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- Tasks: Welcome customers and ensure they have an amazing experience at our leisure facilities.
- Company: Join i FLY, the world leader in indoor skydiving, known for its fun and energetic environment.
- Benefits: Enjoy competitive pay, commission, free flight time, staff discounts, and a pension scheme.
- Why this job: Be part of a close-knit team that makes dreams of flying come true while having fun at work.
- Qualifications: No skydiving experience needed; just bring your energy and a big smile!
- Other info: Flexible shifts including evenings and weekends; perfect for students looking for a dynamic role.
The predicted salary is between 24022 - 25822 £ per year.
This is a full time position, averaging approximately 35 hours per week.
The role offers a competitive hourly rate, generous commission, free flight time, staff discount structure, pension and more.
Our Customer Service Receptionists are our ‘Directors of First Impressions’ and play a vital role in welcoming customers to our state-of-the-art leisure facilities. No prior skydiving experience (indoors or out) is needed and whilst some experience of customer facing work is an advantage, it is not a pre-requisite. i FLY will provide all the tools and training you need on the basis you bring some energy and a big smile!
You\’ll be working for the undisputed world leader in indoor skydiving, as part of a close-knit team of outgoing & friendly staff who help make i FLY the world-class leisure experience we have become.
If you\’re ready to make the dream of flying a reality for everyone, have a \’whatever it takes\’ work ethic and want a career making people smile, then you\’re our kind of person and you should get in touch.
Locations:
i FLY Manchester
The role:
Things all of our Customer Service Receptionists have in common:
- A LOVE of people and the desire to treat each customer like a celebrity.
- A determination to provide memories for i FLY guests during meet, greet and ‘check-in\’ / \’check-out\’.
- An outgoing, friendly persona and a desire to help people.
- The ability to advise and inform customers of our products and services, including on-the-day upgrades and post flight extras.
- The ability to make bookings & reservations, as well as to process transactions using our purpose-built reservation system.
- An awareness, understanding and commitment to all health, safety and safeguarding policies.
In short, the role involves ensuring that customers arrive and leave the i FLY facility feeling great! Working with us is fun & fast paced. Successful applicants will work to a rota which will include a variety of shifts – including working evenings and weekends. Finally, we expect all our team mates to keep our working environment respectful, lively, energetic and fun, because heading to work each day should be nothing but a good thing.
Note – The salary range advertised applies to applicants aged 21 and over, with competitive rates also offered for younger candidates in line with government guidelines.
Job Types: Full-time, Permanent
Pay: £24,022.00-£25,822.00 per year
Additional pay:
- Commission pay
- Company events
- Company pension
- Cycle to work scheme
- Free parking
- On-site parking
- Referral programme
Schedule:
- 12 hour shift
- 8 hour shift
- Day shift
- Weekend availability
START DATE:
We’re looking to receive applications now.
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Customer Service Receptionist employer: iFLY Indoor Skydiving UK
Contact Detail:
iFLY Indoor Skydiving UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Receptionist
✨Tip Number 1
Show your enthusiasm for customer service! When you get the chance to speak with us, let your passion for helping people shine through. Share examples of how you've made someone's day better in previous roles.
✨Tip Number 2
Familiarise yourself with our services and products before your interview. Knowing what we offer will help you engage in meaningful conversations and demonstrate your genuine interest in becoming part of our team.
✨Tip Number 3
Emphasise your ability to work in a fast-paced environment. We love team members who can keep up with the energy and excitement of our leisure facilities, so share any relevant experiences that highlight your adaptability and quick thinking.
✨Tip Number 4
Be ready to showcase your personality! We’re looking for outgoing and friendly individuals, so don’t be afraid to let your true self come through during interactions. A big smile and positive attitude can go a long way!
We think you need these skills to ace Customer Service Receptionist
Some tips for your application 🫡
Show Your Personality: As a Customer Service Receptionist, your personality is key. Make sure to convey your outgoing and friendly nature in your application. Use a warm tone in your cover letter and highlight any experiences that showcase your love for interacting with people.
Highlight Relevant Experience: Even if you don't have direct skydiving experience, emphasise any customer-facing roles you've held. Discuss how these experiences have prepared you to treat customers like celebrities and create memorable experiences.
Demonstrate Your Work Ethic: The job description mentions a 'whatever it takes' work ethic. In your application, provide examples of times when you've gone above and beyond in previous roles. This will show that you're ready to contribute positively to the team.
Tailor Your CV: Make sure your CV is tailored to the role. Include specific skills mentioned in the job description, such as the ability to process transactions and make bookings. This will help your application stand out to the hiring team.
How to prepare for a job interview at iFLY Indoor Skydiving UK
✨Show Your Enthusiasm
As a Customer Service Receptionist, your energy and enthusiasm are key. Make sure to express your love for interacting with people and your excitement about the role during the interview.
✨Demonstrate Your Customer Service Skills
Even if you don't have direct experience in skydiving, highlight any previous customer-facing roles. Share specific examples of how you've made customers feel valued and special.
✨Be Prepared to Discuss Teamwork
This role involves working closely with a team. Be ready to talk about your experiences in collaborative environments and how you contribute to a positive team atmosphere.
✨Understand the Company Culture
Research i FLY and understand their values and mission. Show that you align with their commitment to providing a fun and memorable experience for customers, and be ready to discuss how you can contribute to that culture.
