At a Glance
- Tasks: Conduct engaging telephone interviews for impactful research projects from home.
- Company: Join an award-winning social research agency making a difference in society.
- Benefits: Earn £14.27 per hour, enjoy flexible shifts, and receive full training.
- Other info: Work remotely from anywhere in the UK with a supportive team culture.
- Why this job: Build confidence, learn new skills, and contribute to meaningful research.
- Qualifications: Great people skills and a reliable attitude; phone experience is a plus but not required.
The predicted salary is between 14.27 - 14.27 £ per hour.
Work from anywhere in the UK | £14.27 per hour* (£15.99 incl holiday pay)
Full or part-time Daytime shifts available. Spaces are limited, we encourage early applications as this role will close once we receive sufficient applications.
Are you looking for a role that fits around your life? Do you want to build confidence, learn new skills and work on projects that make a real difference to society? We’re increasing our remote B2B interviewing team and are looking for friendly, reliable people to join us. You’ll be helping us deliver important research projects for government agencies and organisations – all from the comfort of your own home.
About us
IFF is an award-winning social research agency, that helps organisations, businesses and individuals to make better informed decisions. We deliver best-in-class social research on topics that really matter, helping shape public policy and informing programmes and initiatives that make a difference to people’s lives.
Our values:
- Human first – we understand life happens and offer flexibility
- Independent & impartial – we let the evidence do the talking
- Making a difference – through the projects we take on and how we work
About the role
You’ll be working from home, carrying out high-quality telephone interviews on behalf of our research team. You’ll follow a guided script and record responses accurately, for example, calling business owners and senior decision-makers, to help the UK Government assist employers by better understanding needs in terms of skills, training, and employment. This isn’t cold calling, it’s important work to capture information and support research; you’ll need to show confidence, build rapport, listen carefully, ask questions and capture answers.
This is a fully remote role. You’ll need a computer/laptop, a USB headset and an Ethernet connection. This is a UK based role and you must be able to work from a UK location.
Shifts available:
Once you’ve completed your paid training, you can book shifts weekly: Daytime: Mon–Fri 9am to 4.30pm (or shorter shifts available). Pick shifts on our booking portal that work for you; there will be an abundance of shifts; it's about selecting ones to suit your earning needs and lifestyle.
About you
- Great people skills – you enjoy speaking to a variety of people
- Confident using a computer and noting down information accurately
- Reliable and able to work towards targets
- Ideally, some phone-based experience (customer service, sales or similar), but not required as full training provided
- A quiet home working space and broadband connection
What’s in it for you?
- Flexible shifts – full or short daytime shifts to suit your schedule
- Work from anywhere in the UK
- Above Real Living Wage – £14.27 per hour + holiday pay (£15.99 + bonuses) after training
- Full training & daily support – we set you up for success
- Achievable bonuses
- A friendly, supportive team culture – plus social activities & wellbeing resources
What's next?
You’ll need to complete our application form, which includes six key criteria that must be met (these are knockout questions, and you won’t progress if you don’t meet them). You’ll answer additional questions to help us understand your experience and preferred ways of working, followed by a short diversity monitoring form. You’ll then be sent a link to our virtual video assessment, which focuses on your customer service and telephone skills. We’ll make our decision based on these outcomes. If you're successful at this stage you'll be invited for a paid live trial training session.
*please note: Your live trial and training period will be paid at our training rate of £12.71 plus holiday. If you successfully pass the training period you'll be paid at the hourly rate of £14.27 plus holiday.
Remote B2B Telephone Interviewer in London employer: IFF Research
IFF Research is an exceptional employer, offering a dynamic work culture that values collaboration and innovation in the education sector. With a strong emphasis on employee growth, you will have access to professional development opportunities while working in a hybrid environment that promotes work-life balance. Join us in making a meaningful impact on government education projects across the UK, where your expertise in quantitative research will be highly valued.
StudySmarter Expert Advice🤫
We think this is how you could land Remote B2B Telephone Interviewer in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at IFF Research. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like IFF Research before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Remote B2B Telephone Interviewer in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to IFF Research:Your cover letter is your chance to shine! Tell us why you want to work at IFF Research specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at IFF Research!
How to prepare for a job interview at IFF Research
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
