Job Description
We’re looking for a highly organised and adaptable Client Account Administrator to support our client accounts team. This role suits someone who can learn quickly, handle confidential information with care, and step in to support site administration when needed.
What you’ll be doing
- Managing client queries and maintaining a shared inbox with timely, professional responses
- Producing and distributing reports (Returns & E-fulfilment)
- Supporting order processing, corrections, and issue resolution
- Liaising daily with clients, site teams, and internal stakeholders
- Handling sensitive and confidential information accurately
- Providing ad hoc site admin support and covering colleagues during absence
Qualifications
- Previous administrative experience is desired.
- Strong IT skills – competent in all Microsoft Office platforms.
- Experience within a logistics/warehousing environment would be preferred.
- Excellent customer service skills both written and verbal.
- Confident communicator to stakeholders at all levels.
- Positive attitude and enthusiastic.
Benefits
- Annual Leave – 20 days holiday plus the normal 8 bank holidays.
- Pension scheme – We want colleagues to enjoy a comfortable retirement so we offer a great contribution of 5% employee and 3% employer.
- Life Assurance – x2 your annual salary.
- Wellness – Via our Employee Assistance Programme we offer immediate access to a confidential telephone counselling and legal information service that operates 24 hours a day, 365 days a year.
- Eye Care Vouchers – We can provide you with substantial savings with free eye tests and discounts on prescription glasses.
- Reward & Recognition – We recognise that employees have gone the extra mile via Employee of the month and year, special recognition and long service awards.
- Everyday discounts – Via our benefit platform you will have access to over 50 retailer discounts for everyday savings.
If you meet the requirements for the role, please apply now.
Client Account Administrator in Stafford employer: IForce
iForce, part of the Culina Group, is an exceptional employer that prioritises employee growth and development within a dynamic work culture. Located in Northamptonshire, we offer competitive salaries and a supportive environment that fosters innovation and teamwork, making it an ideal place for those seeking meaningful and rewarding employment in the e-commerce sector.
