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- Tasks: Manage fintech client relationships and deliver tailored FX solutions.
- Company: Dynamic fintech company focused on innovative payment solutions.
- Benefits: 25 days annual leave, life insurance, and career development opportunities.
- Why this job: Join a fast-paced environment and make a real impact in fintech.
- Qualifications: Experience in FX dealing or corporate banking preferred.
- Other info: Inclusive culture with exciting company events and growth potential.
The predicted salary is between 60000 - 80000 £ per year.
Department: Revenue
Location: London
Overview of the role
The Relationship Manager is responsible for managing and growing revenue from a portfolio of regulated fintech clients, including MSBs, EMIs, APIs, SPIs, and CFD brokers, by understanding their operational, payment, and treasury needs and delivering tailored FX and international payment solutions through IFX's alternative banking platform. The role involves supporting fintech clients with complex payment flows and multi-currency liquidity management through IFX's alternative banking infrastructure. It requires a strong understanding of regulated fintech operating models and the ability to assess payment flows, operational risk, and regulatory considerations while delivering solutions that enable clients to efficiently move, hold, and convert funds across multiple jurisdictions. A key focus of the role is proactive relationship management and revenue growth, requiring the ability to ask detailed and probing questions to fully understand clients' business models, currency exposure, and payment needs, often solving complex problems and delivering high-touch support to regulated fintech businesses as they scale.
Key Responsibilities
- Client Relationship Management
- Act as the primary point of contact for assigned regulated Fintech clients, ensuring excellent service levels and quick response to client inquiries.
- Develop and deepen relationships with clients by understanding their business models, financial needs, and FX exposure requirements and payment needs.
- Provide consultative support to clients regarding FX market insights, trends, and the implications for their currency exposure.
- Revenue Growth and Client Retention
- Identify opportunities to increase revenue by offering tailored FX and payment solutions and additional services that meet clients' evolving needs.
- Work closely with internal teams, including Sales and Product, to ensure client retention through value-driven services and support.
- Trade Execution and Risk Management
- Execute deliverable FX trades accurately and efficiently, ensuring adherence to compliance and regulatory standards.
- Manage trade settlements, confirmations, and other post-trade activities to ensure smooth, accurate, and timely processes.
- Understand each client's FX exposure risk and recommend risk management strategies to optimize outcomes.
- Market Analysis and Client Advisory
- Provide clients with market updates, FX rate forecasts, and insights to support their decision-making process.
- Analyse FX market trends and macroeconomic factors to anticipate client needs and proactively present solutions.
- Collaboration and Reporting
- Collaborate with cross-functional teams to provide a seamless client experience.
- Maintain accurate and up-to-date records of client interactions, trade activities, and revenue data for performance tracking and reporting.
- Report on revenue growth, client activity, and other key performance indicators to management.
Skills, Knowledge and Expertise
- Bachelor's degree in finance, Economics, Business, or a related field preferable.
- High level and significant experience in FX dealing, corporate banking, payments or a related role such as senior account management or senior financial sales.
- Knowledge of deliverable FX products, payments products and systems, trading platforms, and market dynamics.
- Excellent relationship management skills with a client-first approach.
- Excellent verbal and written communication skills.
- A true team player with a winning mentality and strong work ethic committed to continuous improvement and high performance.
- Adaptable, tenacious and flexible who can perform under pressure.
Benefits
- 25 days' annual leave, plus bank holidays and an extra day off for your birthday!
- Holiday loyalty scheme.
- Life Insurance.
- Work abroad scheme.
- Enrolment into our pension scheme, which we offer via a salary exchange scheme.
- Access to a financial education, planning and coaching platform.
- Membership with Healthcare platform, which offers cash back on healthcare focused on dental, optical & physio, plus access to stress helplines, a virtual GP and more.
- Salary exchange nursery fees.
- Enhanced parental leave.
- Cycle to work.
- Benefit from IFX's Season Ticket Loan scheme, offering an interest-free loan for travelling into and within London.
- Participation in the IFX annual discretionary bonus scheme (eligible after probation).
- Career development and progression tools.
- Company events – Sporting events, pub nights, seasonal parties, socials.
Diversity & Inclusion
We believe that diversity and inclusion are essential to our success. We are committed to fostering a culture where everyone feels valued and respected, regardless of their background, identity or experiences. By embracing diverse perspectives and promoting equity, we aim to create an environment where all employees can perform and reach their full potential.
What's next?
We will review your application and come back to you as soon as possible. You must be eligible to work in the UK to be considered for this position. Full background checks will be carried out.
Relationship Manager - Fintech in London employer: IFX Payments
Contact Detail:
IFX Payments Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Relationship Manager - Fintech in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the fintech space. Attend industry events, join relevant online forums, and don’t be shy about reaching out on LinkedIn. The more connections you make, the better your chances of landing that Relationship Manager role.
✨Tip Number 2
Show off your expertise! When you get the chance to chat with potential employers, share your insights on FX market trends and payment solutions. This not only demonstrates your knowledge but also shows that you’re genuinely interested in helping clients succeed.
✨Tip Number 3
Prepare for those tricky questions! Think about the challenges fintech clients face and how you can help them navigate complex payment flows. Practise your responses so you can confidently showcase your problem-solving skills during interviews.
✨Tip Number 4
Don’t forget to apply through our website! We love seeing candidates who are proactive and take the initiative. Plus, it’s a great way to ensure your application gets the attention it deserves. Let’s get you on board!
We think you need these skills to ace Relationship Manager - Fintech in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Relationship Manager in Fintech. Highlight your experience with regulated fintech clients and any relevant skills in FX dealing or corporate banking. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about fintech and how your background aligns with our needs. Don’t forget to mention your understanding of payment flows and currency exposure – that’s key for us!
Showcase Your Relationship Management Skills: In your application, emphasise your ability to build and maintain strong client relationships. Share examples of how you've successfully managed client needs and delivered tailored solutions. We love seeing proactive problem solvers!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at IFX Payments
✨Know Your Fintech Inside Out
Make sure you have a solid understanding of the fintech landscape, especially around regulated models like MSBs and EMIs. Brush up on current trends in FX and international payments, as well as the specific needs of your potential clients. This knowledge will help you answer questions confidently and show that you're genuinely interested in the role.
✨Master Relationship Management Skills
Since this role is all about managing client relationships, think of examples from your past experiences where you've successfully built and maintained strong client connections. Be ready to discuss how you approach understanding clients' business models and how you tailor solutions to meet their needs.
✨Prepare for Problem-Solving Scenarios
Expect to be asked about how you would handle complex payment flows or operational risks. Prepare some scenarios where you've had to solve similar problems in the past. This will demonstrate your analytical skills and ability to think on your feet, which are crucial for this position.
✨Showcase Your Team Player Mentality
Collaboration is key in this role, so be prepared to talk about how you've worked with cross-functional teams in the past. Highlight your adaptability and willingness to support others, as well as any specific examples where teamwork led to successful outcomes. This will show that you’re not just focused on individual success but also on contributing to the team's goals.