At a Glance
- Tasks: Provide top-notch desktop support and troubleshoot issues for users in a dynamic fintech environment.
- Company: Join IG Group, a leading fintech firm with a global presence and innovative culture.
- Benefits: Enjoy competitive salary, flexible benefits, private medical cover, and generous holiday allowance.
- Other info: Thrive in a diverse team with excellent career growth and development opportunities.
- Why this job: Be a key player in enhancing user experience and driving tech innovation.
- Qualifications: Hands-on experience with Active Directory and supporting Windows/MacOS environments.
The predicted salary is between 49500 - 60500 £ per year.
About IG Group
IG Group is a FTSE 100 fintech operating across five continents, serving over 1.4m customers and handling billions of dollars in transactions – built on scale, trust, and proof. We didn't pivot to innovation; it's how we've always operated. What that means for the people who work here is real: genuinely complex problems to solve, the technology and resources to tackle them properly, and the kind of scope that's rare in established businesses. The bar is high – bring a curious and forward-thinking mindset and we'll give you the platform to define what comes next. Join us at IG – the future gets built here.
Your team
The Desktop Services Team is responsible for delivering a reliable, secure, and high-quality end-user computing experience across the business. Based in London, the team provides both hands-on local support and remote support to colleagues across multiple locations, working closely with global IT teams and third-party partners. We support a diverse technology estate covering Windows and macOS devices, collaboration and audiovisual services, identity and endpoint management platforms, and a range of business-critical applications. The team plays a key role in enabling productivity, supporting trading and corporate users, and continuously improving how IT services are delivered.
Your role in the Team’s Success
As a Desktop Services Engineer, you are a frontline ambassador for IT, ensuring colleagues receive timely, high-quality support and that issues are resolved efficiently and professionally. You’ll be trusted to take ownership of incidents and requests, advocate for the end user, and work collaboratively with escalation teams to restore service quickly. Beyond day-to-day support, you’ll contribute to improving processes, tools, and standards across the desktop environment. Your technical knowledge, problem-solving skills, and proactive mindset will directly influence service quality, user satisfaction, and operational efficiency.
What you’ll do
- Provide on‐site desktop support in the London office and remote support to users in other locations
- Triage and resolve incidents and service requests via ServiceNow, phone, email, chat, and monitoring tools
- Troubleshoot end‐user issues and aim to resolve them at first contact, where possible
- Support Windows and macOS desktop environments, including device builds, deployments, maintenance, and upgrades
- Administer and support core desktop technologies such as Active Directory, Entra ID, endpoint management, and collaboration tools
- Assist with workstation testing, rollouts, audio‐visual systems, and meeting room technology
- Work with global support and escalation teams to resolve complex issues
- Maintain relationships with hardware and software vendors, including local procurement and asset management
- Identify opportunities for service improvements, automation, and increased efficiency
- Support business‐critical users, including trading floor and senior stakeholders, when required
What you’ll need for this role
- Hands-on Active Directory administration experience
- Experience supporting Windows and MacOS environments within a medium to large organisation
- Strong knowledge of desktop hardware, operating systems, and end-user software
- Experience supporting users in a Microsoft 365 environment
- Experience supporting collaboration and audiovisual tools such as Microsoft Teams
- Familiarity with endpoint management tools (e.g. SCCM, Intune, Jamf or equivalent)
- Experience working with IT service management platforms such as ServiceNow
- Excellent communication skills and a strong customer service mindset
- Ability to prioritise workload, work under pressure, and meet tight deadlines
Desirable
- Experience supporting a mobile workforce in a secure enterprise environment
- Exposure to supporting senior stakeholders or trading floor environments
- Experience with endpoint security, VPN, or remote access technologies such as Zscaler
- Experience supporting Microsoft Teams Rooms and relevant hardware
- Relevant certifications and a strong interest in technology
How we work
We try to take a thoughtful approach to our ways of working as a company. We follow a hybrid working model with 3 days in the office -- which we think balances the need to collaborate effectively and connect with each other. When it comes to how we deliver, there are 5 things we want everyone to do to drive high performance, better learning and career satisfaction:
- Lead and Inspire: Drives trust, alignment, and enthusiasm
- Think Big: Focus on the problems that most impact commercial outcomes
- Champion the client: Understand and prioritise client's needs
- Deliver at pace: Push for fast, sustainable growth
- Raise the bar: Take ownership, be accountable and share feedback
We believe that diversity is vital to success, it fuels creativity, drives innovation and sets us up for global success. We're committed to building teams with a variety of perspectives and skills to help us realise our vision and strategy, that's why we encourage applications from people with diverse backgrounds and experiences to join us on this journey.
The Perks
Your growth fuels our success! Thrive with tailored development programs, mentoring opportunities with leaders, and clear career progression. Expand your network through committees, sports and social clubs. Enjoy extra time off for volunteering and community work.
- Competitive salary
- Flexible Benefits Package on top of your salary (12%)
- Private medical cover for you and your family
- Life insurance
- Contribution to gym memberships
- 25 Days holiday, with 1 additional day off to celebrate your Birthday & 2 additional days off a year for voluntary work (28 in total)
- The option to buy or sell holiday days
- Unlimited access to the LinkedIn Learning Platform
- A comprehensive global and local onboarding process
- Employee-led LGBTQ+, Women’s, Black and Parents & Carers networks with an annual budget for organising events & projects that foster an open, diverse and inclusive culture
- Enhanced primary (maternity), secondary (paternity), and shared parental pay and leave, as well as a range of support and benefits for parents
- Option to participate and create ESG initiatives based on IG Brighter Future Fund
Join us for this exciting journey.
Desktop Services Engineer employer: IG Group
IG Group is an exceptional employer located in the heart of London, offering a dynamic work environment that fosters collaboration and innovation. With a hybrid work model, comprehensive benefits, and a strong focus on employee development, you will have the opportunity to grow your career while delivering premium service to high-net-worth clients. Join us to be part of a culture that values excellence and empowers you to make a meaningful impact in the financial services industry.
StudySmarter Expert Advice🤫
We think this is how you could land Desktop Services Engineer
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what IG Group values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges IG Group might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at IG Group!
✨Direct Apply to IG Group
Let's not forget to apply directly through the IG Group website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Desktop Services Engineer
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at IG Group.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at IG Group. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at IG Group
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
