Credit Control Manager in Blackwood

This role requires a regular on-site presence at our office in Blackwood, so candidates should be able to commute within 1 hour. IG Doors has been a trusted supplier to the new-build and social housing refurbishment sectors for over four decades. Our state-of-the-art manufacturing facility in South Wales combines design, R&D testing, manufacturing, and support under one roof, making it one of the most advanced in the UK. We take pride in our commitment to sustainability, with all IG Doors products being Carbon Neutral Certified as standard.

Key Responsibilities

• Own and drive cash collection performance, with clear accountability for reducing debtor days and overdue balances.
• Lead the credit control team to deliver timely, consistent cash inflows, setting clear daily, weekly, and monthly collection targets.
• Proactively identify and address barriers to payment, including disputes, process failures, and customer behaviours.
• Use SAP reporting and data insight to prioritise high-value and high-risk accounts, focusing resource where it delivers the greatest cash impact.
• Take decisive action on overdue debt, including escalation, credit limit reviews, account blocks, and senior stakeholder intervention.
• Partner closely with Sales and Commercial teams to ensure credit decisions support cash flow while maintaining customer relationships.
• Challenge poor payment practices internally and externally, driving a “cash-first” culture across the business.
• Actively manage customer credit limits and exposure in SAP to protect cash and minimise bad debt risk.
• Lead complex negotiations on payment plans and dispute resolution to secure faster cash recovery.
• Produce clear, commercially focused reporting on cash performance, risks, and recovery actions for senior management.
• Continuously review and improve credit control processes to remove delays and improve cash conversion.
• Lead by example with a hands-on approach, personally engaging in high-value or critical collections when required.

Skills & Experience Required

• Proven experience in a Credit Control or Accounts Receivable management role.
• Demonstrable hands-on experience using SAP in a credit control environment.
• Experience managing or supervising staff.
• Strong understanding of credit risk management and debt recovery processes.
• Excellent analytical and reporting skills.
• Strong communication and negotiation skills.

Essential Experience & Qualifications

• Proven experience in a Credit Control or Accounts Receivable leadership role within a commercial environment.
• Strong, hands-on experience using SAP for credit management, reporting, and debtor control (essential).
• AAT qualified (or equivalent) or above, with the technical knowledge required to effectively manage, develop, and support others.
• Demonstrable experience managing or supervising a team, with the confidence to set direction and hold people accountable.
• Solid understanding of cash flow management, credit risk, and commercial decision-making.

Commercial & Technical Capability

• Commercially minded, with a clear focus on cash collection, risk mitigation, and supporting business performance.
• Confident using SAP data and reports to identify trends, prioritise actions, and drive results.
• Able to balance customer relationships with firm credit control to protect the company’s financial position.
• Comfortable working closely with Sales and senior stakeholders to resolve issues and influence outcomes.

Personal Attributes & Leadership Style

• Dynamic, motivated, and results-driven, with a strong sense of ownership for outcomes.
• Hands-on leader who will roll their sleeves up when required, leading by example.
• A positive problem solver and forward thinker, able to identify issues quickly and implement practical solutions.
• Resilient and confident when dealing with challenging conversations or escalations.
• Proactive, adaptable, and comfortable in a fast-paced, changing environment.
• Approachable but assertive management style, able to motivate, coach, and develop team members.

At IG Doors, you’ll be part of a team that values innovation, sustainability, and quality. Our commitment to sustainable manufacturing practices ensures that we are contributing to a better future. With our comprehensive in-house facilities, we offer an environment where you can grow professionally while making a significant impact. IG Doors is an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.