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- Tasks: Help shape user journeys and improve client experiences through innovative solutions.
- Company: Join a leading firm focused on transforming trading and investment journeys.
- Benefits: Competitive salary, comprehensive onboarding, and a supportive work environment.
- Why this job: Make a real impact by enhancing user experiences and operational efficiency.
- Qualifications: Experience in process mapping, stakeholder engagement, and writing clear business requirements.
- Other info: Dynamic role with exposure to senior stakeholders and growth opportunities in the finance sector.
The predicted salary is between 36000 - 60000 £ per year.
As a Journey Transformation Analyst, you\’ll be working directly alongside the Head of T&O Journey Transformation as a small core team, playing a pivotal role in establishing our journey intelligence capabilities from the ground up. You\’ll be instrumental in building our journey mapping standards and methodologies whilst taking ownership of translating our journey improvement insights into actionable technical requirements and user stories that drive delivery. This gives you significant exposure to both senior business stakeholders and technical teams as we diagnose user friction, design solutions, and guide their implementation across client and operational journeys.This role offers excellent exposure to the full breadth of our trading and investment business user journeys and the opportunity to directly contribute to transformation initiatives that remove friction and improve both client experience and operational efficiency. You care about our clients, and you are hungry to improve their user experience; You are a creative problem solver capable of innovating and thinking big.Essential Skills: Experience creating business process maps using BPMN notation Proficiency with process mapping tools (Visio, Lucidchart, or similar) Strong understanding of swimlane diagrams and cross-functional process flows Experience conducting stakeholder interviews and process discovery sessions Experience writing clear business requirements and functional specifications Familiarity with Jira or similar project management tools for technical delivery Ability to translate business process improvements into technical requirements Understanding of how process changes translate into system configuration or development needs Excellent attention to detail with ability to capture complex processes accurately Strong analytical skills to identify process inefficiencies and improvement opportunities Experience of working within the Finance sector and/or industries with similar complex customer journeys.Competitive salary & benefits plan Comprehensive global and local onboarding process – to the company and to your role
Journey Transformation Analyst employer: IG Group
Contact Detail:
IG Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Journey Transformation Analyst
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work in journey transformation or related roles. A friendly chat can lead to valuable insights and even job leads.
✨Tip Number 2
Show off your skills! Create a portfolio showcasing your experience with BPMN notation and process mapping tools. This will give potential employers a clear view of what you can bring to the table.
✨Tip Number 3
Prepare for interviews by brushing up on your analytical skills. Be ready to discuss how you've identified process inefficiencies in the past and how you tackled them. Real-life examples will make you stand out!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Journey Transformation Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Journey Transformation Analyst role. Highlight your experience with BPMN notation, process mapping tools, and any relevant projects that showcase your problem-solving abilities.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're passionate about improving user experiences. Share specific examples of how you've tackled similar challenges in the past and how you can contribute to our journey transformation initiatives.
Showcase Your Analytical Skills: In your application, emphasise your analytical skills and attention to detail. We want to see how you've identified process inefficiencies before and what steps you took to improve them. This will help us understand your approach to problem-solving.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our company culture and values!
How to prepare for a job interview at IG Group
✨Know Your Journey Mapping Tools
Familiarise yourself with BPMN notation and the process mapping tools mentioned in the job description, like Visio or Lucidchart. Be ready to discuss how you've used these tools in past projects to create effective business process maps.
✨Showcase Your Stakeholder Engagement Skills
Prepare examples of how you've conducted stakeholder interviews and process discovery sessions. Highlight your ability to translate insights into actionable requirements, as this will demonstrate your understanding of the role's responsibilities.
✨Demonstrate Analytical Thinking
Be prepared to discuss specific instances where you've identified process inefficiencies and proposed improvements. Use concrete examples to illustrate your analytical skills and how they can benefit the company's journey transformation initiatives.
✨Understand the Bigger Picture
Research the company’s trading and investment business user journeys. Show that you care about improving client experiences by discussing how your previous work aligns with their goals and how you can contribute to their transformation initiatives.
