At a Glance
- Tasks: Drive employee relations, recruitment, and workforce planning in a dynamic fintech environment.
- Company: Join a fast-growing fintech company that values people and culture.
- Benefits: Enjoy 25 days of leave, competitive pension, and health support.
- Other info: Be part of a diverse team with great culture and career development opportunities.
- Why this job: Make a real impact on employee experience and organisational growth.
- Qualifications: Experience in HR, strong stakeholder management, and knowledge of employment law.
The predicted salary is between 40500 - 49500 £ per year.
The People & Culture Senior Specialist is the operational engine of business partnering, employee relations, recruitment delivery and workforce planning at IFX. Working closely with the People & Culture Senior Manager, the Senior Specialist translates strategy into day-to-day delivery: managing ER cases end-to-end, partnering directly with managers, owning recruitment delivery for the business alongside the Talent Operations Associate, and applying the job levelling framework consistently as the organisation grows.
Key Responsibilities
- Business Partnering
- Act as the primary point of contact for assigned managers and teams, understanding their needs and translating them into people-focused solutions.
- Support managers through organisational and team changes, advising on people implications and ensuring alignment with established frameworks and processes.
- Support the delivery and application of workforce planning initiatives, including organisational design, job levelling, succession planning, and career pathways.
- Develop management capability through coaching, guidance, and proactive partnership.
- Employee Relations
- Manage employee relations cases end-to-end, escalating complex or high-risk matters to the People & Culture Senior Manager or Director as appropriate.
- Advise managers on employee relations matters, balancing legal and commercial considerations with company culture and values.
- Maintain accurate and up-to-date employee relations records, documentation, and case files.
- Recruitment Delivery
- Partner with and guide hiring managers through the recruitment process for entry-level through to management positions.
- Support the Talent Operations Associate in delivering end-to-end recruitment processes across the business.
- Continuously improve recruitment processes to drive positive business outcomes and deliver an excellent candidate experience.
- Support the implementation and optimisation of the recruitment target operating model (TOM).
- Talent Enablement
- Support the effective adoption and utilisation of people systems and frameworks, including Culture Amp and Pinpoint.
- Assist with the delivery of performance management cycles, including probation reviews and annual performance reviews.
- Support managers in developing high-performing teams through the CTG and BTG frameworks.
- Employee Relations and Talent Reporting
- Produce regular employee relations and recruitment management information (MI) reports for the Senior Manager and Director.
- Analyse trends, identify risks, and proactively highlight areas requiring attention or intervention.
Skills, Knowledge and Expertise
- Solid experience in a People & Culture or HR generalist role covering business partnering, employee relations, and recruitment, ideally within a fast-paced fintech or financial services environment.
- Demonstrable experience managing employee relations cases from initiation through to resolution.
- Recruitment delivery experience, including managing end-to-end hiring processes across a variety of roles.
- Strong stakeholder management skills with the ability to build credibility and influence managers at all levels.
- Sound knowledge of employment law and its practical application within a commercial environment.
- Excellent organisational skills with the ability to manage multiple priorities and competing demands.
- Strong attention to detail, particularly in relation to case management, documentation, and reporting.
- A collaborative team player with a strong work ethic, growth mindset, and commitment to continuous improvement.
- Adaptable, resilient, and able to perform effectively in a fast-paced environment.
Benefits
We believe great people do their best work when they feel supported, rewarded, and empowered to grow. That’s why we offer a benefits package designed to support your career, wellbeing, finances, and life outside of work.
- Time to Recharge
- 25 days’ annual leave, plus bank holidays
- An extra day off for your birthday
- Holiday loyalty scheme rewarding long-term service
- Work abroad scheme for added flexibility
- Financial Wellbeing
- Competitive pension scheme via salary exchange
- Annual discretionary bonus scheme (eligible after probation)
- Financial education, planning & coaching platform
- Interest-free Season Ticket Loan for London travel
- Salary exchange nursery fee scheme
- Health & Wellbeing
- Life Insurance
- Healthcare platform including:
- Cashback on dental, optical & physio
- Virtual GP access
- Mental health and stress support helplines
- Additional wellbeing resources
- Family & Lifestyle Support
- Enhanced parental leave
- Cycle to work scheme
- Flexible benefits that support everyday life
- Growth & Career Development
- Career development and progression tools
- Opportunities to grow within a fast-scaling international business
- A Great Team Culture
- From sporting events and pub nights to seasonal celebrations and socials, we make time to connect and celebrate together.
Diversity & Inclusion
We believe that diversity and inclusion are essential to our success. We are committed to fostering a culture where everyone feels valued and respected, regardless of their background, identity or experiences. By embracing diverse perspectives and promoting equity, we aim to create an environment where all employees can perform and reach their full potential.
What’s next?
We will review your application and come back to you as soon as possible. You must be eligible to work in the UK to be considered for this position. Full background checks will be carried out on all successful candidates.
People & Culture Senior Specialist in London employer: IFX Payments
As a mid-level Salesforce Engineer, you'll thrive in a dynamic environment where your contributions directly shape the future of our Salesforce platform. With a strong emphasis on employee growth, we offer a comprehensive benefits package that includes generous annual leave, financial wellbeing support, and career development opportunities, all within a vibrant team culture that celebrates diversity and inclusion. Join us in this greenfield project and enjoy the unique advantage of working with a modern codebase while making a tangible impact on our operations.
StudySmarter Expert Advice🤫
We think this is how you could land People & Culture Senior Specialist in London
✨Join HR Networks
Get involved in HR-specific communities, like the Chartered Institute of Personnel and Development (CIPD) and local HR meetups. This is a fantastic way to connect with industry professionals and learn about job openings before they even hit job boards!
✨Make Your Presence Known
Attend HR conferences and workshops in your area to network with potential employers. Don't be shy—introduce yourself, exchange business cards, and let them know you're keen on a full-time role in HR. Who knows, you might just land a friendly face at IFX Payments!
✨Leverage Your University Connections
If you’re a recent grad or still in uni, tap into your career services and alumni network. Many universities have connections with companies looking for HR talent, so get those leads and apply through our website for a smoother application process.
✨Showcase Your HR Passion
Create content around HR topics you’re passionate about, like employee engagement or diversity initiatives. Share articles or insights on LinkedIn to demonstrate your knowledge and get noticed by recruiters. It’s a subtle yet effective way to show you’re the right fit for a full-time role at IFX Payments.
We think you need these skills to ace People & Culture Senior Specialist in London
Some tips for your application 🫡
Show Off Your HR Skills:When you’re crafting your CV, make sure you highlight specific HR skills that are relevant to the role at IFX Payments. Include any experience with recruitment processes, employee relations, or performance management, and don’t forget to mention your familiarity with HR software or tools that could give you an edge.
Tailor Your Cover Letter:Your cover letter is your chance to shine, so tailor it to IFX Payments and the specific HR role. Highlight your passion for people management and how your unique approach can help foster a positive workplace culture. Be sure to sprinkle in examples from your past experiences that illustrate your problem-solving abilities and interpersonal skills.
Include Relevant Certifications:If you’ve got any HR certifications or relevant training under your belt, be sure to showcase them! These qualifications can really set you apart from other candidates when applying for this full-time HR position at IFX Payments. List them prominently on your CV to catch the hiring manager's eye.
Align with Company Culture:Make sure your application speaks to IFX Payments's values and culture. Research the company and align your experiences or values with what they stand for. This will show them that you're not only a fit for the role but also for the overall vibe of the team and organisation.
How to prepare for a job interview at IFX Payments
✨Brush Up on HR Best Practices
As you're diving into human resources, it’s crucial to be well-versed in the latest HR practices and legislation. Get familiar with key topics like employee engagement, talent acquisition, and diversity initiatives, as these could easily pop up in your interview with IFX Payments.
✨Know Your Recruitment Tools
Most HR roles involve using various recruitment tools and ATS (Applicant Tracking Systems). Make sure you can comfortably discuss platforms like Workday or Greenhouse. If you've had direct experience, share those examples; if not, show your eagerness to learn!
✨Highlight Your People Skills
A full-time HR role at IFX Payments will require strong interpersonal skills. Prepare to share stories that demonstrate how you’ve successfully navigated conflicts or supported team members in past experiences. Authenticity goes a long way in this field.
✨Stay Current with HR Trends
Being up to speed with current HR trends, like remote working protocols or mental health initiatives, can set you apart. Be ready to discuss how these trends could impact IFX Payments and how you would contribute to adapting HR strategies.
