At a Glance
- Tasks: Be the go-to person for client queries and ensure they feel supported every day.
- Company: Join IFGlobal, a fast-growing eCommerce fulfilment and logistics business.
- Benefits: Earn up to £30,000, enjoy health benefits, 20 days leave, and your birthday off!
- Other info: Dynamic team environment with opportunities for growth and company social events.
- Why this job: Make a real difference in client experiences while building strong relationships.
- Qualifications: Experience in customer service and a passion for excellent client support.
The predicted salary is between 30000 - 30000 £ per year.
IFGlobal is a fast-growing e Commerce fulfilment and logistics business, supporting brands across the UK, Europe and US.
Our clients are at the heart of everything we do, and delivering a consistently high level of service is a key part of how we build long-lasting partnerships and support their growth.
As we continue to grow, we’re looking for a
Client Support Specialist to join our team and play an important role in delivering a great experience for our clients every day.
You’ll be a key point of contact for our clients, taking ownership of queries, resolving issues and making sure they feel informed and supported.
Working closely with teams across our warehouse, technology and finance functions, you’ll help make sure we deliver the responsive, reliable service our clients expect from IFGlobal.
The Role
As a Client Support Specialist, you’ll build strong relationships with our clients and develop a good understanding of their businesses and what matters to them.
You’ll take ownership of day-to-day queries from start to finish, working with internal teams to find solutions and keeping clients updated along the way.
Responsibilities include
- Being a first point of contact for client queries through our ticketing system and telephone.
- Taking ownership of client queries and seeing them through to resolution.
- Managing courier queries, including late deliveries, missing parcels and collections.
- Supporting clients with queries relating to backorders, shipping, booking in and held orders.
- Working closely with our warehouse, technology and finance teams to resolve issues quickly and effectively.
- Keeping clients informed through clear, professional and timely communication.
- Building strong relationships and developing an understanding of each client’s business and requirements.
- Managing multiple queries and priorities while maintaining a high standard of service.
- Identifying opportunities to improve the client experience and the way we support our clients.
- What We’re Looking For
- Previous experience in a client support, customer service or administrative role.
- A genuine passion for delivering excellent client service.
- A strong client focus and the ability to build positive, long-lasting relationships.
- Excellent written and verbal communication skills.
- Strong organisation and prioritisation skills.
- A proactive approach to resolving problems and taking ownership.
- Confidence working across different teams to get the right outcome for the client.
- Ability to work at pace and adapt to changing client needs and priorities.
- Strong attention to detail.
If you’re someone who takes pride in delivering great service, enjoys building relationships and wants to make a real difference to the client experience, we’d love to hear from you.
- Salary & Benefits
- Salary: Up to £30,000 per annum
- Health cash plan
- 20 days’ annual leave plus bank holidays, increasing with length of service
- Your birthday off in addition to your annual leave entitlement
- Company social events
- Free parking
Customer Service Specialist in Christchurch employer: IFGlobal
At IFGlobal, we pride ourselves on being an exceptional employer that fosters a dynamic and collaborative work culture. As an Ecommerce Account Manager (Amazon), you'll have the opportunity to work with ambitious brands in a fast-growing environment, supported by a comprehensive benefits package including a company pension, health cash plan, and unique perks like a birthday day off. We are committed to employee growth, offering you the chance to develop your skills while contributing to innovative strategies that drive success for our clients.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Specialist in Christchurch
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at IFGlobal. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like IFGlobal before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Specialist in Christchurch
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to IFGlobal:Your cover letter is your chance to shine! Tell us why you want to work at IFGlobal specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at IFGlobal!
How to prepare for a job interview at IFGlobal
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
