At a Glance
- Tasks: Lead compliance complaints and investigations while engaging with regulatory bodies.
- Company: A top fintech company in Greater London with a strong reputation.
- Benefits: Competitive salary, flexible working arrangements, and opportunities for professional growth.
- Other info: Collaborative environment with a focus on continuous improvement.
- Why this job: Make a significant impact in compliance and enhance complaint-handling practices.
- Qualifications: 8+ years in compliance, strong FCA knowledge, and experience in complex complaint resolutions.
The predicted salary is between 80000 - 120000 £ per year.
A leading fintech company in Greater London is seeking a Senior Manager to oversee compliance complaints, investigate escalated issues, and engage with regulatory bodies.
The ideal candidate will have:
- Over 8 years in compliance within financial services
- Strong knowledge of FCA rules
- Experience managing complicated complaint resolutions
This role also entails providing oversight and improvements to complaint-handling practices while directly collaborating with stakeholders. The position requires working at least three days a week from the London office.
Senior Manager, Compliance Complaints: FOS & Investigations Lead in London employer: IG Group
As a leading fintech company based in Greater London, we pride ourselves on fostering a dynamic and inclusive work culture that prioritises employee growth and development. Our commitment to innovation and excellence is matched by our comprehensive benefits package, which includes flexible working arrangements, professional development opportunities, and a collaborative environment that encourages creativity and problem-solving. Join us to be part of a forward-thinking team dedicated to making a meaningful impact in the financial services sector.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Manager, Compliance Complaints: FOS & Investigations Lead in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the fintech space and let them know you're on the hunt for a Senior Manager role. You never know who might have the inside scoop on openings or can put in a good word for you.
✨Tip Number 2
Prepare for those tricky interview questions! Brush up on your knowledge of FCA rules and be ready to discuss how you've tackled complicated complaint resolutions in the past. We want to see you shine!
✨Tip Number 3
Showcase your leadership skills! When chatting with potential employers, highlight your experience managing teams and collaborating with stakeholders. They’ll want to know how you can drive improvements in complaint-handling practices.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Senior Manager, Compliance Complaints: FOS & Investigations Lead in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in compliance and complaint management. We want to see how your background aligns with the role, so don’t be shy about showcasing your achievements in financial services!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Senior Manager role. We love seeing passion and a clear understanding of FCA rules, so let that enthusiasm come through.
Showcase Your Problem-Solving Skills:In your application, give examples of how you've tackled complicated complaint resolutions. We’re looking for someone who can think on their feet and improve complaint-handling practices, so share those success stories!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we love seeing candidates who take that extra step!
How to prepare for a job interview at IG Group
✨Know Your Compliance Stuff
Make sure you brush up on FCA rules and regulations before the interview. Being able to discuss specific compliance frameworks and how they apply to complaint handling will show that you’re not just familiar with the basics, but that you’re ready to tackle complex issues head-on.
✨Prepare Real-Life Examples
Think of specific instances where you've successfully managed complicated complaint resolutions. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help you demonstrate your experience and problem-solving skills effectively.
✨Engage with Stakeholders
Since this role involves collaboration with various stakeholders, be prepared to discuss how you’ve worked with different teams in the past. Highlight your communication skills and how you’ve built relationships to improve complaint-handling practices.
✨Show Your Leadership Style
As a Senior Manager, your leadership approach is crucial. Be ready to talk about how you motivate and guide your team, especially in high-pressure situations. Sharing your vision for improving compliance processes can also set you apart from other candidates.
