Inside Sales Representative – UK & Spain in Wakefield

iFIT’s vision is to create the world’s most holistic health and fitness platform, integrating all elements of health – physical fitness, mental health, nutrition and active recovery – into a seamless interactive experience. We develop proprietary software that learns and adjusts to the habits of each person as it delivers immersive content that guides them on their own individual fitness journey.

In this role you will be responsible for responding to inbound customer enquiries, identifying potential customers, and reaching out through outbound call campaigns, emails and webchat to convert leads into qualified opportunities. You’ll play a critical role in generating new business sales and contributing to the overall growth of the company.

Role Commitments

• Proactively conduct outbound calls/emails to generate interest, present our market‑leading offering, and identify cross‑sell, upsell, and renewal opportunities.
• Identify and qualify sales opportunities through discovery conversations that capture detailed customer needs and deliver appropriate product solutions.
• Consistently meet or exceed daily/weekly/monthly KPI’s and sales targets.

Essential Duties and Responsibilities

• 360 Inside Sales position with responsibility across the full sales cycle.
• Answer incoming calls, emails, and webchats from customers in a timely and courteous manner, following up on inbound leads as needed and nurturing long‑term opportunities.
• Produce accurate information regarding products, subscriptions, and company policies.
• Resolve customer issues efficiently and escape complex queries where necessary.
• Maintain detailed and accurate records of customer interactions and resolution using internal systems.
• Diligently produce best‑in‑class customer outcomes.
• Collect customer reviews and capture the voice of the customer.
• Deliver key seasonal promotional activities through targeted campaigns.
• Maintain a deep understanding of the company’s products and effectively communicate their value to prospective customers.
• Manage and update sales CRM records with accurate and timely information.
• Collaborate with the team and internal departments to refine prospecting activities.
• Stay informed on industry trends, market conditions, and competitors.
• Assess inventory counts and maintain margin through controlled price delivery.

Education & Experience

• Qualified by experience.
• 1‑3 years of outbound sales, telemarketing, or inside sales experience, preferably gained in a B2C or DTC environment.
• Familiarity with lead generation tools, data management, and methodology.
• Excellent verbal and written communication skills.

Preferred Qualifications

• Good understanding of the sales techniques/methodology deployed in outbound activity.
• Knowledge of the full sales cycle and pipeline management.
• Demonstrable experience of the activities that underpin proactive outbound campaigns including data control, target lists, product messaging, features, advantages, benefits, and closing.
• Good understanding of seasonal sales curves and the activities required to deliver peak season.
• FMCG/Manufacturing sales experience is desirable but not essential.
• Comfortable working with CRM software and Google Docs.
• Ability to multi‑task, prioritize, and manage time effectively.
• A passion for customer‑centric sales through service.

Compensation and Benefits

• Uncapped commission based upon performance.
• Friendly and welcoming office environment.
• Full training of products.
• 21 days annual leave plus bank holidays, increasing to 25 days with tenure.
• Annual special events.