At a Glance
- Tasks: Support governance and risk initiatives in Digital Personal Banking while optimising processes.
- Company: Join a leading digital banking team focused on innovation and operational excellence.
- Benefits: Enjoy competitive salary, generous leave, private medical insurance, and hybrid working options.
- Other info: Collaborate with senior stakeholders and enjoy opportunities for professional growth.
- Why this job: Make a real impact by shaping governance in a dynamic digital banking environment.
- Qualifications: 4-5 years in banking, strong project management, and excellent communication skills.
The predicted salary is between 50000 - 60000 € per year.
We are looking for a proactive and detail-oriented professional to join our Digital Personal Banking team, supporting business governance, risk and control, and process optimisation initiatives. This role sits within the First Line of Defence (1LOD) and plays a key role in ensuring that regulatory requirements are effectively embedded into day-to-day operations.
You'll work across business, customer service, operations, compliance, risk, and product teams to uphold strong governance standards while keeping things practical and efficient. You'll also play a key part in supporting our Global business model, helping to ensure that governance frameworks and risk controls are fit for purpose across different markets and jurisdictions.
This isn't a role for someone who wants to stay in their lane. It's for someone who thrives on complexity, builds trusted relationships at every level, and knows how to turn information into action.
Key Responsibilities- Support governance, risk, and control activities across Digital Personal Banking, ensuring robust frameworks are maintained and continuously improved.
- Develop, review, and maintain Standard Operating Procedures (SOPs) and process documentation, keeping them current, accessible, and fit for purpose.
- Translate regulatory and policy requirements into clear, actionable processes for front-line teams, communicating changes effectively across stakeholders.
- Drive the implementation of Consumer Duty obligations, including MI production, reporting, and governance materials.
- Track and manage issues, incidents, and remediation actions through to resolution; lead structured delivery of governance and regulatory initiatives.
- Coordinate responses to audits, regulatory reviews, and risk assessments, acting as a central point of contact across teams.
- Monitor process adherence and proactively identify opportunities for efficiency and improvement.
- Provide support for business and marketing initiatives by collaborating with key internal stakeholders, including Operations, Customer Service, Compliance, Risk, Financial Crime Control, and Product teams, to deliver strategic and operational objectives.
- Knowledge of Consumer Duty or other regulatory frameworks.
- Experience supporting audits or regulatory reviews.
- Familiarity with risk and control practices within the First Line of Defence.
- Opportunity to work at the intersection of business, risk, and regulatory change.
- Exposure to senior stakeholders and cross-functional collaboration.
- Play a key role in shaping governance and operational excellence within a growing digital banking environment.
- 4–5 years of relevant experience in banking or financial services.
- Background in COO Office, business management, consulting, or operations.
- Experience in process design, SOP development, or operational governance.
- Strong project management and organisational skills, with the ability to manage multiple priorities simultaneously.
- A natural ability to translate complex regulatory or operational requirements into practical, customer-friendly solutions.
- Excellent communication and stakeholder management skills, you're as comfortable presenting to senior leadership as you are working through detail with front-line teams.
- Proactive, flexible, hands-on, and detail-oriented, with a genuine team-player mindset.
- Competitive salary depending on experience.
- 25 days annual leave entitlement plus 8 bank holidays.
- Pension scheme, 4% employer contribution.
- Private Medical Insurance.
- 60-40 Hybrid working after successful probation period.
- Training and development.
- Free gym access in the building.
Assistant Manager, Business Governance - Digital Personal Banking in London employer: iFAST Global Bank
Join our dynamic Digital Personal Banking team, where we prioritise a culture of collaboration and innovation. As an Assistant Manager in Business Governance, you'll benefit from competitive salaries, generous annual leave, and a supportive environment that fosters professional growth through training and development opportunities. With a focus on work-life balance, including hybrid working options and access to on-site gym facilities, we are committed to creating a rewarding workplace that empowers you to thrive in your career.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Manager, Business Governance - Digital Personal Banking in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. Building relationships can open doors that a CV just can't.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your skills. This will help you stand out as a candidate who truly gets them.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience fits the role of Assistant Manager in Business Governance. Keep it concise and focus on how you can add value to their team.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about joining us.
We think you need these skills to ace Assistant Manager, Business Governance - Digital Personal Banking in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Assistant Manager, Business Governance. Highlight your experience in governance, risk, and control activities, and don’t forget to mention any relevant regulatory frameworks you’re familiar with.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our Digital Personal Banking team. Share specific examples of how you've tackled complex challenges and built trusted relationships in previous roles.
Showcase Your Communication Skills:Since this role involves liaising with various teams, make sure to demonstrate your excellent communication skills in your application. Whether it's through your CV or cover letter, show us how you can translate complex information into clear, actionable insights.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at iFAST Global Bank
✨Know Your Governance Stuff
Make sure you brush up on governance, risk, and control frameworks relevant to Digital Personal Banking. Familiarise yourself with the regulatory requirements and how they impact day-to-day operations. This will show that you're proactive and detail-oriented, just like they're looking for!
✨Showcase Your Communication Skills
Prepare to demonstrate your excellent communication skills during the interview. Think of examples where you've effectively translated complex information into actionable processes for teams. Being able to communicate clearly with both senior stakeholders and front-line teams is key in this role.
✨Be Ready to Discuss Process Optimisation
Since the role involves process optimisation, come prepared with examples of how you've improved processes in previous roles. Highlight your experience with developing Standard Operating Procedures (SOPs) and how you keep them current and accessible. This will show your hands-on approach and attention to detail.
✨Demonstrate Your Project Management Skills
They want someone who can juggle multiple priorities, so be ready to discuss your project management experience. Share specific instances where you've managed projects or initiatives, especially those involving audits or regulatory reviews. This will highlight your organisational skills and ability to deliver results under pressure.
