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For Companies At a Glance
- Tasks: Join our team to manage client queries and deliver top-notch customer service daily.
- Company: iForce is a leading e-commerce fulfilment company with a vibrant culture and innovative technology.
- Benefits: Enjoy 20 days holiday, wellness support, and discounts at over 50 retailers.
- Other info: Full-time role with opportunities for personal development and career growth.
- Why this job: Be part of a winning culture where your contributions are valued and recognised.
- Qualifications: Previous admin experience and strong IT skills are preferred; enthusiasm is a must!
The predicted salary is between 21500 - 29500 £ per year.
Company Description
iForce (Part of the Culina Group) is at the forefront of e-commerce fulfilment, returns processing, and carrier management. With its own in-house technology infrastructure, this underpins the iForce offering to customers. At iForce, we have a winning culture. We believe that our culture is one of the reasons our company continues to thrive – a place where you're valued, challenged, and inspired!
Job Description
An exciting opportunity has arisen for an enthusiastic and outgoing individual to join our Customer Services Team in Stafford on a full-time permanent basis.
Salary: £25,396.80 per annum.
Working hours: Monday - Friday, 09:00 - 17:00
As a Client Account Administrator, you will work within the administrative team to deliver excellent customer service, providing client delight through efficient and accurate delivery of day-to-day tasks, whilst assisting the Account Executive in delivering innovation and exceptional service levels.
Key Duties of a Client Account Administrator:
- Management of client queries and logging issues accordingly.
- Assist with creating and circulating reports for Returns and E.fulfilment in line with specified timeframes.
- Manage the client inbox and respond to emails professionally and promptly.
- Assist clients’ Merchandisers and key contacts with queries related to Stock, CMO, Customer queries, Replenishment, Hamper builds, Returns, and E.fulfilment.
- Process order corrections, review and issue re-work instructions, manage corporate orders, correct errors, handle escalations, track sample requests, and perform other administrative tasks as outlined in SOPs.
- Support Wholesale dispatches (printing orders, completing paperwork, updating labelling guidance with client support).
- Provide annual leave cover for the Account Executive and administrative colleagues.
- Liaise daily with the client’s key contacts in an articulate and efficient manner.
Qualifications
- Previous administrative experience is desired.
- Strong IT skills – competent in all Microsoft Office platforms.
- Experience within a logistics/warehousing environment is preferred.
- Excellent written and verbal customer service skills.
- Confident communication with stakeholders at all levels.
- Positive attitude and enthusiasm.
Additional Information
We are committed to making iForce a great place to work. We value diversity and are dedicated to employee development and recognizing success. Our learning and development programmes are open to all employees to help shape your future within logistics and foster a thriving team culture.
Our benefits include:
- 20 days holiday plus 8 bank holidays.
- Retirement scheme with a contribution of 5% from employees and 3% from us.
- Life Assurance – twice your annual salary.
- Wellness support via our Employee Assistance Programme, available 24/7.
- Eye Care Vouchers with discounts on glasses and free eye tests.
- Recognition awards such as Employee of the Month and Long Service Awards.
- Access to over 50 retailer discounts through our benefit platform.
If you meet the requirements and are looking for your next career opportunity, please apply now and join our #WinningTeam!
Client Account Administrator employer: iForce Limited
Contact Detail:
iForce Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Account Administrator
✨Tip Number 1
Familiarise yourself with iForce's services and technology. Understanding their e-commerce fulfilment and returns processing will help you speak confidently about how you can contribute to their success during any discussions.
✨Tip Number 2
Showcase your customer service skills in your interactions. Since the role involves managing client queries, demonstrating a friendly and professional approach in any communication can set you apart from other candidates.
✨Tip Number 3
Network with current or former employees of iForce on platforms like LinkedIn. They can provide insights into the company culture and expectations, which can be invaluable when preparing for interviews.
✨Tip Number 4
Prepare specific examples from your past experience that highlight your administrative skills and ability to handle client queries. Being ready to discuss these examples can demonstrate your suitability for the Client Account Administrator role.
We think you need these skills to ace Client Account Administrator
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key duties and qualifications required for the Client Account Administrator position. Tailor your application to highlight relevant experience and skills.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your previous administrative experience, IT skills, and customer service abilities. Use bullet points for clarity and focus on achievements that demonstrate your capability in similar roles.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company culture at iForce. Mention specific examples of how your skills align with the responsibilities of the Client Account Administrator and why you would be a great fit for their team.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at iForce Limited
✨Showcase Your Administrative Skills
Make sure to highlight your previous administrative experience during the interview. Discuss specific tasks you've handled, such as managing client queries or creating reports, to demonstrate your capability in this role.
✨Demonstrate Strong IT Proficiency
Since strong IT skills are essential for this position, be prepared to discuss your experience with Microsoft Office and any other relevant software. You might even want to mention specific projects where you utilised these tools effectively.
✨Exhibit Excellent Communication Skills
As a Client Account Administrator, you'll need to communicate confidently with stakeholders. Practice articulating your thoughts clearly and professionally, and be ready to provide examples of how you've successfully managed client relationships in the past.
✨Emphasise Your Positive Attitude
iForce values enthusiasm and a positive attitude. During the interview, convey your passion for customer service and your eagerness to contribute to the team. Share experiences that reflect your ability to maintain a positive outlook, even in challenging situations.