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For Companies At a Glance
- Tasks: Lead service delivery for a key client in the fast-paced cybersecurity sector.
- Company: Join a rapidly growing UK cybersecurity business with a dedicated team.
- Benefits: Enjoy a competitive salary and hybrid working model.
- Other info: Opportunity for career growth in a high-demand industry.
- Why this job: Make a real impact in cybersecurity while advancing your career.
- Qualifications: 3+ years in IT service delivery and strong communication skills required.
The predicted salary is between 60000 - 75000 £ per year.
A fast growing UK cybersecurity business is looking for a Service Delivery Manager to join a dedicated client team. You will take ownership of service performance across a key account, ensuring high quality delivery, strong client engagement, and continuous improvement. This is a hybrid role with one day per week in the London office.
Key Responsibilities
- Own end to end service delivery across a key client account
- Ensure SLAs and KPIs are met and clearly communicated
- Coordinate across SOC, engineering, and support teams
- Lead client service reviews, reporting, and escalations
- Drive continuous improvement and support onboarding of new services
Requirements
- 3+ years in IT or managed service delivery
- Strong experience managing SLAs and KPIs
- Excellent stakeholder and communication skills
- ITIL Foundation and experience with ITSM tools
- Ability to work in a fast paced, client facing environment
- SC clearance eligible
Nice to have
- Cybersecurity or SOC environment experience
- Exposure to SIEM/XDR or incident response
What’s on offer
- Competitive salary
- Hybrid working, including one day in London
- Career growth in a high demand cybersecurity sector
Senior Service Delivery Manager in London employer: iFindTech Ltd
Contact Detail:
iFindTech Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Service Delivery Manager in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the cybersecurity field and let them know you're on the hunt for a Senior Service Delivery Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by brushing up on your knowledge of SLAs and KPIs. Be ready to discuss how you've successfully managed these in past roles, as this will show potential employers that you’re the right fit for ensuring high-quality service delivery.
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, send a quick thank-you email to express your appreciation for the opportunity. This not only shows your enthusiasm but also keeps you fresh in their minds.
✨Tip Number 4
Check out our website for the latest job openings in cybersecurity. We regularly update our listings, and applying directly through us can give you a better chance of landing that dream role!
We think you need these skills to ace Senior Service Delivery Manager in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Senior Service Delivery Manager role. Highlight your experience with SLAs, KPIs, and any relevant cybersecurity knowledge. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our team. Share specific examples of your past successes in service delivery and client engagement that align with our needs.
Showcase Your Communication Skills: Since this role involves a lot of stakeholder interaction, make sure your written application reflects your excellent communication skills. Keep it clear, concise, and professional – we love a well-structured application!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at iFindTech Ltd
✨Know Your SLAs and KPIs
Make sure you’re well-versed in the specific SLAs and KPIs relevant to the role. Be prepared to discuss how you've managed these in your previous positions, and think of examples where you’ve successfully met or exceeded them.
✨Showcase Your Communication Skills
Since this role involves a lot of client engagement, practice articulating your thoughts clearly and confidently. Prepare to share instances where your communication skills made a difference in stakeholder management or service delivery.
✨Demonstrate Continuous Improvement Mindset
Think about times when you’ve driven improvements in service delivery. Be ready to discuss specific strategies you implemented and the positive outcomes that resulted. This will show your potential employer that you’re proactive and results-oriented.
✨Familiarise Yourself with Cybersecurity Trends
Stay updated on the latest trends in cybersecurity, especially those related to service delivery. Being knowledgeable about current challenges and solutions in the industry can set you apart and demonstrate your genuine interest in the field.