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- Tasks: Support institutional clients with top-notch service and build strong relationships in the financial sector.
- Company: Join IG Group, a leading FTSE250 FinTech company with a global presence.
- Benefits: Enjoy flexible benefits, private medical cover, and generous holiday allowances.
- Why this job: Be part of a fast-growing team and make a real impact in the financial services industry.
- Qualifications: Fluency in French and 1-2 years in sales/client service roles required.
- Other info: Hybrid working model with opportunities for personal and professional growth.
The predicted salary is between 36000 - 60000 £ per year.
Hello, we're IG Group. We are a publicly-traded FTSE250 FinTech company who run mobile, web and desktop platforms that help our clients trade stocks, shares, leveraged products, Futures, Options and Crypto.
We are ambitious. Over 340,000 people already use our platforms. We’re global with offices in 18 countries and products in 16 regions. We’re hungry to move faster, ship better product for our customers and grow our user base. We believe in high autonomy, and we want people who are looking to do things differently in order to create better experiences for our customers.
We work in cross-functional teams and are laser focused on increasing the number of active clients we serve to drive sustainable growth.
Your team
You’ll join one of IG’s fastest-growing divisions, working alongside IG Prime’s client-facing team. Reporting to the Head of Sales, you’ll be responsible for supporting both institutional and retail clients across the UK and European markets.
What you’ll do
- Assist the Institutional client service team in providing market-leading support to our European partners and underlying client base.
- Develop a deep understanding of the introducing broker relationships we have in place and their specific services.
- Build a comprehensive understanding of IG’s products and capabilities.
- Operating across the full sales cycle from first contact to ongoing support.
- Gathering information to understand the goals of our clients, explaining and tailoring solutions to meet those needs.
- Gain a strong understanding of various financial instruments such as stocks, options, futures, FX, cryptocurrencies, bonds and commodities.
- Answering queries, resolving disputes and explaining complex financial products with clarity.
- Local office collaboration - working closely with our European offices in client support.
What you’ll need for this role
- Fluency in French is a must have (additional languages are an advantage).
- 1-2 years experience in sales/client service role with a strong interest in working in the financial services industry.
- A strong client focus and commercial attitude.
- Ability to build relationships with both financial institutions and individual retail clients.
How we work
We try to take a thoughtful approach to our ways of working as a company. We follow a hybrid working model with 3 days in the office -- which we think balances the need to collaborate effectively and connect with each other. When it comes to how we deliver, there are 5 things we want everyone to do to drive high performance, better learning and career satisfaction:
- Lead and Inspire: Drives trust, alignment, and enthusiasm.
- Think Big: Focus on the problems that most impact commercial outcomes.
- Champion the client: Understand and prioritise client’s needs.
- Deliver at pace: Push for fast, sustainable growth.
- Raise the bar: Take ownership, be accountable and share feedback.
We believe that diversity is vital to success, it fuels creativity, drives innovation and sets us up for global success. We’re committed to building teams with a variety of perspectives and skills to help us realise our vision and strategy, that’s why we encourage applications from people with diverse backgrounds and experiences to join us on this journey.
The Perks
Your growth fuels our success! Thrive with tailored development programs, mentoring opportunities with leaders, and clear career progression. Expand your network through committees, sports and social clubs. Enjoy extra time off for volunteering and community work.
You will get:
- Flexible Benefits Package on top of your salary (12%).
- Private medical cover.
- Life insurance.
- Contribution to gym memberships.
- 25 Days holiday, with 1 additional day off to celebrate your Birthday and 2 additional days off a year for voluntary work (28 in total).
- The option to buy or sell holiday days.
- Unlimited access to the LinkedIn Learning Platform.
- A comprehensive global and local onboarding process.
- Employee-led LGBTQ+, Women’s, Black and Parents & Carers networks with an annual budget for organising events and projects that foster an open, diverse and inclusive culture.
- Option to participate and create ESG initiatives based on the IG Brighter Future Fund.
- Enhanced primary (maternity), secondary (paternity), and shared parental pay and leave, as well as a range of support and benefits for parents.
Join us for this exciting journey. Apply now!
Client Service Executive - Institutional (French Speaking) in London employer: IG Group
Contact Detail:
IG Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Service Executive - Institutional (French Speaking) in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those at IG Group. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to client service in finance. Show us you know your stuff about financial products and how to support clients effectively.
✨Tip Number 3
Be ready to demonstrate your language skills! Since fluency in French is a must, brush up on relevant financial terminology to impress us during the interview.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you're genuinely interested in joining our team.
We think you need these skills to ace Client Service Executive - Institutional (French Speaking) in London
Some tips for your application 🫡
Show Your Passion for Client Service: When writing your application, let us see your enthusiasm for client service. Share examples of how you've gone above and beyond to support clients in the past. We love candidates who are genuinely excited about helping others!
Tailor Your Application: Make sure to customise your application to highlight your relevant experience and skills. Mention your fluency in French and any other languages you speak, as well as your understanding of financial products. This will help us see how you fit into our team.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language to explain your experiences and achievements. We appreciate candidates who can communicate complex ideas simply, especially when it comes to financial products.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows that you're proactive and keen to join our team!
How to prepare for a job interview at IG Group
✨Know Your Stuff
Make sure you have a solid understanding of IG's products and services, especially those relevant to institutional clients. Brush up on financial instruments like stocks, options, and cryptocurrencies, as you'll need to explain these clearly during the interview.
✨Showcase Your Language Skills
Since fluency in French is a must, be prepared to demonstrate your language skills. Practice answering common interview questions in French, and don’t shy away from using it when discussing your experience or qualifications.
✨Client-Centric Mindset
Highlight your client service experience by sharing specific examples of how you've successfully built relationships and resolved issues in previous roles. This will show that you understand the importance of championing the client, which is key for this position.
✨Cultural Fit
IG values diversity and collaboration, so be ready to discuss how you can contribute to their culture. Share experiences where you've worked in cross-functional teams or embraced diverse perspectives to drive results.
