Role Overview
IG's Service Desk team are the first point of contact between end users and IT. The team are responsible for recording incidents and service requests within IG, and works to either restore service as quickly as possible, or, where required, alert and/or elevate to the specialist support team.
What You Will Do
- Triage incidents and service requests via phone, e-mail, Teams and Service Now.
- Troubleshoot end-user incidents and, where possible, resolve upon first contact.
- Accurately record and document all details of the incident or service request, including categorisation and priority, into Service Now.
Why It Might Be a Fit
The successful candidate will be able to demonstrate a technical proficiency and depth of experience across desktop-related technology such as Active Directory, TCP/IP, Windows Defender, Mobile Device Management, Microsoft SCCM, Company Portal, as well as an in-depth knowledge of the Microsoft operating system family.
Requirements
- Experience supporting a mobile workforce within a secure enterprise environment
- Experience in the general administration of AD & Office 365
- Microsoft Intune/Jamf or similar enterprise endpoint management tooling experience
- Windows 11, macOS, and Mobile Device support
- Experience supporting a Zscaler environment
- Remote Desktop Support
Benefits
- Competitive salary
- Flexible Benefits Package on top of your salary (12%)
- Private medical cover for you and your family
- Life insurance
- Contribution to gym memberships
- 25 Days holiday, with 1 additional day off to celebrate your Birthday & 2 additional days off a year for voluntary work (28 in total)
- The option to buy or sell holiday days.
- Unlimited access to the LinkedIn Learning Platform
- A comprehensive global and local onboarding process
- Employee-led LGBTQ+, Women’s, Black and Parents & Carers networks with an annual budget for organising events & projects that foster an open, diverse and inclusive culture
- Enhanced primary (maternity), secondary (paternity), and shared parental pay and leave, as well as a range of support and benefits for parents
- Option to participate and create ESG initiatives based on IG Brighter Future Fund
