At a Glance
- Tasks: Lead IT operations, manage teams, and enhance infrastructure across multiple sites.
- Company: Established family-run business with 66 years of manufacturing excellence.
- Benefits: Job security, employee benefits, length of service awards, and free parking.
- Other info: Immediate starts available with excellent career growth opportunities.
- Why this job: Join a dynamic team and make a real impact in a busy manufacturing environment.
- Qualifications: Strong IT management skills and experience in networking and systems development.
The predicted salary is between 36000 - 60000 € per year.
Office based with local travel between sites as required. Some out of hours work to co-ordinate infrastructure upgrades. 33 days holiday per year.
About the Company
We have been manufacturing in North Wales for nearly 66 years and although all trailers have either 4 or 6 wheels, they are all different and they are all purchased by distinctly different buyer groups. The company’s philosophy is to design and manufacture trailers of the highest quality that combine the latest technology with strength, durability, ease of maintenance and value for money.
About the Role
We are looking to recruit an energetic, focused and dedicated IT Operations Manager to manage, maintain and enhance the full IT operation across our multiple sites. This is a full time, in person role, that is set within a very busy manufacturing and logistic environment.
Responsibilities
- Team Management & IT Operations: Lead and manage the IT team to deliver reliable, stable, and enabling IT services. Ensure system uptime through proactive maintenance and support operational continuity and efficiency across the organisation.
- IT Service Delivery: Ensure IT services are managed to provide comprehensive end user support, so users receive prompt and accurate ticket resolutions.
- IT Infrastructure Development: Collaborate closely with the Senior Management Team, Operational Leads, and Key Stakeholders to develop and continuously improve the IT infrastructure. Enhance the organisation’s operational capabilities through strategic and technical input.
- Cyber Security: Emphasise cyber security and user safety throughout every part of IT operations, consistently applying best practices to safeguard business information and infrastructure. Stay current with emerging risks by monitoring evolving cyber threats, while proactively taking ownership of identifying and strengthening cyber controls within the business.
- Operational Alignment & Continuous Improvement: Maintain a deep understanding of operational processes and requirements within the business. Regularly evaluate the effectiveness and suitability of IT systems, swiftly identifying risks, weaknesses, and opportunities for improvement. Drive well-managed, efficient change programmes to deliver IT enhancements and infrastructure upgrades.
- Data & Reporting Enhancement: Partner with operational leaders to develop and optimise reporting, supporting data-driven decision-making and performance improvement.
- Systems Development: Collaborate with internal and external teams to drive digital transformation.
- Supplier Relationship Management: Oversee key supplier partnerships to ensure cost-effective, well-managed solutions.
- Project Delivery & Strategic Implementation: Lead the delivery of business critical and strategic IT projects. Effectively manage projects end-to-end, including stakeholder engagement, procurement, implementation, and change management–ensuring minimal disruption to business operations.
Qualifications
A key specification and requirement with this role is trust, integrity and communication. Attention to detail, project management and translation of user/operational requirements into robust IT systems improvements. Strong understanding of a range of business operational activities and processes. Ability to manage and communicate effectively to senior management and key stakeholders. Ability to simultaneously manage multiple complex projects whilst prioritising where required. Advanced skills across full Microsoft Office Suite. Ability to cover business analyst skills such as process mapping/modelling, interviewing techniques and workshop management. Documentation and report writing ability. Ability to ensure deadlines, ROI, budgeting and project scope is adhered to throughout each process/stage. Excellent attention to detail.
Required Skills
- Infrastructure & Networking: Deep understanding of networking technologies including wired and wireless networks, switches, VLANs, DNS, DHCP, TCP/IP, VPNs. Experienced with FortiGate firewalls and other leading networking brands.
- XDR & EDR Solutions: SEIM & Log collection systems. Able to Support Operational Technology (bespoke manufacturing technology) in a busy manufacturing environment. Proficient in managing and troubleshooting complex network environments.
- Systems & Platforms: Strong expertise in Microsoft technologies including: Entra, Intune, SharePoint & Azure. On premises Active Directory administration. Windows 11 & Windows Server Operating systems. Endpoint Management (Windows, Mac, Android). Experienced in VMWare ESXi virtualisation platforms. Experience supporting ERP and manufacturing-related systems. Skilled in supporting remote desktop services and Arc-enabled servers.
- Vulnerability Management Platforms: Experience of Cyber Essentials+ Accreditation & NCSC Cyber Assessment Framework.
- Business Systems & Development: Implementing ITIL aligned change Governance across Infrastructure, Security & development Teams. Proficient in ERP and Warehouse Management Systems integration and support. Familiar with Microsoft SQL Server, Exchange, and Intune. Basic experience with VB and SQL scripting (considered an advantage). Oversee business systems operations and schedule upgrades in advance of end-of-life dates.
Preferred Skills
Certifications / Qualifications (desirable): CompTIA Security+ or Network+, ITIL v4 (Service Management), Cisco CCNA, Microsoft Azure (AZ-900, AZ-104).
Pay range and compensation package
Job security, Work in a family-run expanding business, Employee benefits platform, Length of service awards, Free car parking, Immediate starts available, Company pension scheme.
Equal Opportunity Statement
If you would like to discuss this opportunity in more detail, please contact the Recruitment Team.
IT Operations Manager in Wales employer: Ifor Williams Trailers Ltd
Join a family-run business with nearly 66 years of manufacturing excellence in North Wales, where your role as an IT Operations Manager will be pivotal in enhancing our IT infrastructure across multiple sites. We offer a supportive work culture that prioritises employee growth, with 33 days of holiday per year and a comprehensive benefits package, ensuring you have the resources to thrive both personally and professionally.
StudySmarter Expert Advice🤫
We think this is how you could land IT Operations Manager in Wales
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend local meetups, and don’t be shy about asking for introductions. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their products and services, especially how they relate to IT operations. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or use online platforms to refine your responses. Focus on articulating your experience with IT infrastructure and project management, as these are key for the role.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email reiterating your interest in the position can set you apart from other candidates. Plus, it shows your enthusiasm and professionalism.
We think you need these skills to ace IT Operations Manager in Wales
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the IT Operations Manager role. Highlight your experience in managing IT teams, infrastructure development, and cyber security. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how you can contribute to our team. Be sure to mention any relevant projects or achievements that showcase your expertise.
Showcase Your Technical Skills:Don’t forget to highlight your technical skills, especially those related to networking technologies and Microsoft platforms. We’re looking for someone who can hit the ground running, so make it clear how your background fits the bill!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and keep track of all the amazing candidates like you!
How to prepare for a job interview at Ifor Williams Trailers Ltd
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of networking technologies and Microsoft systems. Be ready to discuss your experience with FortiGate firewalls, Azure, and any other relevant tools. This will show that you're not just familiar with the tech but can also manage and troubleshoot complex environments.
✨Showcase Your Leadership Skills
As an IT Operations Manager, you'll be leading a team. Prepare examples of how you've successfully managed teams in the past, focusing on your communication skills and ability to drive projects. Highlight any experiences where you improved team performance or resolved conflicts.
✨Emphasise Cyber Security Knowledge
Cyber security is a big part of this role, so be ready to discuss best practices and any relevant certifications you hold. Talk about how you've previously identified risks and implemented controls to safeguard information. This will demonstrate your proactive approach to security.
✨Prepare for Scenario-Based Questions
Expect questions that ask how you'd handle specific situations, like managing multiple projects or improving IT infrastructure. Think through your past experiences and be ready to share how you approached challenges, what solutions you implemented, and the outcomes. This will help interviewers see your problem-solving skills in action.
