Job TitleHead of Client OperationsJob DescriptionSo, who are we? IG has been at the centre of retail trading and investment since 1974, when we helped create the market for financial spread betting. Today, we're a FTSE100 fintech operating across five continents, serving over 700,000 clients and handling billions in transactions - built on decades of scale, trust and proof. We didn't pivot to innovation; it's how we've always operated. What that means for the people who work here is real: genuinely complex problems to solve, the technology and resources to tackle them properly, and the kind of scope that’s rare in established businesses. The bar is high - bring a curious and forward-thinking mindset and we'll give you the platform to define what comes next. Join us at IG – the future gets built here.About the TeamClient Operations sits within Operations function as a leadership position reporting into Operations Director and brings together Corporate Actions, Payments, Portfolio Management, Transaction Reporting and Operations Process Monitoring under one wing. Together these teams ensure clients' assets, transactions and holdings are processed accurately, efficiently and in line with regulatory requirements. As a leadership positions, Client Operations plays a critical role in maintaining operational resilience and driving continuous improvement across the client servicing lifecycle.Your role in the Team’s SuccessWe are looking for a Head of Client Operations to join the Operations leadership team. You will have overall accountability for the teams reporting directly into you, alongside their respective teams. You will be responsible for the performance, output and quality of these three functions, ensuring they operate cohesively and deliver against shared operational and regulatory standards. You will represent Client Operations at a leadership level, working closely with the Operations Director to shape strategy and drive performance across the wider Operations function.What you’ll do Provide leadership and direction across Corporate Actions, Payments, Portfolio Management, Operations Process Monitoring and Transaction Reporting ensuring alignment to shared operational goalsOwn the performance, output and quality of all functions, reporting directly to the Operations DirectorManage and develop your direct reportsEnsure robust controls, processes and governance are in place across all teams reporting into the head of client operationsIdentify opportunities for process improvement, automation and efficiency across the functionsEnsure compliance with relevant regulatory requirements across all areas of accountabilityBuild strong cross-functional relationships with Compliance, Technology, Product and other Operations leadership peersEscalate and manage operational risk issues appropriately, ensuring timely resolutionContribute to the wider Operations leadership agenda, representing Client Operations in strategic discussionsReport on performance, risk and delivery against KPIs to the Operations Director and wider leadership teamWhat you’ll need for this role Proven leadership experience managing multiple functions or teams within an Operations environment, ideally within financial services or fintechStrong understanding of corporate actions, payments processing and portfolio management operationsExperience managing and developing senior managers or team leadsTrack record of driving operational performance, quality and efficiency across complex functionsStrong stakeholder management skills, with experience operating at a leadership levelSound understanding of relevant regulatory requirements across corporate actions, payments and portfolio managementExcellent communication skills, with the ability to influence and align across multiple teamsComfortable operating in a fast-paced, transformation-focused environmentWhy Join UsLead a critical function at the heart of our Operations businessJoin the Operations leadership team with real influence over strategy and directionWork within a FTSE 100 fintech at a pivotal point in its transformationOpportunity to shape and develop three distinct but connected functionsCollaborative, high-performance culture with genuine development opportunitiesCompetitive salary and benefitsHow we work We try to take a thoughtful approach to our ways of working as a company. We follow a hybrid working model with 3 days in the office – which we think balances the need to collaborate effectively and connect with each other. When it comes to how we deliver, there are 5 things we want everyone to do to drive high performance, better learning and career satisfaction: Lead and Inspire: Drives trust, alignment, and enthusiasm Think Big: Focus on the problems that most impact commercial outcomes Champion the client: Understand and prioritise client's needs Deliver at pace: Push for fast, sustainable growth; Raise the bar: Take ownership, be accountable and share feedback We believe that diversity is vital to success, it fuels creativity, drives innovation and sets us up for global success. We’re committed to building teams with a variety of perspectives and skills to help us realise our vision and strategy, that’s why we encourage applications from people with diverse backgrounds and experiences to join us on this journey. Learn more about our D&I approach here. The PerksYour growth fuels our success! Thrive with tailored development programs, mentoring opportunities with leaders, and clear career progression. Expand your network through committees, sports and social clubs. Enjoy extra time off for volunteering and community work. Competitive salaryFlexible Benefits Package on top of your salary (12%)Private medical cover for you and your familyLife insuranceContribution to gym memberships25 Days holiday, with 1 additional day off to celebrate your Birthday & 2 additional days off a year for voluntary work (28 in totalThe option to buy or sell holiday days.Unlimited access to the LinkedIn Learning PlatformA comprehensive global and local onboarding processEmployee-led LGBTQ+, Women’s, Black and Parents & Carers networks with an annual budget for organising events & projects that foster an open, diverse and inclusive cultureEnhanced primary (maternity), secondary (paternity), and shared parental pay and leave, as well as a range of support and benefits for parentsOption to participate and create ESG initiatives based on IG Brighter Future FundLearn more about the Perks here! Join us for this exciting journey. Apply now! Number of openings1SummaryLocation: City of London - United KingdomType: Full time
Head of Client Operations employer: IG Group
IG Group is an exceptional employer located in the heart of London, offering a vibrant work culture that fosters innovation and collaboration. Employees benefit from a commitment to professional growth through continuous learning opportunities and the chance to work with cutting-edge AI tools in a dynamic fintech environment. With a focus on flexibility and efficiency, IG Group ensures that its team members thrive while contributing to meaningful recruitment processes.
