IG Group in London is seeking a Conversational AI Manager to own the live AI agent, drive weekly performance improvements, and ensure reliable customer interactions across channels. You will lead a data-driven optimization program, shaping rules and procedures that scale with client demand while maintaining regulatory standards.
The role collaborates with a platform partner, running experiments, analyzing outcomes, and translating insights into concrete changes.
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Live Conversational AI Performance Lead (Hybrid) in City of London employer: IG Index Limited
IG Group is an exceptional employer located in the vibrant city of London, offering a dynamic work culture that fosters innovation and collaboration. Employees benefit from comprehensive professional development opportunities, competitive remuneration, and a commitment to work-life balance, making it an ideal environment for those looking to advance their careers in prudential risk management. With a focus on regulatory excellence and a supportive team atmosphere, IG Group stands out as a rewarding place to build a meaningful career.
