We embrace flexibility and hybrid work opportunities to support diverse needs and lifestyles, while also valuing inclusive workplace experiences. By fostering a sense of community, we drive innovation, strengthen connections, and nurture belonging. Our commitment ensures you can work in a way that suits you best, while also engaging with colleagues to share ideas and build meaningful relationships.
Experience and Capabilities
Essential
- Approximately two or more years of experience in B2B SaaS customer success, onboarding, implementation, consulting, project coordination, product operations or a related customer-facing role.
- Strong organisation and follow-through, with the ability to manage actions, deadlines, documentation and multiple stakeholders.
- Clear written and verbal communication and confidence facilitating working sessions with customers.
- Comfort using data and customer evidence to monitor progress, identify issues and prepare concise updates.
- Customer-focused problem solving with the judgement to resolve routine issues and elevate material risks appropriately.
- Good Excel capability and confidence learning SaaS platforms, collaboration tools and operational workflows.
- Ability to work across teams and maintain accuracy in a fast-moving environment.
Desirable
- Experience in logistics, transport, supply chain, freight audit, finance operations or another complex enterprise process.
- Experience delivering software training, adoption activities or change communications.
- Exposure to product analytics, BI tools, SQL or structured data validation.
- Experience working with AI-enabled software or explaining analytical outputs to users.
- Relevant degree or professional certification in business, project management, supply chain, data or a related discipline.
We embrace flexibility and hybrid work opportunities to support diverse needs and lifestyles, while also valuing inclusive workplace experiences. By fostering a sense of community, we drive innovation, strengthen connections, and nurture belonging. Our commitment ensures you can work in a way that suits you best, while also engaging with colleagues to share ideas and build meaningful relationships.
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Customer Adoption Manager employer: Ifs1
At Ifs1 in London, we pride ourselves on being an exceptional employer that fosters a collaborative and innovative work culture. As an AI Program Manager, you will have access to extensive professional development opportunities, allowing you to grow your skills while working on cutting-edge AI solutions that drive real impact for our enterprise customers. Our commitment to employee well-being and success, combined with the vibrant atmosphere of London, makes Ifs1 a truly rewarding place to advance your career.
