Customer Account Administrator in Marston

Company Description

iForce (Part of the Culina Group) is at the forefront of e-commerce fulfilment, returns processing and carrier management. With its own in-house technology infrastructure, this underpins the iForce offering to customers. At Culina, we have a winning culture; we believe that our culture is one of the reasons our company continues to thrive. A place where you're valued, challenged, and inspired!

Job Description

As a Customer Account Administrator, you will manage customer accounts across multiple online marketplace platforms, ensuring accurate administration, excellent customer service, and compliance with company procedures. You will support clients, customers, and internal teams while meeting service level agreements and contributing to operational efficiency.

9-month fixed-term maternity cover contract

Part-time: 20 hours across the contract period

Working hours: Monday-Friday, 10:00-14:00

Pay rate: £13.33 per hour

Key Duties of a Customer Account Administrator:

• Build and maintain strong relationships with clients, customers, and internal teams.
• Respond to internal and external queries via email in a timely manner.
• Resolve customer, client, and operational issues efficiently.
• Maintain accurate customer records and account data.
• Prepare reports, KPI packs, and financial information.
• Create and verify purchase orders and investigate invoice discrepancies.
• Manage marketplace accounts (e.g. Amazon, eBay, TikTok), including listings, orders, and tracking.
• Upload orders, manage part shipments, and organise courier bookings.
• Handle refunds in line with company policies.
• Monitor stock levels and maintain product listings for B2C sales.
• Resolve carrier queries and chase Proof of Deliveries (PODs).
• Ensure reports are completed and shared with stakeholders.
• Escalate issues where necessary and support operational improvements.

Qualifications:

• Previous admin or customer service experience
• Strong attention to detail and accuracy
• Good communication skills (written and verbal)
• Proficient in Microsoft Office (Excel, Outlook, PowerPoint)
• Able to work in a fast-paced environment and manage workload effectively
• Problem-solving mindset with a proactive approach
• Understanding of online marketplaces (e.g. Amazon, eBay, TikTok)
• Knowledge of refunds, returns, and fraud awareness.

Additional Information:

As part of our drive to make Culina Group a great place to work, we are proud to be an inclusive and diverse organisation where we are committed to employee development and recognising success for hard working performers. Our dedicated learning and development programmes are open to every employee to give you the opportunity to shape your own future within logistics and continue to work in an environment where team culture thrives. Our People are the driving force behind our success, which is why we offer a wide range of benefits which include:

• Annual Leave – Competitive holiday entitlement of 20 Days + 8 Bank Holidays (pro-rata)
• Pension scheme – we want colleagues to enjoy a comfortable retirement so we offer a great contribution of 5% employee and 3% employer
• Wellness – Via our Employee Assistance Programme we offer immediate access to a confidential telephone counselling and legal information service that operates 24 hours a day, 365 days a year
• Eye Care Vouchers – We can provide you with substantial savings with free eye tests and discounts on prescription glasses
• Reward & Recognition – We recognise that employees have gone the extra mile via Employee of the month and year, special recognition and long service awards.
• Everyday discounts - via our benefit platform you will have access to over 50 retailer discounts for everyday savings!

If you meet the requirements for the above role and are looking for your next career opportunity, please apply now and become a part of our #WinningTeam.