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For Companies At a Glance
- Tasks: Own service delivery and ensure high-quality performance for key client accounts.
- Company: Fast-growing UK cybersecurity business with a dedicated client team.
- Benefits: Competitive salary, hybrid working, and career growth in a booming sector.
- Other info: Opportunity to work in a fast-paced environment with excellent career prospects.
- Why this job: Join a dynamic team and make a real impact in the cybersecurity field.
- Qualifications: 3+ years in IT service delivery and strong communication skills.
The predicted salary is between 60000 - 75000 £ per year.
A fast growing UK cybersecurity business is looking for a Service Delivery Manager to join a dedicated client team. You will take ownership of service performance across a key account, ensuring high quality delivery, strong client engagement, and continuous improvement. This is a hybrid role with one day per week in the London office.
Key Responsibilities
- Own end to end service delivery across a key client account
- Ensure SLAs and KPIs are met and clearly communicated
- Coordinate across SOC, engineering, and support teams
- Lead client service reviews, reporting, and escalations
- Drive continuous improvement and support onboarding of new services
Requirements
- 3+ years in IT or managed service delivery
- Strong experience managing SLAs and KPIs
- Excellent stakeholder and communication skills
- ITIL Foundation and experience with ITSM tools
- Ability to work in a fast paced, client facing environment
- SC clearance eligible
Nice to have
- Cybersecurity or SOC environment experience
- Exposure to SIEM/XDR or incident response
What’s on offer
- Competitive salary
- Hybrid working, including one day in London
- Career growth in a high demand cybersecurity sector
Senior Service Delivery Manager in City of London employer: iFindTech Ltd
Contact Detail:
iFindTech Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Service Delivery Manager in City of London
✨Tip Number 1
Network like a pro! Reach out to your connections in the cybersecurity field and let them know you're on the hunt for a Senior Service Delivery Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by brushing up on your knowledge of SLAs and KPIs. Be ready to discuss how you've managed these in past roles, as well as how you can drive continuous improvement in service delivery. Show them you mean business!
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, drop a quick thank-you email to express your appreciation and reiterate your enthusiasm for the role. It keeps you fresh in their minds and shows your commitment.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you a leg up. Plus, it’s super easy to navigate and keeps everything in one place.
We think you need these skills to ace Senior Service Delivery Manager in City of London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Senior Service Delivery Manager role. Highlight your experience with SLAs, KPIs, and any relevant ITIL qualifications. We want to see how your background aligns with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about cybersecurity and how your skills can drive service delivery excellence. Keep it engaging and personal – we love a good story!
Showcase Your Communication Skills: Since this role involves a lot of client engagement, make sure to demonstrate your communication prowess in your application. Whether it's through examples in your CV or your cover letter, let us know how you effectively manage stakeholder relationships.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we love seeing applications come in through our own channels!
How to prepare for a job interview at iFindTech Ltd
✨Know Your SLAs and KPIs
Make sure you’re well-versed in the specific SLAs and KPIs relevant to the role. Be prepared to discuss how you've managed these in your previous positions, and think of examples where you’ve successfully met or exceeded them.
✨Showcase Your Communication Skills
Since this role involves a lot of client engagement, practice articulating your thoughts clearly and confidently. Prepare to share instances where your communication skills made a difference in stakeholder management or service delivery.
✨Demonstrate Continuous Improvement Mindset
Think about times when you’ve driven improvements in service delivery. Be ready to discuss specific strategies you implemented and the positive outcomes that resulted. This will show your proactive approach to enhancing service quality.
✨Familiarise Yourself with Cybersecurity Trends
Stay updated on the latest trends in cybersecurity, especially related to SOC and incident response. Being knowledgeable about current challenges and solutions in the industry will help you stand out as a candidate who is genuinely interested in the field.