At a Glance
- Tasks: Lead product strategy and roadmap for innovative digital servicing solutions.
- Company: Join IG Group, a leading fintech with a global presence.
- Benefits: Enjoy competitive salary, flexible benefits, and generous holiday allowance.
- Other info: Collaborative culture with opportunities for personal and professional growth.
- Why this job: Shape the future of fintech while solving real-world problems with AI.
- Qualifications: Experience in fintech product management and a passion for customer experience.
The predicted salary is between 81000 - 99000 £ per year.
Location: London, UK (Hybrid: 3 days in office)
Employment type: Permanent, full time
Reporting into: Head of Product, Lifecycle
So, who are we? IG Group is a FTSE 100 fintech operating across five continents, serving over 1.4m customers and handling billions of dollars in transactions – built on scale, trust, and proof. We didn't pivot to innovation; it's how we've always operated. What that means for the people who work here is real: genuinely complex problems to solve, the technology and resources to tackle them properly, and the kind of scope that's rare in established businesses. The bar is high – bring a curious and forward-thinking mindset and we'll give you the platform to define what comes next. Join us at IG – the future gets built here.
Your Team: This role sits within the Product function, reporting into the Head of Product - Lifecycle. You will use AI tools and work closely with engineering, design, operations, compliance, legal, and marketing to define and deliver the digital servicing proposition. The team operates at the intersection of product craft and commercial ambition — focused on building tooling and self-service experiences that make it easier for clients to help themselves, and easier for agents to help everyone else.
Your role in the Team’s Success: This is a role for a Senior PM who is as comfortable defining strategy as they are shipping against it. As Senior Product Manager for Digital Servicing, you will own the product vision and multi-quarter roadmap for IG's operational tooling suite. You will determine which problems are worth solving, set direction, and drive execution end to end, with two outcomes anchoring your mandate: raising customer satisfaction and lowering our cost to serve. You'll get there by consolidating an overlapping product suite, embedding AI across the service journey from client-facing chatbot to agent-facing systems, and giving clients better ways to help themselves so fewer issues need to reach the CX team at all. You will not be handed a brief. You will write it.
What You'll Do:
- Product strategy and roadmap: Own the product vision and multi-quarter roadmap for your vertical, aligned to IG's commercial objectives — not just contributing to it, but setting it. Determine which problems are worth solving and why, before any solution work begins. Make strategic build vs buy vs partner decisions grounded in customer needs, commercial viability, and technical feasibility. Drive competitive intelligence and translate market insights into differentiated propositions.
- Discovery and delivery: Run discovery that goes beyond what customers say — understand the motivations, friction points, and habits that drive or block investing behaviour. Use AI tools actively across your workflow: synthesising research, generating prototypes, accelerating delivery, and surfacing insights faster. Partner with engineering and design to scope, prioritise, and ship with quality and pace. Define success metrics and iterate relentlessly based on evidence.
- Cross-functional leadership: Influence stakeholders across product, engineering, legal, compliance, marketing, and senior leadership — you drive alignment up, down, and across the organisation. Navigate regulatory requirements and translate compliance constraints into seamless customer experiences. Work comfortably with APIs, backend infrastructure, and platform integrations. Mentor and raise the bar for PMs around you.
What You'll Need:
- Essential: Significant experience of shipping products in fintech, financial services, or another regulated industry, ideally in servicing, operations, or CX-adjacent tooling. Proven ability to own and drive product strategy across a broad, multi-system product surface — not just roadmap input, but vision setting and direction. Deep curiosity about client and agent behaviour — you understand what drives someone to contact support, what resolves it quickly, and what would have prevented it in the first place. AI-native working style: you already use AI tools (LLMs, prototyping tools, research synthesis, workflow automation) to move faster and think better. Comfortable with ambiguity — you can define the problem when the brief doesn't exist yet. Obsession with customer experience — you sweat the details that make journeys feel effortless. Regulatory intuition — you can navigate compliance without it becoming a blocker to great UX. Evidence and data-driven — you define metrics, run experiments, and make calls based on what works. Strong stakeholder management — you influence without authority and drive alignment across complex organisations.
- Desirable: A track record of measurably reducing cost to serve or improving CSAT through product-led change, ideally within financial services or another regulated consumer industry. Have consolidated multiple internal or client-facing tools into a single, simplified product suite in a previous role. Have deployed AI or automation across a service journey — chatbot, agent-assist, or workflow automation — with demonstrable impact on resolution time or contact volume. Have built self-service products that measurably reduced inbound contact into a support or CX function.
The Perks: Your growth fuels our success! Thrive with tailored development programs, mentoring opportunities with leaders, and clear career progression. Expand your network through committees, sports and social clubs. Enjoy extra time off for volunteering and community work. Competitive salary. Flexible Benefits Package on top of your salary (12%). Private medical cover for you and your family. Life insurance. Contribution to gym memberships. 25 Days holiday, with 1 additional day off to celebrate your Birthday & 2 additional days off a year for voluntary work (28 in total). The option to buy or sell holiday days. Unlimited access to the LinkedIn Learning Platform. A comprehensive global and local onboarding process. Employee-led LGBTQ+, Women’s, Black and Parents & Carers networks with an annual budget for organising events & projects that foster an open, diverse and inclusive culture. Enhanced primary (maternity), secondary (paternity), and shared parental pay and leave, as well as a range of support and benefits for parents. Option to participate and create ESG initiatives based on IG Brighter Future Fund.
Senior Product Manager in City of London employer: IG Group
IG Group is an exceptional employer located in the heart of London, offering a dynamic work environment that fosters collaboration and innovation. With a hybrid work model, comprehensive benefits, and a strong focus on employee development, you will have the opportunity to grow your career while delivering premium service to high-net-worth clients. Join us to be part of a culture that values excellence and empowers you to make a meaningful impact in the financial services industry.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Product Manager in City of London
✨Join Product Management Meetups
Get involved in local product management meetups or workshops. These events are perfect for meeting industry folks, sharing ideas, and staying updated on trends. Plus, you never know who might be hiring—it's a fantastic way to make connections that could lead to a job at places like IG Group!
✨Show Off Your Product Sense
Create case studies or mini-projects showcasing your product management skills, and share them on platforms like Medium or LinkedIn. This not only puts your skills on display but also boosts your visibility in the product community. Imagine how impressed the hiring team at IG Group would be by your initiative!
✨Utilise Online Communities
Dive into online product management communities like Product Coalition or Mind the Product. Engage in discussions, ask questions, and share your insights. These platforms are goldmines for networking and finding hidden job opportunities—many companies often scout talent from within these circles.
✨Leverage Your University Network
If you’ve recently graduated or are still in uni, tap into your alumni network for connections in product management. Many universities have their own job boards and affinity resources to help graduates land roles. Don't forget to keep an eye out for job openings at IG Group through your school's career services!
We think you need these skills to ace Senior Product Manager in City of London
Some tips for your application 🫡
Show Off Your Product Passion:When applying for a product management role like Senior Product Manager, let your passion for developing products shine through in your cover letter. Share specific examples of products you've managed, how you solved user needs, and any successful outcomes you've achieved. This is your chance to showcase your understanding of the product lifecycle!
Highlight Your Cross-Functional Skills:Product management isn't just about understanding the product; it’s about collaborating with different teams! Make sure to emphasise your experience working with developers, designers, and marketers. Use your CV to showcase your ability to bridge gaps between these areas, and include relevant experiences that demonstrate your communication and leadership skills!
Include Your Metrics and Achievements:In a full-time product management application, data speaks volumes! Quantify your achievements wherever possible. Did you increase user retention by a certain percentage? Launch a product ahead of schedule? Include these metrics in your CV to paint a picture of your impact and effectiveness in previous roles.
Tailor Your CV to the Role:Make sure your CV is tailored for the Senior Product Manager position at IG Group. Use keywords from the job description and ensure your relevant experiences are front and centre. Highlight any certifications or relevant training you’ve completed that will make you stand out as a strong candidate for the role. And remember, we’re excited to see your application on our website!
How to prepare for a job interview at IG Group
✨Understand the Product Life Cycle
As a product management candidate, we need to get our head around the complete product life cycle. Be prepared to discuss real-world examples of how you’ve managed product development from ideation to launch. Bring specific insights on tools like JIRA or Trello that can help streamline these processes.
✨Showcase Your Cross-Functional Skills
Product management is all about collaboration. We should be ready to highlight how we’ve worked across teams—think marketing, engineering, and design. Prepare to discuss scenarios where you had to mediate differing opinions and how you got everyone on board with a shared vision.
✨Prepare for Case Studies
In a full-time role, we can expect to encounter case study questions during our interviews. Practise solving hypothetical product problems on the spot, such as prioritising features for a new app or improving user engagement metrics. This will show our analytical thinking and decision-making skills.
✨Know Your Metrics
Let’s face it, numbers are our best friends in product management. We should prepare to discuss key performance indicators (KPIs) and how we've used analytics to inform product decisions. Dive into examples where data has driven our strategy for improvements or justified product changes.
