Head of Desk - Corporate in London

We are seeking a dynamic and results-driven Head of Desk (Sales) to lead and manage a team of Business Development Executives focused on selling payments, FX and cross-border services to corporates and financial institutions. The ideal candidate will have a proven track record in sales management, a deep understanding of the FX and payments market, and the ability to drive team performance to achieve ambitious sales objectives.

Department: Revenue

Location: London

Key Responsibilities

• Management: Set targets and KPIs that are effectively measurable and ensure the necessary support framework (tools, training, process documentation, structure, etc.).
• Management: Create clarity by regularly communicating expectations (responsibilities, KPIs, priorities) and provide performance feedback through regular conversations (1:1, monthly reviews, etc.).
• Management: Drive results by distributing workload, hiring team members, and resolving/escalating issues.
• Management: Generate energy and engagement, reward high performance and promote a safe work environment for people to thrive.
• Management: Actively support and encourage team members' personal development and career growth.
• Sales Strategy and Planning: Develop and implement sales strategies tailored to the SME market in the UK.
• Market Analysis: Regularly analyse market trends, competitor activities, and customer needs to adjust strategies.
• Sales Forecasting: Accurately forecast sales revenue and manage the sales pipeline to ensure targets are met.
• Customer Relationship Management / Sales Execution: Oversee efforts to acquire new SME clients by identifying opportunities and developing tailored propositions.
• Solution Selling: Guide the team in adopting a consultative sales approach, helping SMEs understand the benefits of FX and payments solutions.
• Sales Operations: Ensure the team uses CRM systems effectively to manage leads, opportunities, and client interactions.
• Reporting: Regularly report sales performance to senior management with insights and recommendations for improvement.
• Collaboration and Communication: Work with marketing, product development, and customer support to align sales with company objectives.
• Communication: Keep the team informed of company updates, product developments, and market changes.
• Compliance and Risk Management: Ensure all sales activities comply with relevant regulations and company policies, particularly in financial services.
• Product Knowledge Expertise: Maintain a deep understanding of FX and payments products, features, benefits, and differentiators.
• Training: Ensure the sales team is well-versed and able to address customer inquiries effectively.
• Business Development: Identify and pursue strategic partnerships to expand reach within the SME sector.
• New Markets: Explore opportunities for market expansion within the UK, leveraging FX and payment solutions to tap into new customer segments.
• Budget Management: Manage the sales budget, allocating resources to promising opportunities and ensuring ROI.
• Cost Control: Monitor and control sales-related expenses to maintain profitability while growing.
• Innovation and Continuous Improvement: Gather feedback from the sales team and clients to identify areas for improvement in products, services, and processes.
• Innovation: Encourage the team to implement innovative selling approaches to stay competitive.
• Skills, Knowledge and Expertise: Experience in leading and developing high-performance teams in FX or financial services, with the ability to inspire and energise performance.
• Ability: Create context and clarity for team members and handle difficult conversations.
• Ability: Create a results-oriented environment with recognition for success.
• Strong understanding: Of the FX market, including products, services, and regulatory environment in the UK and Canada.
• Excellent communication: Negotiation, and interpersonal skills.
• Strong analytical skills: With the ability to interpret sales data and market trends.
• Team player: With a winning mentality and commitment to continuous improvement and high performance.
• Adaptable: Tenacious and flexible under pressure.
• Proficient: In CRM systems and sales tools.
• Education: Bachelor's degree in Business, Finance, or related field; relevant postgraduate qualification is a plus.
• Excellent verbal and written communication skills.

Benefits

• 25 days' annual leave plus bank holidays and an extra day off for your birthday.
• Holiday loyalty scheme; Life Insurance; Work abroad scheme.
• Pension via salary exchange; access to financial education, planning and coaching platform.
• Healthcare membership with cash back on dental/optical/physio, stress helplines, virtual GP, and more.
• Salary exchange for nursery fees; enhanced parental leave; cycle to work.
• IFX Season Ticket Loan (interest-free) for travel; annual discretionary bonus (eligible after probation).
• Career development tools; company events and socials.

Diversity & Inclusion

We believe that diversity and inclusion are essential to our success. We are committed to fostering a culture where everyone feels valued and respected, regardless of background, identity or experiences. By embracing diverse perspectives and promoting equity, we aim to create an environment where all employees can perform and reach their full potential.

What's next?

We will review your application and respond as soon as possible. You must be eligible to work in the UK to be considered for this position. Full background checks will be carried out.