At a Glance
- Tasks: Provide top-notch customer service and handle bookings for an exciting indoor skydiving experience.
- Company: Join the global leader in indoor skydiving with a fun, close-knit team.
- Benefits: Enjoy competitive pay, commission, free flights, discounts, and a pension plan.
- Other info: Immediate start available; apply now to join our dynamic team!
- Why this job: Make people smile while delivering the dream of flight in a vibrant environment.
- Qualifications: Retail or leisure experience, great communication skills, and a friendly attitude.
This role offers a competitive hourly rate, generous commission, free flight time, staff discount structure & pension. You will be working for the undisputed global market leader in Indoor Skydiving, within a close-knit team of around 4-6 people, who help make i FLY the world class leisure experience we have become. You will be a vital member of i FLY’s customer service department, providing first rate customer service.
If you’re up for delivering the dream of flight to everyone, have a ‘whatever it takes’ work ethic and want a career in making people smile, then you’re our kind of person and we would love to talk to you.
Locations: Manchester
The role: To provide ‘over the phone’ support and enquiry handling services to our customers. Using our booking system, you will be responsible for taking bookings, making flight amendments, up-selling flight experiences and generally being the main point of contact for our customers. As part of this role, you will also be involved with making proactive outbound service calls.
Requirements:
- Applicants should be used to working towards sales targets and be confident using booking/customer relationship management systems.
- Great telephony etiquette and be driven and motivated towards making sales.
- Retail or leisure experience and fantastic customer service skills.
- Experience within a call centre/sales team environment is beneficial.
- Outgoing, friendly and have the ability to work in a busy environment whilst remaining calm and in control at all times.
- Friendly disposition.
- Computer literacy and the ability to learn systems (such as a booking system).
START DATE: We're looking to speak with interested applicants NOW.
How To apply: To submit your application, please complete this application form with as much detail as possible to help us understand your experience and strengths.
Customer Service Representative in Manchester employer: iFLY Indoor Skydiving UK
At iFLY, we pride ourselves on being an exceptional employer, offering a vibrant work culture where teamwork and customer satisfaction are at the forefront. Located in Manchester, our close-knit team enjoys competitive pay, generous commissions, and unique perks like free flight time and staff discounts, all while contributing to a world-class leisure experience that brings joy to our customers. We are committed to employee growth, providing opportunities for development within a dynamic environment that celebrates a 'whatever it takes' work ethic.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Representative in Manchester
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at iFLY Indoor Skydiving UK. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like iFLY Indoor Skydiving UK before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Representative in Manchester
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to iFLY Indoor Skydiving UK:Your cover letter is your chance to shine! Tell us why you want to work at iFLY Indoor Skydiving UK specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at iFLY Indoor Skydiving UK!
How to prepare for a job interview at iFLY Indoor Skydiving UK
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
