At a Glance
- Tasks: Lead CRM projects and enhance business operations with innovative solutions.
- Company: Join a billion-dollar tech company committed to diversity and sustainability.
- Benefits: Flexible work environment, global team, and opportunities for impactful change.
- Other info: Be part of a winning team that values creativity and collaboration.
- Why this job: Make a real difference in a diverse, international setting with cutting-edge AI technology.
- Qualifications: 2+ years in Business Operations and experience with CRM solutions required.
The predicted salary is between 45000 - 55000 € per year.
Company Description
IFS is a billion-dollar revenue company with 7000+ employees on all continents. Our leading AI technology is the backbone of our award-winning enterprise software solutions, enabling our customers to be their best when it really matters–at the Moment of Service™. Our commitment to internal AI adoption has allowed us to stay at the forefront of technological advancements, ensuring our colleagues can unlock their creativity and productivity, and our solutions are always cutting-edge.
At IFS, we’re flexible, we’re innovative, and we’re focused not only on how we can engage with our customers but on how we can make a real change and have a worldwide impact. We help solve some of society’s greatest challenges, fostering a better future through our agility, collaboration, and trust. We celebrate diversity and understand our responsibility to reflect the diverse world we work in. We are committed to promoting an inclusive workforce that fully represents the many different cultures, backgrounds, and viewpoints of our customers, our partners, and our communities.
As a truly international company serving people from around the globe, we realize that our success is tantamount to the respect we have for those different points of view. By joining our team, you will have the opportunity to be part of a global, diverse environment; you will be joining a winning team with a commitment to sustainability; and a company where we get things done so that you can make a positive impact on the world.
We’re looking for innovative and original thinkers to work in an environment where you can #MakeYourMoment so that we can help others make theirs. With the power of our AI-driven solutions, we empower our team to change the status quo and make a real difference. If you want to change the status quo, we’ll help you make your moment. Join Team Purple. Join IFS.
Job Description
Responsibilities include, but are not limited to:
- Cross functional coordination of CRM projects
- Provide active technical leadership of CRM to maximise its value to IFS Sales
- Act as the “bridge” between technical teams, vendor technical representatives and the business. Ensure the CRM roadmap, and future changes to be implemented are understood by Sales and Marketing leadership
- Make strategic recommendations for enhancements to maximise value from CRM
- Act as business lead for CRM changes from requirements through to implementation. Secure leadership buy-in, define requirements, liaise with IT and third parties about development, and co-ordinate testing and deployment effort.
- Lead initiatives in post-acquisition mergers to bring acquired companies onto the IFS standard Sales process and tools.
- CRM analysis and issue resolution
- Conduct in-depth analysis of CRM issues and potential resolutions (processes, fields, system behaviour, dependencies etc.)
- Ensure issues in CRM and other solutions are understood, with suggested courses of action to resolve them are agreed on and implemented
- Make insightful recommendations to further enhance value realisation by the Sales and Marketing business from its business tools
- Process Definitions and Enhancement
- Develop processes and concepts for enhanced operational procedures and tools, including where they interact with other processes (contract management tool, screening tool, Dun and Bradstreet data acquisition etc.)
- Perform assessment of existing tools and methodologies to simplify and standardize them
- Drive cross functional initiatives in cooperation with Global and Regional functions
- Perform data analysis as required to maximise business benefits of key processes
- Business Partnering
- Act as trusted business advisor to organizational management by translating data into insight and decision support
- Oversee business processes and enable organizational adherence to company policies and procedures
- Evaluate CRM business requirements, consolidate and communicate actions as necessary to senior stakeholders
- Manage end user documentation and other enablement collateral (eg. CRM Process Guide)
- Manage Global Operations internal social media/ intranet communication platforms
Qualifications
Essential:
- 2+ years’ experience in Business Operations or related business support role, ideally with experience in an international organization with matrixed structure.
- University degree or comparable professional experience
- Professional fluency in English
- Experience using one or more mainstream tier-one CRM solutions, ideally to administrator level
Desirable:
- Educational background with focus in the Information Sciences field, and / or experience in technical IT-facing business analyst-type role, ideally working with ERP or CRM applications
- Proficiency in additional languages are a plus
Additional Information
Overall required competence:
- Exceptional problem-solving skills underpinned by strong systems-based technical and analytical skills.
- Ability to manage complex topics across the complete business landscape and operating functions.
- Good presentation skills.
- Ability and confidence to interact with both internal and external customers.
- Must be responsible with and able to handle confidential information.
- Ability to inspire positive change.
- Proficiency in information technology trends and developments.
Business Analyst – Global Business Operations employer: IFS
IFS is an exceptional employer that champions innovation and inclusivity, providing a dynamic work environment where employees can thrive and make a meaningful impact. With a commitment to sustainability and a diverse global workforce, IFS offers ample opportunities for professional growth and development, empowering team members to challenge the status quo and contribute to cutting-edge AI-driven solutions. Join us in a culture that celebrates creativity and collaboration, ensuring that every moment at IFS is a chance to excel and drive positive change.
StudySmarter Expert Advice🤫
We think this is how you could land Business Analyst – Global Business Operations
✨Tip Number 1
Network like a pro! Reach out to current employees at IFS on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the job. Personal connections can make a huge difference!
✨Tip Number 2
Prepare for the interview by researching IFS's latest projects and initiatives. Show that you’re not just interested in the role, but also in how you can contribute to their mission of making a positive impact globally.
✨Tip Number 3
Practice your problem-solving skills! Since the role involves CRM analysis and issue resolution, be ready to discuss how you've tackled complex problems in the past. Use the STAR method to structure your answers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining Team Purple!
We think you need these skills to ace Business Analyst – Global Business Operations
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Business Analyst role. Highlight relevant experience, especially in CRM and business operations, and don’t forget to showcase your problem-solving skills. We want to see how you can make a real impact!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about the role and how your background aligns with our mission at IFS. Be genuine and let your personality come through – we love originality!
Showcase Your Technical Skills:Since this role involves CRM solutions, make sure to highlight any technical skills or experiences you have with CRM systems. If you've led projects or made strategic recommendations, we want to hear about it!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining Team Purple!
How to prepare for a job interview at IFS
✨Know Your CRM Inside Out
Make sure you’re familiar with the CRM systems mentioned in the job description. Brush up on your knowledge of how they work, their features, and any common issues that arise. This will help you demonstrate your technical leadership skills during the interview.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled complex problems in previous roles. Be ready to discuss specific situations where you identified issues, proposed solutions, and successfully implemented changes. This will highlight your analytical abilities and your fit for the role.
✨Understand the Company Culture
Research IFS’s commitment to diversity, innovation, and sustainability. Think about how your values align with theirs and be prepared to discuss how you can contribute to their mission. This shows that you’re not just looking for a job, but a place where you can make a real impact.
✨Prepare Questions for Them
Have a list of insightful questions ready to ask your interviewers. Inquire about their current CRM challenges, how they measure success in this role, or what the team culture is like. This demonstrates your genuine interest in the position and helps you assess if it’s the right fit for you.
