At a Glance
- Tasks: Lead investigations and resolve complex complaints while liaising with the Financial Ombudsman Service.
- Company: A top fintech company in London focused on compliance and customer satisfaction.
- Benefits: Competitive salary, career growth opportunities, and a collaborative team environment.
- Other info: Join a dynamic team that values integrity and teamwork.
- Why this job: Make a real difference in customer experiences and enhance your compliance expertise.
- Qualifications: 8-12 years in financial services compliance and strong stakeholder management skills.
The predicted salary is between 70000 - 90000 € per year.
A leading fintech company in London is seeking a Senior Manager, Compliance Complaints to oversee the investigation and resolution of complex, escalated complaints. The role involves managing the relationship with the Financial Ombudsman Service and ensuring regulatory compliance.
The ideal candidate will have:
- 8–12 years of experience in financial services compliance
- Strong knowledge of FCA DISP rules
- Excellent stakeholder management skills
This position offers significant responsibility and opportunity for career growth, emphasizing team collaboration and integrity.
Senior Manager, Complex Complaints & FOS Liaison in London employer: IG Group
As a leading fintech company based in London, we pride ourselves on fostering a dynamic work environment that champions innovation and collaboration. Our commitment to employee growth is reflected in our comprehensive training programmes and clear career progression paths, ensuring that every team member can thrive. With a strong focus on integrity and teamwork, we offer a unique opportunity to make a meaningful impact while enjoying the benefits of working in a vibrant city known for its financial prowess.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Manager, Complex Complaints & FOS Liaison in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the fintech space, especially those who have experience with complex complaints. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by brushing up on FCA DISP rules and recent regulatory changes. We want you to be the go-to expert in the room, so show off that knowledge when discussing how you’d handle escalated complaints.
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, drop a quick thank-you email to express your appreciation and reiterate your enthusiasm for the role. It keeps you fresh in their minds!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step to connect directly with us.
We think you need these skills to ace Senior Manager, Complex Complaints & FOS Liaison in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in financial services compliance, especially with FCA DISP rules. We want to see how your background aligns with the role, so don’t be shy about showcasing relevant achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Senior Manager role. Share specific examples of how you've managed complex complaints and built relationships with stakeholders.
Showcase Your Stakeholder Management Skills:In your application, emphasise your experience in managing relationships, particularly with regulatory bodies like the Financial Ombudsman Service. We value integrity and collaboration, so let us know how you embody these qualities!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Don’t miss out!
How to prepare for a job interview at IG Group
✨Know Your FCA DISP Rules
Make sure you brush up on the FCA DISP rules before your interview. Being able to discuss these regulations confidently will show that you’re not just familiar with them, but that you can apply them in real-world scenarios.
✨Showcase Your Stakeholder Management Skills
Prepare examples of how you've successfully managed relationships with stakeholders in the past. This could include resolving conflicts or collaborating on complex issues. We want to see your ability to navigate challenging conversations and maintain strong partnerships.
✨Demonstrate Your Problem-Solving Abilities
Be ready to discuss specific instances where you've tackled complex complaints. Highlight your thought process and the steps you took to resolve the issues. This will illustrate your analytical skills and your approach to compliance challenges.
✨Emphasise Team Collaboration
Since this role values team collaboration, think of examples where you’ve worked effectively within a team. Discuss how you contributed to group success and how you fostered a collaborative environment, as this will resonate well with the company’s culture.
