time and in line with regulatory requirements across every market we operate in.
This is a function at the heart of operational resilience.
It moves real money, handles time-critical regulatory obligations at scale, and is in the middle of a fundamental shift in how that work gets done, away from manual, queue-based processing and toward automated, exception-led, agentic operations.
The direction is set.
We need someone to lead the execution.
Your role in the Team's Success
We are looking for a Head of Client Operations to join the Operations leadership team and take end-to-end accountability for these functions.
You will own the performance, output, quality and control environment across every team reporting into you, making sure they operate cohesively against shared operational and regulatory standards.
You will treat automation and AI as the default, not the ambition.
- You will look at
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Head of Client Operations in London employer: IG Index Limited
At IG Group, we pride ourselves on being an exceptional employer, offering a dynamic work environment where innovation thrives. As a Junior Dealer in Futures & FX, you'll benefit from extensive learning opportunities and a supportive culture that encourages collaboration across departments. With our hybrid working model and a focus on employee well-being, you can expect a fulfilling career path in the fast-paced world of fintech.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Client Operations in London
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
✨Get Certified
Consider pursuing relevant certifications like the CFA or ACCA while you’re job hunting. They not only beef up your CV but also connect you with professional bodies which can lead to networking opportunities and even job openings in banking and financial services.
✨Connect on Professional Platforms
Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
✨Apply Directly and Be Proactive
Don’t shy away from reaching out directly to firms like IG Index Limited. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace Head of Client Operations in London
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to IG Index Limited.
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on IG Index Limited's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at IG Index Limited
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with IG Index Limited.
✨Prepare for Case Studies
Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at IG Index Limited will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former IG Index Limited employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
