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For Companies At a Glance
- Tasks: Manage product performance, conduct market research, and support new product launches.
- Company: Join a dynamic bank with a focus on innovation and customer success.
- Benefits: Enjoy 25 days annual leave, hybrid working, and professional development opportunities.
- Why this job: Be part of a team that shapes the future of banking and makes a real impact.
- Qualifications: 1-2 years in banking or fintech, strong analytical skills, and a relevant degree.
- Other info: Flexible working arrangements and a vibrant work culture await you!
The predicted salary is between 36000 - 60000 £ per year.
Overview
Base pay range: This range is provided by iFAST Global Bank Limited. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Role
The Product Success Executive (PSE) supports the Head of Lending & Correspondent Banking. The role combines product and relationship management responsibilities and works with Digital Personal Banking, Business Banking, EzRemit, Credit Risk, Legal, Compliance and other relevant departments to support management of existing lending products, preparation for new product launches (including market research, onboarding and other documentation), coordination with Project Manager and stakeholders, testing, and preparation of internal and external marketing materials. The role involves monitoring compliance with Consumer Duty requirements, conducting post-implementation reviews and ongoing performance monitoring and analysis. The role may include other work within Lending and Correspondent Banking as required by the bank.
Main Duties
- Market research and competition benchmarking: conduct a comprehensive assessment of competitors\’ customer value proposition using public information and existing customer feedback; prepare updates for relevant committees.
- Product performance monitoring, analysis, and management information: monitor product performance through existing reports; contribute to reporting enhancements and development of analytics with IT teams; prepare inputs for executive committee packs.
- Supporting product implementation and testing: participate in Project Working Group for relevant products; assist in identifying and formulating user requirements; coordinate with project management and departments to ensure timely progress; participate in user acceptance testing and follow up on remediation actions.
- Business performance and risk monitoring and reporting: monitor business and risk reports and collaborate with Bank and Group stakeholders to manage risks; prepare standard and ad hoc MI inputs for committee packs.
- Correspondent banking: support onboarding by completing and collecting documentation and obtaining Compliance sign-off; prepare internal materials for authorities/committees; participate in client calls and track follow-up actions.
- Policies, Procedures and Methodologies: contribute to creation and updates of policies related to lending products and correspondent banking; maintain policy inventories and ensure timely updates.
- Other Ad Hoc and Permanent Assignments: perform other duties within and outside Lending & Correspondent Banking as required.
- Effective time management & collaboration: support new initiatives, maintain day-to-day activities in a fast-moving, customer-centric environment; understand product and client requirements across departments; collaborate with colleagues and wider group; meet deadlines.
- Conduct & Consumer Duty: adhere to conduct rules; comply with bank policies and procedures; complete trainings on time; apply Consumer Duty considerations to all products and activities.
Key Relationships
- Internal: Business units, Credit risk, Treasury, Compliance, Regulatory Reporting, Finance, and other Group entities across geographies and time zones.
- External: External customers, counterparties, data and solution providers.
Confidential Information
The job holder has access to the bank\’s client records, financial data and contracts.
Working Conditions
37.5 hours per week, Monday to Friday. Flexible working arrangement with minimum 60% in the office. During the probation period, 100% in-office attendance is expected.
Mental Demands & Job Complexity
- Ability to plan and prioritise, and to respond quickly to resolve issues while managing multiple matters; operate under pressure and tight deadlines.
- Coordinate with global stakeholders to ensure timely product development and proper operation while managing risk.
Seniority Level
- Associate
Employment Type
- Full-time
Job Function
- Product Management
Industries
- IT Services and IT Consulting
Qualifications & Experience
- Circa 1-2 years of working experience in banking, non-bank financial institutions or fintech
- Bachelor\’s or Master\’s degree, preferably in business, finance, marketing or a quantitative subject
- Experience with new product launches and/or project management is a plus
- Analytical, research and problem-solving skills
- Basic knowledge of Know-Your-Customer requirements in financial services
- Understanding of financial reports
- Structured, detail-oriented, with high attention to detail; able to work with minimal supervision
- Ability to work under pressure and meet deadlines; comfortable in a complex environment
- Advanced knowledge of MS Office
- Strong work ethics
Benefits
- Annual leave – 25 days plus bank holidays
- Pension plan – 4% employer contribution
- Private medical insurance
- Hybrid working – 60/40 split after probation
- Professional development and career progression opportunities
- Free gym access in the building
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Product Success Executive employer: iFAST Global Bank Limited
Contact Detail:
iFAST Global Bank Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Product Success Executive
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its products. Understand their market position and be ready to discuss how your skills can help them succeed. Show them you’re not just another candidate!
✨Tip Number 3
Practice your pitch! Be clear about your experience and how it relates to the Product Success Executive role. Tailor your responses to highlight your analytical skills and project management experience.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Product Success Executive
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Product Success Executive role. Highlight your experience in product management and relationship building, as these are key aspects of the job.
Showcase Relevant Experience: When detailing your work history, focus on any roles where you've been involved in product launches or project management. We want to see how your skills align with our needs!
Be Clear and Concise: Keep your application straightforward and to the point. Use bullet points where possible to make it easy for us to see your qualifications at a glance.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role.
How to prepare for a job interview at iFAST Global Bank Limited
✨Know Your Products Inside Out
Before the interview, make sure you have a solid understanding of the lending products and services offered by the bank. Familiarise yourself with their features, benefits, and any recent changes or launches. This will not only help you answer questions confidently but also show your genuine interest in the role.
✨Research the Competition
Conduct thorough market research on competitors' customer value propositions. Be prepared to discuss how these insights could influence product performance and strategy. This demonstrates your analytical skills and shows that you can think critically about the market landscape.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and how you handle real-world situations. Think of examples from your past experiences where you've successfully managed projects or collaborated with teams. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Showcase Your Collaboration Skills
Since the role involves working closely with various departments, be ready to discuss your experience in cross-functional teamwork. Highlight specific instances where you’ve effectively communicated and collaborated with others to achieve a common goal, especially in fast-paced environments.
