At a Glance
- Tasks: Lead and optimise operations across multiple regions, ensuring efficiency and compliance.
- Company: Dynamic fintech company focused on international growth and innovation.
- Benefits: Generous leave, competitive pension, health support, and career development opportunities.
- Other info: Inclusive culture with a focus on diversity and employee wellbeing.
- Why this job: Join a fast-scaling team and make a real impact in the fintech industry.
- Qualifications: Proven experience in operational leadership within fintech and strong team management skills.
The predicted salary is between 80000 - 100000 € per year.
Overview of the role
The Operations Director is a senior leadership role responsible for the end-to-end operational performance of the business across multiple jurisdictions. The role oversees Settlements, KYC/Onboarding, Safeguarding and Client Services, ensuring operations are delivered efficiently, compliantly and at scale within a regulated payments environment. The Operations Director will play a critical role in supporting the Company’s international growth, enhancing operational controls and scalability, and preparing the organisation for further expansion.
Key Responsibilities
- Operational Leadership & Execution
- Own and lead day-to-day operations across the UK and Dubai, ensuring scalable, efficient, and high-performing delivery across all business functions.
- Act as a senior operational leader, contributing to company strategy, governance, organisational planning, and long-term scalability.
- Support international expansion initiatives by building scalable operational models capable of supporting multi-jurisdiction growth and regulatory complexity.
- Operational Excellence & Process Improvement
- Drive operational excellence through automation, tooling, process optimisation, and continuous improvement initiatives.
- Foster a strong operational culture focused on ownership, quality, risk awareness, and continuous improvement.
- Drive data-led operational decision-making through enhanced reporting, management information, and process visibility.
- Define, monitor, and report on operational KPIs, SLAs, and performance metrics to drive accountability and informed decision-making.
- Operational Resilience, Risk & Controls
- Take ownership of the operational resilience framework, ensuring robust controls, incident management, and recovery capabilities.
- Develop, implement, and maintain business continuity and disaster recovery plans.
- Own and continuously enhance the operational risk framework, ensuring risks, controls, and mitigation measures are effectively managed.
- Ensure strong operational controls, governance standards, process documentation, and risk mitigation frameworks are embedded across the business.
- Lead operational incident management, root cause analysis, and remediation activities to minimise disruption and strengthen resilience.
- Team Leadership & Workforce Management
- Build, lead, and develop high-performing teams across multiple regions, fostering accountability and collaboration.
- Ensure workforce planning, resource allocation, and capacity align with growth objectives and strategic priorities.
- Establish clear performance management structures, succession planning, and career development pathways across the operations function.
- Regulatory, Compliance & Governance
- Partner closely with Legal, Risk, and Compliance teams to ensure alignment with regulatory obligations across jurisdictions.
- Prepare operational frameworks for regulatory change, new licensing requirements, and expansion into new markets.
- Support regulatory inspections, audits, governance reviews, and reporting obligations.
- Product, Technology & Operational Readiness
- Partner with Product and Technology teams to design scalable, compliant, and customer-centric operational workflows.
- Lead operational readiness for new licensed products and services, ensuring processes, controls, systems, governance, and resourcing are established prior to launch.
- Vendor & Third-Party Management
- Oversee third-party operational vendors and outsourcing relationships, ensuring service quality, compliance, and operational effectiveness.
Skills, Knowledge and Expertise
- Proven track record in building and scaling operational teams within the fintech industry.
- Strong cross board payments experience – reconciliation and processing.
- Strong FX experience – reconciliation, and processing.
- Proficient with Microsoft Office Suite.
- A true team player with a winning mentality and strong work ethic committed to continuous improvement and high performance.
- Adaptable, tenacious and flexible - able to perform under pressure.
- Experience in leading and developing high performing teams with the ability to inspire, motivate, and energize teams to achieve high performance.
- Ability to create context and clarity for team members and handle difficult conversations.
- Ability to create a results-oriented environment where success is celebrated and high-performance standards are constantly upheld.
- Excellent verbal and written communication skills.
Benefits
We believe great people do their best work when they feel supported, rewarded, and empowered to grow. That’s why we offer a benefits package designed to support your career, wellbeing, finances, and life outside of work.
- Time to Recharge
- 25 days’ annual leave, plus bank holidays
- An extra day off for your birthday
- Holiday loyalty scheme rewarding long-term service
- Work abroad scheme for added flexibility
- Financial Wellbeing
- Competitive pension scheme via salary exchange
- Annual discretionary bonus scheme (eligible after probation)
- Financial education, planning & coaching platform
- Interest-free Season Ticket Loan for London travel
- Salary exchange nursery fee scheme
- Health & Wellbeing
- Life Insurance
- Healthcare platform including:
- Cashback on dental, optical & physio
- Virtual GP access
- Mental health and stress support helplines
- Additional wellbeing resources
- Family & Lifestyle Support
- Enhanced parental leave
- Cycle to work scheme
- Flexible benefits that support everyday life
- Growth & Career Development
- Career development and progression tools
- Opportunities to grow within a fast-scaling international business
- A Great Team Culture
- From sporting events and pub nights to seasonal celebrations and socials, we make time to connect and celebrate together.
Diversity & Inclusion
We believe that diversity and inclusion are essential to our success. We are committed to fostering a culture where everyone feels valued and respected, regardless of their background, identity or experiences. By embracing diverse perspectives and promoting equity, we aim to create an environment where all employees can perform and reach their full potential.
What’s next?
We will review your application and come back to you as soon as possible. You must be eligible to work in the UK to be considered for this position. Full background checks will be carried out.
Operations Director in London employer: IFX Payments
As an Operations Director at our dynamic fintech company, you will thrive in a supportive and empowering environment that prioritises your career growth and wellbeing. With competitive benefits including generous annual leave, a strong focus on diversity and inclusion, and opportunities for international expansion, we foster a culture of collaboration and high performance, ensuring you feel valued and motivated to excel in your role across the UK and Dubai.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Director in London
✨Tip Number 1
Network like a pro! Reach out to connections in the fintech industry, especially those who work in operations. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by researching the company’s operational strategies and recent news. Show us you’re not just another candidate; demonstrate your understanding of their challenges and how you can help tackle them.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with the role of Operations Director. Highlight your achievements in building scalable teams and driving operational excellence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about joining our team.
We think you need these skills to ace Operations Director in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in operational leadership, especially in the fintech sector. We want to see how your skills align with our needs for the Operations Director role.
Showcase Your Achievements:Don’t just list your responsibilities; share specific examples of how you’ve driven operational excellence and process improvements in your previous roles. We love seeing quantifiable results that demonstrate your impact!
Be Clear and Concise:When writing your application, keep it straightforward and to the point. Use clear language to convey your experience and skills, as we appreciate well-structured applications that are easy to read.
Apply Through Our Website:We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at IFX Payments
✨Know Your Operations Inside Out
Before the interview, dive deep into the company's operations, especially in the fintech space. Understand their KYC processes, client services, and how they manage operational resilience. This knowledge will help you speak confidently about how you can enhance their operational performance.
✨Showcase Your Leadership Style
As an Operations Director, your leadership style is crucial. Prepare examples of how you've built and led high-performing teams in the past. Highlight your ability to inspire and motivate others, especially in a fast-paced environment. This will demonstrate that you're not just a manager but a true leader.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and decision-making under pressure. Think of specific instances where you've successfully navigated challenges in operational management, particularly in multi-jurisdictional settings. This will show your adaptability and strategic thinking.
✨Align with Their Values
Familiarise yourself with the company's culture and values, especially around diversity and inclusion. Be prepared to discuss how you can contribute to fostering a positive team culture and support their commitment to continuous improvement. This alignment can set you apart as a candidate who truly fits the organisation.
