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For Companies At a Glance
- Tasks: Be the friendly face of IFM, providing top-notch front-of-house services and support.
- Company: Join a global asset manager dedicated to sustainable investment and positive impact.
- Benefits: Enjoy a competitive salary, generous leave, and flexible working arrangements.
- Why this job: Make a meaningful difference while growing your skills in a supportive environment.
- Qualifications: Experience in hospitality and reception, with strong communication skills.
- Other info: Be part of an inclusive culture that values diversity and personal growth.
The predicted salary is between 24000 - 36000 £ per year.
About Us
IFM Investors is a global asset manager, founded and owned by pension funds, with capabilities in infrastructure equity and debt, private equity, private credit, real estate and listed equities. Our purpose is to invest, protect and grow the long‑term retirement savings of working people. We believe healthy returns depend on healthy economic, environmental and social systems - and these are evolving on a scale never experienced before. To find opportunity, build value and meet the needs of future generations, you need scale, skill and expertise. That’s what IFM Investors has built up over 30 years. With assets under management of approximately $233.8 AUD billion (as at 30 June 2025), we prioritise the interests of over 762 institutional investors worldwide. IFM operates from 13 offices across Australia, Europe, North America and Asia.
Business Overview
Finance and Accounting provide business partnership and specialist accounting and financial analysis support to our investors and our internal teams through: Finance Strategy, Business Planning and Budgeting, Workforce Planning, Fund Accounting, Corporate Financial and Management Reporting, Corporate Tax and Regulatory Reporting, Accounts Receivable and Payable, and Procurement. Corporate Services provides administration support to the business and manage our office facilities – along with reception, office services and client services. Our Legal & Tax teams work with the business and our investors to provide support on our global products and services, and the markets in which we operate.
The Opportunity
At IFM, you’re not just part of an investment company – but an invested one. We see the work we do as the chance to take sustainable, responsible steps forward for millions of people around the world. So, we have made sure to create a workplace that’s inclusive, accountable and collaborative. Where you’re given the opportunities to make a meaningful contribution and grow your skills. All while feeling valued and supported for who you are and what you bring to the team. Along with the chance to make a meaningful, positive difference from day one, we offer a competitive salary and generous leave entitlements. We also believe all roles are genuinely flexible at IFM – so we are happy to talk through what this might look like for you.
The Role
The role of the Receptionist at IFM Investors is to act as an Ambassador for the business in providing exceptional Front of House Services and guest experience and, as a member of the Office Management team. The Receptionist team will also provide some more general office administrative support and customer service to internal employees. This is an active role where the individual may be on their feet often during the day. This role is based fully in the office 8.30am-5.30pm/9.00am - 6.00pm 5 days a week with a willingness to occasionally work longer hours to support business needs front of house.
- Provide a warm and welcoming support to all visitors
- Maintain Reception desk & front of house area to ensure a good client experience
- Ensure rooms are set up first thing and cleared throughout the day to maintain a quick changeover for meetings
- Provision of visitor refreshments and responsibility for all front of house catering requests and related payments
- Maintain supplies for all front of house requirements
- Liaison with building management reception and security for smooth guest arrival
- Arrange all staff & visitor passes
- Initial point of contact for main phone line
- Manage the front of house diary working closely with internal clients to achieve most efficient use of space
- Manage DHL account and invoicing and train EAs & TAs to self-order
- Responsible for post requirements, couriers and deliveries
- Assist with simple IT requests and close liaison with IT for more complex needs
- Support the set up and catering needs on the Learning Hub for training events
- Collation of visitor statistics
- Ordering company business cards & front of house branded stationery
- Preparation of office management invoices for approval
- Monthly employee attendance statistics to Australia
- Collate & maintain staff directory for Head of Region
Office Support
- Monday morning multi floor kitchen set up working with Junior Corporate Services Officer
- Daily early morning kitchen & coffee machine checks, continuing daily on 8th floor only
- Purchasing of fruit and milk supplies and related invoicing
- Monitor and maintain stationery supplies and ensure printers are topped up daily
- Provide additional support with taxi bookings as needed
- Support wider Corporate Services team for internal events, assisting with set up, purchasing and delivery
- A willingness to support the broader team with ad hoc requests when EAs/TAs busy e.g. binding, post office etc.
- Close liaison with support team globally to support travellers passes, external meeting room & visitor needs
- Willingness to act as Fire Warden and First Aider
- Assistance with induction programs, new support role hires training and monitoring
- Maintain First Aid kits
- Be an active member of the Global Support Community and contribute to its purpose
- Any additional ad-hoc requests by Associate Director, CS to support the business
Your Background And Experience
Considerable experience of hospitality and reception services with administrative support in a corporate environment. A strong understanding of a hospitality environment. Good understanding of the aims of the Group. Understanding of the principles relating to the delivery of secretarial services, e.g. confidentiality, protocols, etc. Understanding of financial corporations. Intermediate understanding of Microsoft Office suite. Provide professional front of house services. Demonstrate positive and energetic attitude. Provide assistance to wider corporate services team as directed and reception duties permitting. Provide facilities related support as directed. Willingness to provide ad hoc general office as identified or required.
Ready to invest in what matters? With IFM, that includes your own career. IFM Investors is committed to promoting an inclusive culture where all employees are valued and recognised for their unique qualities, backgrounds, and perspectives. We champion all groups regardless of race, gender, religion, sexual orientation, age, disability, or family status. We are committed to providing individuals with disabilities reasonable adjustments to participate in the job application or interview process. Please contact us if you require specific support at any stage of the recruitment process.
Receptionist employer: IFM Investors Pty
Contact Detail:
IFM Investors Pty Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist
✨Tip Number 1
Get to know the company! Research IFM Investors and understand their values and mission. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your front-of-house skills! Since the Receptionist role is all about providing a warm welcome, consider doing mock scenarios with friends or family. This will help you feel more confident when interacting with visitors and internal staff.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider knowledge about the company culture and might even lead to a referral, which can boost your chances of landing the job.
✨Tip Number 4
Don’t forget to follow up! After an interview, send a thank-you email expressing your appreciation for the opportunity. It’s a simple gesture that can leave a lasting impression and show your enthusiasm for the role.
We think you need these skills to ace Receptionist
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and how you can contribute to our team.
Tailor Your Application: Make sure to customise your application to match the job description. Highlight your relevant experience in hospitality and reception services, and show us how your skills align with what we’re looking for at IFM Investors.
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you’d be a great fit for the Receptionist role.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about IFM Investors while you’re at it!
How to prepare for a job interview at IFM Investors Pty
✨Know the Company Inside Out
Before your interview, take some time to research IFM Investors thoroughly. Understand their mission, values, and the services they provide. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Hospitality Skills
As a Receptionist, your role is all about creating a welcoming environment. Be prepared to discuss your previous experience in hospitality and how you've handled challenging situations. Share specific examples that highlight your ability to provide exceptional customer service.
✨Dress the Part
First impressions matter! Dress professionally and appropriately for the corporate environment. A smart outfit will not only boost your confidence but also reflect your understanding of the company's culture and expectations.
✨Prepare Questions to Ask
Interviews are a two-way street. Prepare thoughtful questions about the role, team dynamics, and company culture. This shows that you're engaged and serious about the position, plus it gives you valuable insights into whether this is the right fit for you.