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- Tasks: Provide exceptional support to high-value clients and manage complex queries.
- Company: Leading FinTech company in London with a dynamic team culture.
- Benefits: Flexible benefits, medical cover, and support for parents.
- Why this job: Join a fast-paced environment and enhance customer experiences in the financial markets.
- Qualifications: Proven customer service experience and strong communication skills.
- Other info: Enjoy a hybrid working model with great career development opportunities.
The predicted salary is between 28800 - 48000 £ per year.
A leading FinTech company in London is seeking a Customer Experience Specialist to provide exceptional support to high-value clients. The role involves managing complex queries, enhancing customer experiences, and collaborating within a dynamic team.
Ideal candidates will have:
- A proven track record in customer service
- Strong communication skills
- A passion for financial markets
This position offers a hybrid working model with a range of perks including flexible benefits, medical cover, and support for parents.
Hybrid CX Specialist for Trading & Investment in London employer: IG Group
Contact Detail:
IG Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hybrid CX Specialist for Trading & Investment in London
✨Tip Number 1
Network like a pro! Reach out to people in the FinTech space, especially those who work at companies you're interested in. A friendly chat can open doors and give you insider info on what they're really looking for.
✨Tip Number 2
Prepare for the interview by researching the company and its culture. Understand their products and services, and think about how your experience aligns with their needs. This will help you stand out as a candidate who truly gets them.
✨Tip Number 3
Showcase your passion for financial markets during interviews. Share your insights or recent trends you've noticed. This not only demonstrates your knowledge but also your enthusiasm for the role!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Hybrid CX Specialist for Trading & Investment in London
Some tips for your application 🫡
Show Your Passion for Financial Markets: When writing your application, let us see your enthusiasm for the financial world. Share any relevant experiences or interests that highlight your passion for trading and investment – it’ll make you stand out!
Tailor Your Experience: Make sure to customise your application to reflect your customer service experience. We want to know how you've handled complex queries in the past and what strategies you used to enhance customer experiences.
Communicate Clearly: Strong communication skills are key for this role. Use clear and concise language in your application, and don’t forget to proofread! A well-structured application shows us you can communicate effectively with our high-value clients.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity in our dynamic team!
How to prepare for a job interview at IG Group
✨Know Your Financial Markets
Brush up on your knowledge of financial markets and investment products. Be prepared to discuss recent trends or news that could impact customer experiences. This shows your passion for the industry and helps you connect with the interviewers.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences where you've successfully managed complex queries or enhanced customer satisfaction. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly and effectively.
✨Emphasise Team Collaboration
Since this role involves working within a dynamic team, be ready to discuss how you’ve collaborated with others in previous roles. Highlight any experiences where teamwork led to improved customer outcomes or streamlined processes.
✨Ask Insightful Questions
Prepare thoughtful questions about the company culture, team dynamics, and how they measure success in customer experience. This not only shows your interest in the role but also helps you gauge if the company is the right fit for you.
