IG Group in London is seeking a Conversational AI Manager to own the live AI agent and drive weekly improvements. You will work with our platform partner on procedures, thresholds and escalation design while ensuring client satisfaction.
You’ll collaborate on the API integration roadmap, define go-live requirements and maintain compliance with regulatory rules. This role blends hands-on experimentation with strategic oversight in a high-volume, regulated environment.
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Live Conversational AI Performance Lead in City of London employer: IG Group
IG Group is an exceptional employer located in the heart of London, offering a dynamic work environment that fosters collaboration and innovation. With a hybrid work model, comprehensive benefits, and a strong focus on employee development, you will have the opportunity to grow your career while delivering premium service to high-net-worth clients. Join us to be part of a culture that values excellence and empowers you to make a meaningful impact in the financial services industry.
