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For Companies At a Glance
- Tasks: Own service delivery and ensure high-quality performance for a key client account.
- Company: Fast-growing UK cybersecurity business with a dedicated client team.
- Benefits: Competitive salary, hybrid working, and career growth in a booming sector.
- Other info: Opportunity to work in a fast-paced environment with excellent career prospects.
- Why this job: Join a dynamic team and make a real impact in the cybersecurity field.
- Qualifications: 3+ years in IT service delivery and strong communication skills.
The predicted salary is between 60000 - 75000 £ per year.
A fast growing UK cybersecurity business is looking for a Service Delivery Manager to join a dedicated client team. You will take ownership of service performance across a key account, ensuring high quality delivery, strong client engagement, and continuous improvement.
This is a hybrid role with one day per week in the London office.
Key Responsibilities- Own end to end service delivery across a key client account
- Ensure SLAs and KPIs are met and clearly communicated
- Coordinate across SOC, engineering, and support teams
- Lead client service reviews, reporting, and escalations
- Drive continuous improvement and support onboarding of new services
- 3+ years in IT or managed service delivery
- Strong experience managing SLAs and KPIs
- Excellent stakeholder and communication skills
- ITIL Foundation and experience with ITSM tools
- Ability to work in a fast paced, client facing environment
- SC clearance eligible
- Cybersecurity or SOC environment experience
- Exposure to SIEM/XDR or incident response
- Competitive salary
- Hybrid working, including one day in London
- Career growth in a high demand cybersecurity sector
Senior Service Delivery Manager (w/m/d) in London employer: iFindTech Ltd
Contact Detail:
iFindTech Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Service Delivery Manager (w/m/d) in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the cybersecurity field and let them know you're on the hunt for a Senior Service Delivery Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by brushing up on your SLAs and KPIs knowledge. Be ready to discuss how you've successfully managed these in past roles. We want you to showcase your experience and how it aligns with the needs of the company.
✨Tip Number 3
Don’t forget to research the company culture! Understanding their values and mission can help you tailor your responses during interviews. Plus, it shows that you’re genuinely interested in being part of their team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to connect directly with us. Let’s get you that Senior Service Delivery Manager position!
We think you need these skills to ace Senior Service Delivery Manager (w/m/d) in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Senior Service Delivery Manager role. Highlight your experience with SLAs, KPIs, and any relevant ITIL qualifications. We want to see how your background aligns with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of your past successes in service delivery and client engagement that relate to the job description.
Showcase Your Communication Skills: Since excellent communication is key for this role, make sure your application reflects that. Keep your language clear and concise, and don’t hesitate to demonstrate your stakeholder management experience.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at iFindTech Ltd
✨Know Your SLAs and KPIs
Make sure you’re well-versed in the specific SLAs and KPIs relevant to the role. Be prepared to discuss how you've managed these in your previous positions, and think of examples where you’ve successfully met or exceeded them.
✨Showcase Your Communication Skills
Since this role involves a lot of stakeholder engagement, practice articulating your thoughts clearly and confidently. Prepare to share instances where your communication made a difference in service delivery or client satisfaction.
✨Demonstrate Continuous Improvement Mindset
Think about times when you’ve driven improvements in service delivery. Be ready to discuss specific strategies you implemented and the positive outcomes that followed. This will show your proactive approach to enhancing service quality.
✨Familiarise Yourself with Cybersecurity Trends
Given the nature of the business, brush up on current trends in cybersecurity, especially around SOC environments and incident response. This knowledge will not only impress but also help you relate your experience to the company's needs.