At a Glance
- Tasks: Transform IT support by automating processes and managing essential tools for engineers.
- Company: Join Nexus Black, an innovative AI-first business within IFS.
- Benefits: Competitive salary, flexible work environment, and opportunities for professional growth.
- Other info: Dynamic team culture focused on innovation and collaboration.
- Why this job: Be at the forefront of AI solutions and make a real impact in tech support.
- Qualifications: Experience with automation, Microsoft 365, and strong problem-solving skills.
The predicted salary is between 63000 - 77000 £ per year.
Nexus Black is an AI-first business within IFS, built to move quickly, challenge traditional ways of working, and turn the potential of AI into real-world outcomes for enterprise customers. We build AI to solve hard problems for the industries that keep the world turning: up on power lines, down on factory floors, and out in the field. Our products — Resolve (field service and predictive maintenance), Flow (production planning), Comply (regulatory compliance) and Reason (analytical reasoning) — are used by technicians and engineers who cannot afford a tool that doesn’t work first time. We pair 40 years of IFS industrial depth with the technical pace of a start-up, and we get results in weeks, not months.
We’re building a team of highly capable, high-ownership people who are comfortable operating across traditional boundaries. We care less about rigid job descriptions and more about people who can understand a problem, get hands-on, and own the outcome.
The Role
As an IT Support Engineer at Nexus Black, you ensure every engineer’s essential tools laptops, communication, development, and AI accounts are fully provisioned, secured, and ready to go before they start. You will own the identity infrastructure, manage the Microsoft 365 and SaaS estate, and handle endpoint support across a rapidly growing organization. The environment is built on Entra ID, supported by industry-leading SaaS tools and ongoing cross-tenant migrations.
This is not a traditional helpdesk role. You are the driving force behind automation, continuously building processes that reduce repetitive tasks. You’ll identify the right licence tiers, anticipate integration needs, and script migrations, never settling for manual steps where automation is possible.
What We’re Looking For
- AI-First Problem Solver: You instinctively reach for AI solutions—Claude Code, Graph API scripts, or automation—whenever you spot repetitive work.
- Automation-Minded Operator: You maximize efficiency, valuing hours saved by automation over tickets closed.
Responsibilities
- Identity & Access: Design and manage Microsoft Entra ID at tenant scale, including SSO (SAML/OIDC), MFA, Conditional Access, SCIM provisioning, and full lifecycle automation. Oversee cross-tenant identity mapping and B2B collaboration for acquired teams and partner organizations. Manage secrets and credential rotation in 1Password Business and Azure Key Vault. Routinely conduct access reviews and maintain audit logs.
- Microsoft 365 & Collaboration: Administer the M365 environment: Exchange Online, SharePoint, OneDrive, Teams. Lead cross-tenant migrations via Microsoft Migration Orchestrator and tools (ShareGate, AvePoint, BitTitan, Quest). Maintain Slack and Notion at the Business/Enterprise tier.
- SaaS Administration: Hold admin ownership of the SaaS estate: GitHub Enterprise, Figma Organization, HubSpot, Cursor, Claude Team/Enterprise, Coralogix, LangSmith, FullStory, Vanta, Vercel, Railway, Supabase, Clerk. Evaluate and understand licence tiers, ensuring SSO, SCIM, and logging capabilities are ready before procurement.
- Endpoints & Devices: Manage endpoint policy and MDM with Intune, Jamf, or Kandji (Mac). Oversee device procurement, imaging, and BYOD policy.
- Automation & Scripting: Develop PowerShell, Python, or TypeScript scripts to automate manual operations. Integrate with Microsoft Graph API and various vendor APIs (Slack, Notion, GitHub, Figma). Use Claude Code or equivalent tools to build migration scripts and internal automations as part of your standard workflow.
- Apple Developer Account: Manage Apple Developer and App Store Connect (enrolment, D-U-N-S, certificates, provisioning, TestFlight, custom app distribution).
What Else You Bring
- Strong negotiation skills for dealing with vendors and partners.
- Exceptional written communication—you can independently run a migration plan and keep everyone aligned without needing constant oversight.
Nice to Have (But Not Required on Day One)
- Experience with Azure (subscriptions, RBAC, billing) and AWS Organizations.
- Familiarity with VPN, firewall, and DNS in customer environments.
- Knowledge of ISO 27001 or SOC 2 controls and audit processes.
- Incident response basics.
If you’re ready to harness automation and AI to transform IT support, we’d love to meet you.
AI Tech Support Engineer (UK) in London employer: IFS Nexus Black
Nexus Black is an exceptional employer that fosters a dynamic and innovative work culture, where employees are empowered to take ownership and drive automation in their roles. Located in the UK, we offer a collaborative environment that values creativity and problem-solving, alongside opportunities for professional growth in the rapidly evolving field of AI technology. With a focus on meaningful outcomes and a commitment to employee development, Nexus Black stands out as a rewarding place to build a career.
StudySmarter Expert Advice🤫
We think this is how you could land AI Tech Support Engineer (UK) in London
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what IFS Nexus Black values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges IFS Nexus Black might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at IFS Nexus Black!
✨Direct Apply to IFS Nexus Black
Let's not forget to apply directly through the IFS Nexus Black website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace AI Tech Support Engineer (UK) in London
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at IFS Nexus Black.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at IFS Nexus Black. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at IFS Nexus Black
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
