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- Tasks: Lead service delivery for a key client in the fast-paced cybersecurity sector.
- Company: Join a rapidly growing UK cybersecurity business with a dedicated team.
- Benefits: Enjoy a competitive salary and hybrid working model with career growth opportunities.
- Other info: Opportunity to work in a high-demand field with potential for continuous improvement.
- Why this job: Make a real impact in cybersecurity while enhancing your skills in a dynamic environment.
- Qualifications: 3+ years in IT service delivery with strong communication and stakeholder management skills.
The predicted salary is between 60000 - 75000 £ per year.
A fast growing UK cybersecurity business is looking for a Service Delivery Manager to join a dedicated client team. You will take ownership of service performance across a key account, ensuring high quality delivery, strong client engagement, and continuous improvement. This is a hybrid role with one day per week in the London office.
Key Responsibilities
- Own end to end service delivery across a key client account
- Ensure SLAs and KPIs are met and clearly communicated
- Coordinate across SOC, engineering, and support teams
- Lead client service reviews, reporting, and escalations
- Drive continuous improvement and support onboarding of new services
Requirements
- 3+ years in IT or managed service delivery
- Strong experience managing SLAs and KPIs
- Excellent stakeholder and communication skills
- ITIL Foundation and experience with ITSM tools
- Ability to work in a fast paced, client facing environment
- SC clearance eligible
Nice to have
- Cybersecurity or SOC environment experience
- Exposure to SIEM/XDR or incident response
What’s on offer
- Competitive salary
- Hybrid working, including one day in London
- Career growth in a high demand cybersecurity sector
Senior Service Delivery Manager in Slough employer: iFindTech Ltd
Contact Detail:
iFindTech Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Service Delivery Manager in Slough
✨Tip Number 1
Network like a pro! Reach out to your connections in the cybersecurity field and let them know you're on the hunt for a Senior Service Delivery Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by brushing up on your SLAs and KPIs knowledge. Be ready to discuss how you've successfully managed these in past roles. We want you to showcase your experience and demonstrate how you can drive service delivery excellence!
✨Tip Number 3
Don’t forget to research the company culture of the places you’re applying to. Understanding their values and mission can help you tailor your responses during interviews, showing that you’re not just a fit for the role, but for the team too!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search. Let’s get you that Senior Service Delivery Manager position!
We think you need these skills to ace Senior Service Delivery Manager in Slough
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Senior Service Delivery Manager role. Highlight your experience with SLAs, KPIs, and any relevant cybersecurity knowledge. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about service delivery and how you can contribute to our team. Keep it engaging and make it personal – we love to see your personality come through.
Showcase Your Communication Skills: Since this role involves a lot of client engagement, make sure to demonstrate your excellent communication skills in your application. Whether it's through your writing style or examples of past experiences, let us know how you connect with stakeholders.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be all set!
How to prepare for a job interview at iFindTech Ltd
✨Know Your SLAs and KPIs
Make sure you’re well-versed in the specific SLAs and KPIs relevant to the role. Be prepared to discuss how you've managed these in previous positions, and think of examples where you’ve successfully met or exceeded them.
✨Showcase Your Communication Skills
Since this role involves a lot of client engagement, practice articulating your thoughts clearly. Prepare to share instances where your communication skills made a difference in managing stakeholder expectations or resolving issues.
✨Demonstrate Continuous Improvement Mindset
Think about times when you’ve driven improvements in service delivery. Be ready to discuss specific strategies you implemented and the positive outcomes that resulted from those changes.
✨Familiarise Yourself with Cybersecurity Trends
Stay updated on the latest trends in cybersecurity, especially related to SOC environments and incident response. This knowledge will not only impress your interviewers but also show your genuine interest in the field.