At a Glance
- Tasks: Drive resolution of high-risk customer accounts and manage risks proactively.
- Company: Dynamic company embracing flexibility and innovation in a collaborative environment.
- Benefits: Hybrid work options, inclusive culture, and opportunities for personal growth.
- Other info: Join a community that values diverse perspectives and fosters meaningful connections.
- Why this job: Make a real impact by protecting revenue and enhancing customer relationships.
- Qualifications: Experience in software industry and strong stakeholder management skills.
The predicted salary is between 54000 - 66000 £ per year.
We are looking for a hungry, focused and resilient Senior Account Risk Manager with great collaboration and organisational skills.
The Senior Account Risk Manager is responsible for driving the resolution of strategic at-risk customer accounts across the global portfolio, ensuring risks are proactively managed and resolved against committed timelines.
Acting as a global orchestrator and accountability driver, this role leads cross-functional engagement to protect revenue, cash flow, customer retention, and profitability while delivering executive-level visibility and governance.
Responsibilities
- Own and drive resolution of high-risk customer accounts, ensuring agreed actions are executed and target dates are achieved.
- Facilitate a regular global risk review cadence across all regions and business divisions.
- Serve as the central point of coordination and escalation for accounts with significant financial, commercial, delivery, or customer-retention risks.
- Maintain accurate risk account records including exposure, root causes, mitigation plans, owners, and next steps.
- Monitor and report on risks impacting ARR, renewals, collections, churn, revenue realisation, and bad debt exposure.
- Develop executive dashboards and management reporting providing visibility into risk trends, exposure, accountability, and resolution progress.
- Drive accountability across stakeholders and challenge delays to ensure timely closure of critical issues.
- Partner with Sales, Customer Success, Finance, Legal, Delivery, Product and Leadership teams to accelerate resolutions.
- Lead automation initiatives to streamline data collection, reporting, workflow management, and risk tracking processes.
- You will demonstrate
- Significant experience in software industry; in areas such as finance, risk management, collections, customer success operations, or strategic account governance.
- Strong understanding of software business models including ARR, renewals, retention, implementation risks, and revenue realisation.
- Proven ability to drive complex account resolutions and influence senior stakeholders without direct authority.
- Excellent executive communication, presentation, and stakeholder management skills.
- Strong analytical capabilities with the ability to assess financial, operational, and commercial risks.
- Highly tech-savvy with experience in process automation, workflow optimisation, and systems integration.
- Strong project management, organisation, and follow-through skills.
- Persistent, resilient, results-driven mindset with the ability to act as the organisation's "bulldog" in driving accountability and closure.
- Experience operating in a global matrix environment across multiple business units.
We embrace flexibility and hybrid work opportunities to support diverse needs and lifestyles, while also valieing inclusive workplace experiences.
By fostering a sense of community, we drive innovation, strengthen connections, and nurture belonging.
Our commitment ensures you can work in a way that suits you best, while also engaging with colleagues to share ideas and build meaningful relationships.
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Senior Account Risk Manager employer: Ifs1
As a Senior Account Risk Manager, you will thrive in a dynamic and inclusive work culture that values collaboration and innovation. Our commitment to flexibility and hybrid work arrangements allows you to balance your professional and personal life while engaging with a diverse team dedicated to driving accountability and success. With ample opportunities for professional growth and development, you will play a crucial role in protecting revenue and enhancing customer relationships in a global environment.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Account Risk Manager
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
✨Get Certified
Consider pursuing relevant certifications like the CFA or ACCA while you’re job hunting. They not only beef up your CV but also connect you with professional bodies which can lead to networking opportunities and even job openings in banking and financial services.
✨Connect on Professional Platforms
Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
✨Apply Directly and Be Proactive
Don’t shy away from reaching out directly to firms like Ifs1. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace Senior Account Risk Manager
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to Ifs1.
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on Ifs1's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at Ifs1
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with Ifs1.
✨Prepare for Case Studies
Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at Ifs1 will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former Ifs1 employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
