As part of our,Chilled & Freshdivision, we have an exciting opportunity to join the team as a Client Support Administrator., As a Client Support Administrator you will be the first point of contact for a number of our well known clients, delivering outstanding customer service. You will be required to resolve queries, looking after the stock/order management for allocated clients, as well as communicating with internal departments to achieve the best solution for any incoming queries.
Key Duties of a Client Support Administrator:
- Control the timely and accurate receipt of sales orders, ensuring they are available to the warehouse within agreed timeframes
- Key manual orders onto SAP, ensuring a 5 point check is completed for each order processed
- Chase any missing / outstanding orders with the client, confirming receipt or non-receipt
- Control duplicate receipt of orders confirming with the client whether orders are to be processed or cancelled
- Control of customer shelf life settings within SAP
- Manage EDI crashes within SAP, processing failures and resolving issues
- Cap and allocate stocks to orders capturing fulfilment to customers where requested
- Inventory management and quality control, avoiding mis-rotation of stocks, holding and releasing stocks from and to various quarantine status' upon request
- Deal with clients face to face, by phone or email, ensuring queries dealt with are managed in a timely and professional manner
- Provide client reports that are accurate and communicated within the agreed timeframes
- Ensure a positive client experience through high quality service and communication thereby attaining client retention
- Provide detailed traceability reports to clients within an agreed timescale
- Obtain special costs for one off delivery points and off delivery destinations
- Communicate with internal teams to achieve query resolution for clients
- Looking after a portfolio of clients on a daily basis
What you’ll need ...
- Excellent verbal and written communication skills
- Exceptional attention to detail
- Ability to work in a pressurised environment
- Ability to work using own initiative
- Negotiating skills - ability to influence and steer
- Effectively prioritising work load in order to meet set deadlines
- Customer Service driven, in order to maintain a high level of customer focus
- Computer literate particularly with MS Word, Outlook and Excel
- Be a good team worker demonstrating loyalty and commitment to the organisation and team members
- Professional, approachable and helpful to ensure smooth running of the general operation
Client Support Administrator in City of London employer: iForce Ltd
As a Team Leader at our warehouse, you will thrive in a dynamic and supportive environment that prioritises employee development and well-being. We offer comprehensive training programs, a strong focus on health and safety, and a culture that encourages teamwork and innovation, making it an excellent place for those seeking meaningful and rewarding employment. Join us to lead a motivated team and contribute to our commitment to excellence in service and operational efficiency.
