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- Tasks: Support institutional clients with top-notch service and build strong relationships in the financial sector.
- Company: Join IG Group, a leading global FinTech company with a collaborative culture.
- Benefits: Enjoy flexible benefits, private medical cover, and generous holiday allowances.
- Why this job: Be part of a fast-growing team and make a real impact in the financial services industry.
- Qualifications: Fluency in French and 1-2 years in sales/client service roles required.
- Other info: Hybrid working model with excellent career development opportunities.
The predicted salary is between 36000 - 60000 £ per year.
Hello, we're IG Group. We are a publicly-traded FTSE250 FinTech company who run mobile, web and desktop platforms that help our clients trade stocks & shares, leveraged products, Futures & Options and Crypto.
We are ambitious. Over 340,000 people already use our platforms. We’re global with offices in 18 countries and products in 16 regions. We’re hungry to move faster, ship better product for our customers and grow our user base. We believe in high autonomy, and we want people who are looking to do things differently in order to create better experiences for our customers.
We work in cross-functional teams and are laser focused on increasing the number of active clients we serve to drive sustainable growth.
Your team
You’ll join one of IG’s fastest-growing divisions, working alongside IG Prime’s client-facing team. Reporting to the Head of Sales, you’ll be responsible for supporting both institutional and retail clients across the UK and European markets.
What you’ll do
- Assist the Institutional client service team in providing market-leading support to our European partners & underlying client base
- Develop a deep understanding of the introducing broker relationships we have in place & their specific services
- Build a comprehensive understanding of IG’s products & capabilities
- Operating across the full sales cycle from first contact to ongoing support
- Gathering information to understand the goals of our clients, explaining and tailoring solutions to meet those needs
- Gain a strong understanding of various financial instruments such as stocks, options, futures, FX, cryptocurrencies, bonds and commodities
- Answering queries, resolving disputes & explain complex financial products with clarity
- Local office collaboration - working closely with our European offices in client support
What you’ll need for this role
- Fluency in French is a must have (additional languages are an advantage)
- 1-2 years experience in sales/client service role with a strong interest in working in the financial services industry
- A strong client focus & commercial attitude
- Ability to build relationships with both financial institutions & individual retail clients
How we work
We try to take a thoughtful approach to our ways of working as a company. We follow a hybrid working model with 3 days in the office -- which we think balances the need to collaborate effectively and connect with each other. When it comes to how we deliver, there are 5 things we want everyone to do to drive high performance, better learning and career satisfaction:
- Lead and Inspire: Drives trust, alignment, and enthusiasm
- Think Big: Focus on the problems that most impact commercial outcomes
- Champion the client: Understand and prioritise client’s needs
- Deliver at pace: Push for fast, sustainable growth;
- Raise the bar: Take ownership, be accountable and share feedback
We believe that diversity is vital to success, it fuels creativity, drives innovation and sets us up for global success. We’re committed to building teams with a variety of perspectives and skills to help us realise our vision and strategy, that’s why we encourage applications from people with diverse backgrounds and experiences to join us on this journey.
The Perks
Your growth fuels our success! Thrive with tailored development programs, mentoring opportunities with leaders, and clear career progression. Expand your network through committees, sports and social clubs. Enjoy extra time off for volunteering and community work.
You will get:
- Flexible Benefits Package on top of your salary (12%)
- Private medical cover
- Life insurance
- Contribution to gym memberships
- 25 Days holiday, with 1 additional day off to celebrate your Birthday & 2 additional days off a year for voluntary work (28 in total)
- The option to buy or sell holiday days.
- Unlimited access to the LinkedIn Learning Platform
- A comprehensive global and local onboarding process
- Employee-led LGBTQ+, Women’s, Black and Parents & Carers networks with an annual budget for organising events & projects that foster an open, diverse and inclusive culture
- Option to participate and create ESG initiatives based on the IG Brighter Future Fund
- Enhanced primary (maternity), secondary (paternity), and shared parental pay and leave, as well as a range of support and benefits for parents
Join us for this exciting journey. Apply now!
Client Service Executive - Institutional (French Speaking) employer: IG Group
Contact Detail:
IG Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Service Executive - Institutional (French Speaking)
✨Tip Number 1
Get to know the company inside out! Research IG Group's products and services, especially those related to institutional clients. This will help you tailor your conversations and show that you're genuinely interested in what they do.
✨Tip Number 2
Practice your French! Since fluency is a must-have, brush up on your language skills, especially financial terminology. You want to impress them with your ability to communicate clearly and effectively.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team at IG Group.
We think you need these skills to ace Client Service Executive - Institutional (French Speaking)
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Client Service Executive role. Highlight your experience in client service and any relevant skills, especially your fluency in French. We want to see how you can bring value to our team!
Showcase Your Financial Knowledge: Since this role involves understanding financial products, don’t shy away from mentioning any relevant knowledge or experience you have with stocks, options, or cryptocurrencies. We love candidates who can demonstrate a strong grasp of the financial services industry.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language to explain your experiences and how they relate to the role. We appreciate clarity and want to understand your journey without any fluff!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and submit your details!
How to prepare for a job interview at IG Group
✨Brush Up on Financial Knowledge
Make sure you have a solid understanding of financial instruments like stocks, options, and cryptocurrencies. This will not only help you answer questions confidently but also show your genuine interest in the financial services industry.
✨Showcase Your Language Skills
Since fluency in French is a must, practice speaking and explaining complex financial concepts in French. This will demonstrate your ability to communicate effectively with clients and highlight your language proficiency.
✨Understand IG's Products
Familiarise yourself with IG's offerings and how they cater to both institutional and retail clients. Being able to discuss specific products and their benefits during the interview will set you apart from other candidates.
✨Prepare for Client-Focused Scenarios
Think of examples from your past experience where you've successfully built relationships with clients or resolved disputes. Be ready to share these stories, as they will illustrate your client-focused attitude and problem-solving skills.
