At a Glance
- Tasks: Manage client queries and deliver exceptional customer service in a dynamic team.
- Company: Join iForce, a leading e-commerce fulfilment company with a winning culture.
- Benefits: Enjoy 28 days annual leave, pension scheme, wellness support, and employee discounts.
- Other info: Great career development opportunities in an inclusive and diverse environment.
- Why this job: Be part of a thriving team where your contributions are valued and recognised.
- Qualifications: Previous admin experience, strong communication skills, and IT literacy required.
The predicted salary is between 26409 - 26409 £ per year.
i Force (Part of the Culina Group) is at the forefront of e-commerce fulfilment, returns processing and carrier management.
With its own in-house technology infrastructure this underpins the i Force offering to customers.
At Culina we have a winning culture, we believe that our culture is one of the reasons our company continues to thrive… A place where you're valued, challenged, and inspired!
Job Description
An exciting opportunity has arisen for an enthusiastic and outgoing individual to join our Client Service team in Corby on a full time fixed term basis for 12-14 months.
Working hours: Monday-Friday, 8am-4pm.
As an Account Administrator you willwork within the administrative team to deliver excellent customer service through efficient and accurate delivery of day to day tasks, whilst assisting the AE in delivering innovation and exceptional service levels.
Key Duties of an Account Administrator
- Management of client queries and log issues with site accordingly.
- Assist with the creating and circulation of reports for both Returns and E. fulfilment in line with timeframes as specified.
- Management of client inbox, and respond to emails in a professional and timely manner.
- Assisting the clients Merchandisers and key contacts with queries on Stock, CMO, Customer queries, Replenishment, Hamper builds, Returns and E. fulfilment.
- Processing corrections on orders, review and issue of re-work instructions, corporate order management, orders in error corrections and escalations, track sample requests and other administrative tasks as outlined in the departmental SOPs.
- Managing back orders and accompanying Intraday calls and emails.
- Supporting with Wholesale despatches (printing orders, completing paperwork and keeping labelling guidance up to date with support from client).
- Provide annual leave cover for the Account Executive and administration colleagues.
- General maintenance on Re SCU and SMa RT in line with trained practices (SOPs).
- Liaising with client key contact on a daily basis in an articulate and efficient manner.
Qualifications
- Previous administrative experience is desired.
- Excellent verbal and written communication skills.
- Exceptional attention to detail.
- Ability to work using own initiative.
- IT literate with knowledge surrounding MS Office.
- Effectively prioritising work load in order to meet set deadlines.
- Customer Service driven, in order to maintain a high level of customer focus.
- Additional Information
As part of our drive to make IForce a great place to work.
We are proud to be an inclusive and diverse organisation where we are committed to employee development and recognising success for hard working performers.
Our dedicated learning and development programmes are open to every employee to give you the opportunity to shape your own future within logistics and continue to work in an environment where team culture thrives.
Our People are the driving force behind our success, which is why we offer a wide range of benefits which include:
Annual Leave – 28 days inclusive of the bank holidays.
Pension scheme – Wewant colleagues to enjoy a comfortable retirements so we offer agreat contribution of 5% employee and 3% employer.
Life Assurance - x2 your annual salary.
Wellness – Via our Employee Assistance Programmewe offer immediate access to a confidential telephone counselling and legal information service that operates 24 hours a days, 365 days a year.
Eye Care Vouchers – We can provide you with substantial savings with free eye tests and discounts on prescription glasses.
Reward & Recognition – We recognise that employees have gone the extra mile via Employee of the month and year, special recognition and long service awards.
Everyday discounts - Via our benefit platform you will have access to over 50 retailer discounts for everyday savings!
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Account Administrator in Corby employer: IForce
iForce, part of the Culina Group, is an exceptional employer located in Corby, offering a vibrant work culture where employees are valued and inspired. With a strong commitment to employee development, we provide extensive learning opportunities and a range of benefits including generous annual leave, a robust pension scheme, and wellness support through our Employee Assistance Programme. Join us to be part of a team that thrives on innovation and exceptional service delivery in the dynamic field of e-commerce fulfilment.
StudySmarter Expert Advice🤫
We think this is how you could land Account Administrator in Corby
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at IForce. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like IForce before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Account Administrator in Corby
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to IForce:Your cover letter is your chance to shine! Tell us why you want to work at IForce specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at IForce!
How to prepare for a job interview at IForce
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
