Inside Sales Representative – UK & France in Wakefield

iFIT’s vision is to create the world's most holistic health and fitness platform, integrating all elements of health - physical fitness, mental health, nutrition and active recovery - into a seamless interactive experience. We develop proprietary software that learns and adjusts to the habits of each person as it delivers immersive content that guides them on their own individual fitness journey.

We are currently seeking an ambitious pace-setter to join our team as an Inside Sales Representative for the UK & French markets onsite based at our Wakefield office. Being professionally fluent in both French and English is a must have for this role.

Role Commitments

• Proactively conduct outbound calls/emails to generate interest, present our market-leading offering, and identify cross-sell, upsell, and renewal opportunities.
• Identify and qualify sales opportunities through discovery conversations that capture detailed customer needs and deliver appropriate product solutions.
• Consistently meet or exceed daily/weekly/monthly KPI’s and sales targets.

Key Responsibilities

• Answer incoming calls, emails, and webchats from customers in a timely and courteous manner, following up on inbound leads as needed and nurturing long-term opportunities.
• Produce accurate information regarding products, subscriptions, and company policies.
• Resolve customer issues efficiently and elevate complex queries when necessary.
• Maintain detailed and accurate records of customer interactions and resolutions using internal systems.
• Ensure best-in-class customer outcomes.
• Collect customer reviews and capture the voice of the customer.
• Deliver key seasonal promotional activities through targeted campaigns.
• Maintain a deep understanding of the company's products and effectively communicate their value to prospective customers.
• Manage and update sales CRM records with accurate and timely information.
• Collaborate with the team and internal departments to refine prospecting activities.
• Stay informed on industry trends, market conditions, and competitors.
• Assess inventory counts and maintain margin through controlled price delivery.

Experience & Education

• Qualified by experience.
• 1-3 years of outbound sales, telemarketing, customer service or inside sales experience, preferably gained in a B2C or DTC environment.
• Familiarity with lead generation tools, data management, and methodology.
• Excellent verbal and written communication skills in both English & French - essential.
• Good understanding of the sales techniques/methodology deployed in outbound activity.
• Knowledge of the full sales cycle and pipeline management.
• Demonstrable experience of the activities that underpin proactive outbound campaigns, including data control, target lists, product messaging, features, advantages, benefits, and closing.
• Good understanding of seasonal sales curves and the activities required to deliver peak season.
• FMCG/Manufacturing sales experience is desirable but not essential.
• Comfortable working with CRM software and Google Docs desirable but not essential.
• Ability to multi-task, prioritise, and manage time effectively.
• A passion for customer-centric sales through service.

Compensation & Benefits

• Commission structure based upon performance versus target.
• Friendly and welcoming office environment.
• Full training of products.
• Access to gym & other social facilities on site.
• 21 days annual leave plus bank holidays, increasing to 25 days with tenure.
• Annual special events.

iFIT does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, ancestry, mental or physical disability, sexual orientation, gender identity, medical condition, genetic information, marital status, veteran status or any other characteristic protected by law.